Power Kia

Horrible service department This is specifically a review of the "service" department... I got my first Kia (Optima) here and loved it in the beginning! The service was great fo This is specifically a review of the "service" department... I got my first Kia (Optima) here and loved it in the beginning! The service was great for routine oil changes but the problems started when I had a real issue come up with the car. In January of this year my car slid during the ice storm and had damage to the front wheel. When the tow truck driver asked me where I wanted it towed I didn't even think twice about taking it back to Kia. Steve and Jason where always helpful and started the process of working with the insurance company to get the car fixed. Weeks go by before I finally got my car back only to discover that it was pulling really bad to the right and they were trying to pass it off as normal. I finally got them to work with the insurance again to authorize a repair of their work and I will never forget what Steve said to me.... He said "we are not a full service body shop, you shouldn't have brought it to us". I was speechless.... Never did they tell me that they didn't have the tools or experience to do the job, it was only after the fact that they said that! The thought never even crossed my mind, who better to repair my new Kia than Kia?! I could not believe that a month and a xxxxty repair later they would be telling me that I should have taken it elsewhere!!! I got my car fixed by a third party but it was damage was already done by Kia and as a result I still to this day have issues with the alignment with that wheel. Needless to stay I didn't set foot in Kia for the next 8 months. I got new tires and all my oil changes elsewhere now. But when a headlight burned out I remembered that I had Kia pre-owned warranty on the car. I took in the car on Friday 11/03/2017 but Jason told me that the HID tech was off shift and I should come back on Monday. I asked him about a warranty replacement and he made it seem as if it wasn't a problem. So I come back on Monday 11/06/2017 drop off my car with Steve when he tells me that it isn't covered by the warranty because it expired at 60k and my car was now at 69k. I asked if there was any kind of grace period or anything but no luck. Okay fine I still need a new HID bulb and he tells me it's $250 for the bulb! (Plus $10 or $40 dollars labor depending on which tech you ask) I ask him why it's so much and he said it was because of the HID bulb. I wasn't happy but again I needed a headlight so I left the car with Steve and got a ride home. 5 mins after getting home I search online and discover that the same bulb can purchased for $75!! I call Steve right back and ask him why it's so much of a difference and he gives me some line about a 12 month warranty....I could purchase three bulbs for the same price, why would I want a 12 month warranty?! I come to find out the service has been completed and I'm screwed yet again. I will never step foot in Kia for a non warranty issue ever again and this whole experience makes me want to trade in my Kia Optima and be done with them forever! More

Two cars in the same day We recently bought a new Kia Sportage and a new Kia Optima on the same day. The sales staff was professional and low pressure. We got a fantastic de We recently bought a new Kia Sportage and a new Kia Optima on the same day. The sales staff was professional and low pressure. We got a fantastic deal on both vehicles! The process was quick from beginning to end was quick. I'd recommend this dealership to anyone who wants to enjoy their car shopping experience. More

bought a car my mother is a 82 years.she sometimes forget what she does,sometimes until its too late.I got a call she was at the car lot buying a car.she went out my mother is a 82 years.she sometimes forget what she does,sometimes until its too late.I got a call she was at the car lot buying a car.she went out to buy somethings at the store.She ended up at the car lot.I called to speak to some one in charge.WHAT A WASTE OF TIME!!!!! the man was rude.told me to mind my own business.and the phone went dead.WHAT KINDA PEOPLE DO YOU HAVE WORKING THERE!!!you wonder why car sale men get a bad wrap sometimes.I KNOW NOW WHY.Jim Roden.and the person in charge. SHAME ON YOU...I will be calling the newspaper.giving them this story.how can you sleep at night??? More

Melissa Steve Wolfe is your man if your buying a New or Used car. If your willing to give 100% so is Steve,and you ain't leaving the car dealership without a Steve Wolfe is your man if your buying a New or Used car. If your willing to give 100% so is Steve,and you ain't leaving the car dealership without a car & you won't be leaving feeling doubtful either. I bought a 2015 Dodge Journey SXT Sport & it felt awesome & my whole family felt we we're # 1 the whole time @ the dealership,yes he is a salesman,but he is also human,& gets everyone day to day battles & $ money issue.You won't regret working with Steve 😊 More

My new 2016 Optima Kia My husband and I was in to buy a Optima we had seen Jim Roden a couple month ago a really liked his service and the onesty he gave us. He was very hel My husband and I was in to buy a Optima we had seen Jim Roden a couple month ago a really liked his service and the onesty he gave us. He was very helpful getting us into this car as I was upside down in my Suv I had just bought 7 mo ago. They did all they could with discounts and incentives and it all worked for us.. I would highly recommend Jim Roden as he treated us like a very good friend in need. Absolutely love my new car. Thanks Jim. More

hands down the best service I have ever received Was welcomed as soon as I got there by Rebecca and found the best deal by Jim Roden. I walked out of the dealership with an amazing car. Jim treated m Was welcomed as soon as I got there by Rebecca and found the best deal by Jim Roden. I walked out of the dealership with an amazing car. Jim treated me like his family and provided the absolute best for my needs and wants! All first time buyers need to go straight to him! I am the happiest buyer! More

Great Experience I purchased my Dodge Durango from Dwayne Shaver and this is the second time I've purchased a vehicle from him and would do it again!! Great place and I purchased my Dodge Durango from Dwayne Shaver and this is the second time I've purchased a vehicle from him and would do it again!! Great place and experience! More

EXCELLENT CUSTOMER SERVICE! I'm writing this review to let Power Kia and other future customers know about the great customer service Rafael Hernandez provided for me as I made a I'm writing this review to let Power Kia and other future customers know about the great customer service Rafael Hernandez provided for me as I made a huge decision on what type of car was best for my needs and in my price range, very honest and helpful too! THANK YOU Rafael! More

great great great Did not care i was in a wheelchair treated me like i was a human. Helped me get into a new van in less than 3 hours Did not care i was in a wheelchair treated me like i was a human. Helped me get into a new van in less than 3 hours More

81 year old widow stranded on side of road for hours Mom purchased a new Kia Optima in September 2015. She thought she would take her first solo road trip since Dad passed away. En route to Lincoln cit Mom purchased a new Kia Optima in September 2015. She thought she would take her first solo road trip since Dad passed away. En route to Lincoln city, she got a flat tire. She had roadside assistance so we thought she would be ok. The roadside assistance guy shows up and says that she does NOT have a spare tire. Guess Kia no longer includes spare tires. Dealer never mentioned this to 82 year old lady driving by herself. She now is trying to get her car towed some where. Out on the highway for over 2 hours. Don't think she is going to recommend Kia to anyone. Had we known, we would have purchased a spare tire or at least negotiated that as part of the sale. UPDATE: only fair to mention that Kia dealership did loan her a car to get home. She broke down at 1 pm and finally got back to dealership after 630 with service closed. So they gave her a loaner car and then charged her over $300 to get her a new tire and a spare donut tire. She says she no trust Kia ever again. More