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Precision Toyota of Tucson
Tucson, AZ
1,212 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,212 reviews
November 30, 2023
Always prompt, always have all the answers to the questions I ask and all the service on my Toyota vehicles (2) are completed as projected. Quality from beginning to end. questions I ask and all the service on my Toyota vehicles (2) are completed as projected. Quality from beginning to end. More
by dickc0049
Employees Worked With
Service Rep
Helpful November 16, 2023
Gabe H was extremely helpful with getting my car repaired! I was initially not happy because I did not get a call back regarding a quote and had to follow up. Thankfully, Gabe took care of everythin repaired! I was initially not happy because I did not get a call back regarding a quote and had to follow up. Thankfully, Gabe took care of everything in a timely manner. More
by A
Employees Worked With
Gabe Hernandez
October 26, 2023
I was originally satisfied with the customer service for repairs. However, in the past year I have become a dissatisfied customer and will look elsewhere for service. In December last year my vehicle need repairs. However, in the past year I have become a dissatisfied customer and will look elsewhere for service. In December last year my vehicle needed a new battery. It was still under the bumper to bumper warranty. At first Precision told me they would not replace the battery. I had to discuss this matter at length with someone in management and while they did replace the battery as a warranty repair it was an unpleasant experience. When I purchased the vehicle in 2021 I specifically inquired about quick service for oil changes and 5,000 mile check-ups. They assured me that they provided these services, on a drive-in basis, in about 1 hour. Now, in my last two or three visits, they are quoting over 2 hours for a simple oil change and they prefer that you make an appointment. They have a speech about how busy their service technicians are, overworked, apparently. This seems to be nonsense, Precision has more than likely found out that they can layoff repair staff, make customers wait longer, and still make a profit. Bad work on the part of Precision, I will take my business elsewhere. More
by Customer
Employees Worked With
Confidential
October 21, 2023
Lindsey was very patient with this customer! Her customer service was top notch! Precision Toyota had my car fixed within 24 hours, which was greatly appreciated! Her customer service was top notch! Precision Toyota had my car fixed within 24 hours, which was greatly appreciated! More
by Jude
Employees Worked With
Lindsey
October 05, 2023
Fantastic people and service. Everything is always done perfectly and friendly. Service is always above and beyond expectation. Everything is always done perfectly and friendly. Service is always above and beyond expectation. More
by zerorad
Employees Worked With
Jason Mumma
October 05, 2023
Love our car, quick service on the glass coat paint on the car. Easy to get loaner for that service. Still trying to figure out how to work everything in the care. Not as easy as it sounded. (We love the the car. Easy to get loaner for that service. Still trying to figure out how to work everything in the care. Not as easy as it sounded. (We love the cappuccino in your coffee machine!) More
by larrybroyles67
Employees Worked With
Angel
