Power Kia

Andrew Roeser is the best salesman ever! Makes you feel like family and works his hardest to get you into what you want! He's the man with a plan and get it done! like family and works his hardest to get you into what you want! He's the man with a plan and get it done! More

We recently bought a used car from Power Kia in Salem. The car had not been detailed by the time we bought it. They said that we could come back in a few hours and it would be detailed. When we picked it The car had not been detailed by the time we bought it. They said that we could come back in a few hours and it would be detailed. When we picked it up it was still so dirty! We had to leave but called a couple days later with this complaint. They said they would detail it again for us. So we dropped it off again and they had it for FIVE days when they finally called that it was ready. We were about to pick it up for the second time but the carpet was still wet, a shampoo bottle was in the back of the car, a part was broken off of the car, and there was still dirt everywhere. It seemed like they rushed through right before we picked it up after having our car for five days. When trying to resolve this they made us wait almost an hour before helping us. One of the young men sat on his phone in the lot instead of helping us. Our overall experience with them has been extremely frustrating. They have been very unprofessional. I would not recommend purchasing through them and would not go back. More

We've been to Power Kia multiple times to get our cars over the years. From a Rio to Rondo to Sorento and Sedona, we've always loved the service and warranty. We bought a brand new 2020 Kia Rio in March over the years. From a Rio to Rondo to Sorento and Sedona, we've always loved the service and warranty. We bought a brand new 2020 Kia Rio in March and today I went into service at 5k miles for the complimentary free first oil change. Things seemed simple at first, until I got asked to change the air filters and replied "no thank you". Associate looked very displeased at my response. When checking out, again reiterated (along with the manager) the need to replace filters. Went back home and looked closer at the filters and they were fine-- especially the engine one. I mean, it was only 5k miles on a brand new car. Noticed a lot of dirt on the interior, especially around the top of the glove box and the handle to open it. Went inside to grab a wipe and that's when noticed they chipped my interior right above the glove box, where the air filter would be housed. We called back the service center and they told us to come in. We were greeted by the same associate that I met earlier and she examined the chip (would post a pic but yelp isn't letting me upload, will try again later). While we were told that tools are not usually used to check the air filter inside-- there was still a possibility it was in their off hand or pocket and caught the interior. She offered to check with the tech and speak to the manager. We went inside and the service manager, Carl, was very dismissive of the situation and instead blamed us. He insisted that no tools are used to replace a cabin filter and that techs wear gloves (gross considering how much dirt was in the interior). He did not offer any solution-- literally any-- and no one went to check with the tech. He didn't even check out the car itself to see the situation or suggest a way to repair if (even for a fee!). It's a shame too. The salesmen always made purchasing a car easy and fast and we love buying Kia's-- but the treatment of the service center by the staff was disgusting and even damaged my new car! I would NOT recommend going to Power Kia especially for any service or maintenance. More

Andrew was great, no pressure , great test drive. Price lower than other K I A dealers. Offer different finance options. The Telluride is fantastic.SUV, lower than other K I A dealers. Offer different finance options. The Telluride is fantastic.SUV, More

Waste of time I was an out of state buyer and had been negotiating a deal with Herman at the dealer on a used car. The negotiating took longer than I had hoped and I was an out of state buyer and had been negotiating a deal with Herman at the dealer on a used car. The negotiating took longer than I had hoped and they were reluctant to give me an itemized price for the car. I had my own financing and we had negotiated the price and I was just waiting for the final paperwork to be fedexed to me. Then, the night before I was supposed to get the final paperwork, I got a call that the car was sold. A waste of time and energy. No explanation for why the car was sold. I would not recommend these guys. Total waste of time. More

Andrew as always is wonderful to work with! Seamless as the first time around . We just bought our second car from Andrew! Professional, helpful and goes the extra mile in his service the first time around . We just bought our second car from Andrew! Professional, helpful and goes the extra mile in his service More

He's honest. He doesn't waste your time. He listens to what you say you want and he gives you a good deal. Bought our 4th car from Power this month and Herman is who we ask for because he's a genuinely de what you say you want and he gives you a good deal. Bought our 4th car from Power this month and Herman is who we ask for because he's a genuinely decent human being. More

Horrible customer service I went into a store and when I came back out nothing in my sterling wheel worked and it smelled like burning wiring. I called and made an appointment I went into a store and when I came back out nothing in my sterling wheel worked and it smelled like burning wiring. I called and made an appointment with Kia in Salem Or. when I took it in they analyzed it and said it was the clock spring and that it was unsafe to drive do to the airbag and horn. They gave us a rental car and said they would have it ready tomorrow. I called them at 3 o’clock the next day and they said it would be ready by 5oclock to come get it. After work I headed in and fighting the 5 o’clock traffic I went in to get it. They told me they would be with me in a minute. After a long wait while he visited with another customer he came back and said my car wasn’t ready. After they put it back together they smelled burning wire and it blew out the clock spring again and they would have to keep it over the weekend. I told them I wished they would have called me. My husband called them on Monday and they said they found a liquid in the steering wheel switches so warranty would not cover it. We are still under warranty and also purchased the extended warrenty to cover electrical. Talked to corporate and they said it was an outside source and it only takes a drop of liquid to cause this and warranty won’t cover it. They wanted over 1300.00 to fix it. We told them we would fix it ourself. They said they couldn’ let us drive it. My husband called them and told them he was coming to get it. They said it was tore apart and they would have to charge us labor to put it back together. He said just leave I’ll put it back together. When he picked it up they made us pay 385.00 for the clock ring and labor they put in but blew back out. This vehicle is only two years old bought brand new and water has never been spilled on it. When my husband looked into it seems more like an oil in the steering wheel switches. I’m not sure what I paid for when I bought the extended warranty to cover all electrical when Kia blames the customer so they don’t have to do the work under warranty. I really did love this Kia and was getting ready to upgrade to a new Kia but now I just want to get rid of it. Service is the most important part of a car purchase. More

rigid hardline approach to your customers problems Back in may I brought my daughters 200r Kia in for a safety recall, at that time I asked them to go ahead and replace the battery and they did. Around Back in may I brought my daughters 200r Kia in for a safety recall, at that time I asked them to go ahead and replace the battery and they did. Around 2 weeks ago my daughters car died so I went and jumped it and later that day when she got off work it was dead again, I had a friend of mine who is a mechanic check the alternator and battery since I could not get in because you were booked out. We found the battery was bad and I replaced it, No problems since. I called on that Monday or Tuesday and asked if there was some sort of compensation that could be extended to me for the cost of the original battery, around 230 if I recall right, I even suggested maybe some free oil changes in lieu of money. The service advisor checked with the service manager and he said no, it was a one for one exchange. That was not possible I had to get the vehicle fixed so my daughter could go to work. I offered to bring the battery in and if it tested bad do an exchange for some oil changes, again I was told no this was a KIA issue not a POWER KIA issue. I was told Kia would only exchange the battery, that did me know good I already put a battery in. To cut to the chase I think the way this was handle was poor at best, I wasn't trying to rip anyone off and it certainly wasn't my fault that battery went dead and you were booked out.I thought the exchange for oil changes was a good exchange top maintain good customer relations and keep us coming back to KIA, Because of the refusal to be flexible I now do not want to come to KIA for servicing, nor do I want to buy a vehicle from POWER. I work in the customer service industry and your service managers refusal to even consider helping me other then the exchange is certainly not in line with your service "mantra" or how you portray yourselves on the commercials. Rigid, hard line approaches to customer problems will not gain you customers nor will it get you raving reviews on social media, in fact it has caused the opposite. Anyway I just wanted you to hear my story and my level of disappointment, I turned the battery into the auto parts store for the core charge and I guess I just eat the 235 and learn a valuable lesson about where I do my business. "Caveat Emptor" More

Bought my 3rd Kia from Power Kia (9th from Power Auto Group) My wife I have bought many vehicles from Power Auto Group and this time is no different. We just bought a 2019 Kia Sorento from Power Kia and the Sale My wife I have bought many vehicles from Power Auto Group and this time is no different. We just bought a 2019 Kia Sorento from Power Kia and the Sales staff (Kyler, Michael and Shane) once again made this a great experience. The pricing, professionalism and courtesy exhibited by them was outstanding. I am very glad that we once again chose Power Kia for our newest car. More