Power Kia

rigid hardline approach to your customers problems Back in may I brought my daughters 200r Kia in for a safety recall, at that time I asked them to go ahead and replace the battery and they did. Around Back in may I brought my daughters 200r Kia in for a safety recall, at that time I asked them to go ahead and replace the battery and they did. Around 2 weeks ago my daughters car died so I went and jumped it and later that day when she got off work it was dead again, I had a friend of mine who is a mechanic check the alternator and battery since I could not get in because you were booked out. We found the battery was bad and I replaced it, No problems since. I called on that Monday or Tuesday and asked if there was some sort of compensation that could be extended to me for the cost of the original battery, around 230 if I recall right, I even suggested maybe some free oil changes in lieu of money. The service advisor checked with the service manager and he said no, it was a one for one exchange. That was not possible I had to get the vehicle fixed so my daughter could go to work. I offered to bring the battery in and if it tested bad do an exchange for some oil changes, again I was told no this was a KIA issue not a POWER KIA issue. I was told Kia would only exchange the battery, that did me know good I already put a battery in. To cut to the chase I think the way this was handle was poor at best, I wasn't trying to rip anyone off and it certainly wasn't my fault that battery went dead and you were booked out.I thought the exchange for oil changes was a good exchange top maintain good customer relations and keep us coming back to KIA, Because of the refusal to be flexible I now do not want to come to KIA for servicing, nor do I want to buy a vehicle from POWER. I work in the customer service industry and your service managers refusal to even consider helping me other then the exchange is certainly not in line with your service "mantra" or how you portray yourselves on the commercials. Rigid, hard line approaches to customer problems will not gain you customers nor will it get you raving reviews on social media, in fact it has caused the opposite. Anyway I just wanted you to hear my story and my level of disappointment, I turned the battery into the auto parts store for the core charge and I guess I just eat the 235 and learn a valuable lesson about where I do my business. "Caveat Emptor" More

Bought my 3rd Kia from Power Kia (9th from Power Auto Group) My wife I have bought many vehicles from Power Auto Group and this time is no different. We just bought a 2019 Kia Sorento from Power Kia and the Sale My wife I have bought many vehicles from Power Auto Group and this time is no different. We just bought a 2019 Kia Sorento from Power Kia and the Sales staff (Kyler, Michael and Shane) once again made this a great experience. The pricing, professionalism and courtesy exhibited by them was outstanding. I am very glad that we once again chose Power Kia for our newest car. More

Salesperson Excellent Regina Walker was friendly and informative. She did an excellent job answering my questions and nagivating me both to a vehicle and financing I was pl Regina Walker was friendly and informative. She did an excellent job answering my questions and nagivating me both to a vehicle and financing I was pleased with. Highly appreciate her patience and service with a smile. More

Great Experience We bought a 2018 Kia last month. I’ve been meaning to share my amazing experience I had during the buying process but just keep forgetting. My salesma We bought a 2018 Kia last month. I’ve been meaning to share my amazing experience I had during the buying process but just keep forgetting. My salesman, Vincent Carter was great throughout the purchase. I always ask a lot of questions and he answered all of them with a smile on his face. Thank you Vincent! We’ll be back! More

Buying our Kia Sorento with Bentley. We bought our 2017 Kia Sorento from Bentley at Power Kia. Bentley put us at ease, he was very professional and easy to talk to. He was honest during We bought our 2017 Kia Sorento from Bentley at Power Kia. Bentley put us at ease, he was very professional and easy to talk to. He was honest during the entire process of buying our car and we highly recommend him and the staff. More

Great Sales experience I recently stopped in to look a vehicle I found online, and Vincent Carter met us and provided an exceptional experience, and he was extremely helpful I recently stopped in to look a vehicle I found online, and Vincent Carter met us and provided an exceptional experience, and he was extremely helpful answering all questions, and made it a zero pressure type of experience. If you need a rig, Vincent is your guy!! Thanks!! More

Sales Friendly and courteous service. Devan was helpful and patient even though I didn't purchase at that visit. I will come back when ready to make a purc Friendly and courteous service. Devan was helpful and patient even though I didn't purchase at that visit. I will come back when ready to make a purchase. More

Worst Experience Ever! On a test drive of a 2018 Kia Niro EX, the check engine lights came on. I notified my salesman and the next day, I was told that it was an environmen On a test drive of a 2018 Kia Niro EX, the check engine lights came on. I notified my salesman and the next day, I was told that it was an environmental code that popped up because the gas cap wasn't on correctly. 30 miles down the road, just after the ink had dried on the lease, the lights came on again. Fast forward 4 months later....the car has been in service twice for a total of 5 weeks for the same problem. Add to that additional engine problems. I was sold a lemon. There response was to try to make more money off the situation and to ignore the state lemon law. More

Never buy from POWER I bought a brand new Kia Sportage and was told I get free maintenance check ups. After the 1st check up it was a nightmare trying to get back in. My o I bought a brand new Kia Sportage and was told I get free maintenance check ups. After the 1st check up it was a nightmare trying to get back in. My online profile doesn't work after the 1st scheduled appointment. I call in to schedule an appointment and they now refer me back to the website (which doesn't work). No one seems to be able to help me once they got my money. I'm a single father with 2 kids & don't have time to stop in & schedule an appointment. Now that my appointment was scheduled late, my factory warranty is invalid. I feel used & taken advantage of. None of the promises made by this establishment has come to fruition. Don't ever buy a car from POWER! More

Best experience ever By far best experience ever!! Go read my google review! These guys are awesome!! Matt was great from the 1st phone call! Herman so very helpful!! Shan By far best experience ever!! Go read my google review! These guys are awesome!! Matt was great from the 1st phone call! Herman so very helpful!! Shane Eric and Greg were all class act!! More