Precision Toyota of Tucson

Just when you think it couldn't get any worse So yesterday I had to take the car back after putting in a new engine because the Cruise Control Stalk broke off the Steering Wheel. Obviously I was So yesterday I had to take the car back after putting in a new engine because the Cruise Control Stalk broke off the Steering Wheel. Obviously I was hesitant to go in at all but after calling Scion Corporate (File #1506231154) I was told everything would be fine. When I showed up I spoke with a Service Adviser named Logan, he was very polite & informed me yes everything is under warranty we will get this taken care of in 2-2.5 hours. (They would have to order parts most likely & I was fine with that I just wanted to get the ball rolling to fix it) Less than 10 minutes later a new Service Adviser (Apparently a Manager) named Lance walked up & informed me that it would cost 99.95 to even look at my car because it was modified (I had replaced the engine mentioned above), when I asked him to explain how this had anything to do with the Cruise Control Stalk he could only come up with "Maybe you took it apart to modify it". I have no idea how you modify a Steering Column or Cruise Control Stalk & when I asked that he did not know either. However since he told me I would not pay if they found it to be a warranty item I was fine with moving forward, until he told me it would now be 6 hours because they found out it was my vehicle. (Yes that is what they said) I refused as it was clear if this is how I was treated it would only be worse for my vehicle. When I went to leave I was approached by the Service Department Manager (Peter) who I again explained, hey this is a Cruise Control Stalk seriously there is an issue to get this handled? At that point a new face showed up. I had now 3 Managers Peter, Lance & now a Brett all trying to convince me that because I replaced the motor it was modified & the interior is effected by that. Finally fed up we ended up talking for 30-40 minutes & besides being told I was being treated this way because it was me I was told that they did not know how I could modify this item but they were sure I had somehow done so. I obviously left as I had planned & I had decided to just forget about it & replace it myself (I already bought the part online) however Scion Corporate called me to see how things went, so I let them know. They wanted me to go to Desert Toyota now and called them speaking with Terry, only to find out Precision Called Desert & told them my car has now been in an accident, is rebuilt & they should not work on the vehicle. Magically my new car has been in an accident, has been rebuilt yet none of this is true. It has never been in even a fender bender let alone a collision that has totaled it. Talk about a lack of Professionalism & Integrity. More

NICE ! Richard Solis, Is a very good sales representative, He was very helpful, Made us feel like family and never pressured us. He stuck with us patiently t Richard Solis, Is a very good sales representative, He was very helpful, Made us feel like family and never pressured us. He stuck with us patiently through the process even though we changed our mind numerous times. I would buy a car from him again. More

Ms Patel is an excellent employee. I have been working with Mr. Morgan on purchasing a vehicle for quite sometime. I somehow couldn't find time to come in and really check on a vehicle. I have been working with Mr. Morgan on purchasing a vehicle for quite sometime. I somehow couldn't find time to come in and really check on a vehicle. Until one afternoon, my daughter and I decided to come in and check on a vehicle that I inquired Mr. Morgan about. Unfortunately, Mr Morgan was out for a training that day. We were about to leave when Ms Patel offered to help us. We were very pleased with her helpfulness and her willingness to help us. She went above and beyond in helping us. She is friendly, courteous, and very professional, and most of all....she made our buying experience very relaxed. Ms Patel is the best dealership employee that I've ever had. (I've tried different places around Tucson, some are rude, pushy, and sometimes just plainly ignore you.) She is a definite asset to your company. If I can just give her a 12 & beyond rate.....I will. More

Top Gun Just leased Scion xB from the folks at Prescision Toyota. Very professional, nice people. Mr. Morgan guided me through the entire process and got me Just leased Scion xB from the folks at Prescision Toyota. Very professional, nice people. Mr. Morgan guided me through the entire process and got me the terms I requested. The car was sparkling and gas tank full. I totally recommend Prescision and particularly Mr. Morgan. More

new trd tacoma was in and out in an hour, driving home in my new Tacoma from Precision Toyota of Tucson . no pushy sales people there. Pooja was friendly, personab was in and out in an hour, driving home in my new Tacoma from Precision Toyota of Tucson . no pushy sales people there. Pooja was friendly, personable and took her time explaining and answering my questions about the different models available . in the end I was happy and satisfied with my car buying experience at the dealership and would purchase from them in the future . More