We've been to Power Kia multiple times to get our cars over the years. From a Rio to Rondo to Sorento and Sedona, we've always loved the service and warranty. We bought a brand new 2020 Kia Rio in March and today I went into service at 5k miles for the complimentary free first oil change. Things seemed simple at first, until I got asked to change the air filters and replied "no thank you". Associate looked very displeased at my response. When checking out, again reiterated (along with the manager) the need to replace filters. Went back home and looked closer at the filters and they were fine-- especially the engine one. I mean, it was only 5k miles on a brand new car. Noticed a lot of dirt on the interior, especially around the top of the glove box and the handle to open it. Went inside to grab a wipe and that's when noticed they chipped my interior right above the glove box, where the air filter would be housed. We called back the service center and they told us to come in. We were greeted by the same associate that I met earlier and she examined the chip (would post a pic but yelp isn't letting me upload, will try again later). While we were told that tools are not usually used to check the air filter inside-- there was still a possibility it was in their off hand or pocket and caught the interior. She offered to check with the tech and speak to the manager. We went inside and the service manager, Carl, was very dismissive of the situation and instead blamed us. He insisted that no tools are used to replace a cabin filter and that techs wear gloves (gross considering how much dirt was in the interior). He did not offer any solution-- literally any-- and no one went to check with the tech. He didn't even check out the car itself to see the situation or suggest a way to repair if (even for a fee!).
It's a shame too. The salesmen always made purchasing a car easy and fast and we love buying Kia's-- but the treatment of the service center by the staff was disgusting and even damaged my new car! I would NOT recommend going to Power Kia especially for any service or maintenance.