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125 Reviews
Premier Autoplex will remain OPEN - To support the Sales & Service needs of our customers and East Texas community. Sales, Service, Parts and our Body Shop are all still fully operational and available to lend a hand however we can. Please let us know if there's anything we can do you for you! (936) 328-5200 | PremierAutoplexTX.com
Premier Autoplex treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Premier Autoplex's Covid Response
- Home Delivery
- Service Pickup & Delivery
- No Contact Transactions
- Virtual Appointments
- Home Test Drives
- Vehicle Sanitization
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Showing 125 reviews
January 27, 2020
"I called the service Department .Because My Battery died..."
- Jimmie.barnhillI called the service Department .Because My Battery died on me.out in Atheans Texas no GMC Dealership for Miles only a autozone store so I called the service department in Livingston Texas and the service man there and his staff walked me through taking the battery out and installed a new one anyone else would have said sorry but can’t help
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Helpful December 16, 2019
"I was very pleased with David Stower and Louis Ferguson..."
- dennis_matlockI was very pleased with David Stower and Louis Ferguson the way they ordered my GMC Sierra, they worked with me to give me a very fair trade in price! and overall trade. Extremely pleased with my new truck
Read MoreEmployees Worked With
Other Employees :
Larah Dewberry
December 05, 2019
"they are my dealership they have been for about 4 years..."
- PEPthey are my dealership they have been for about 4 years they do all my service work on my 2014 GMC sierra that I traded in on a 2018 GMC Sierra SLT
Read MoreNovember 23, 2019
"Tires replaced, balanced, aligned on 2011 Colorado. It..."
- JillTires replaced, balanced, aligned on 2011 Colorado. It was not complete by time I needed it back. Brought in at 7:30, not complete by 11:30. Larah saved the day by giving me a loner car.
Read MoreEmployees Worked With
Larah Dewberry
October 25, 2019
"2019 NISSAN ALTIMA"
- MarlaWell all I can say is just WOW!!! I needed a new more dependable vehicle. I only stopped in just to see what Premier would give me for my trade in. I was heavy upside down on it. To my surprise they gave me WAY MORE than what I expected and I had very little left over that would be going toward the vehicle I wanted. I asked about the used Altima they had on the lot; test drove it fell in LOVE and was in and out of the dealership in just under 3 hours. I've NEVER had a more better car buying experience in my LIFE!!!!. Ms. Candace & Ms. Fidela as well as Mr. Marcus were helpful knowledgeable and just all around AWESOME people. Thank you Premier. My family & friends can't believe the awesome deal I walked away with. My payments are exactly where I need to be and I walked away from there with MY DREAM CAR!!!! :-)
Read MoreSeptember 27, 2019
"Happy customer "
- Otey560When My wife and I went to the dealership I expected to be bombarded by salesmen, which I can’t stand, but I wasn’t. I was pleasantly surprised that the vehicle I had spoke to Mrs. McGaha about was pulled up front. Ethan came out and was very professional and offered a test drive. Once in the office I got agitated over a misunderstanding but Ethan handled it like a champ. He had all the patience and was never faultering in kindness. thank you for a very easy and pleasant car buying experience!
Read MoreSeptember 18, 2019
"Found our new truck!"
- hdmunger2010We have been shopping for a while. The internet sales person, Christie McGaha was very patient as well as optimistic during our communication. If it had not been for her, we would not have gone in to test drive our new truck. Christian Bland helped us with our selection. He is a fine young man and a pleasure to work with. We signed our paperwork with Fidela Valdez. She was the most laid back, easy to work with finance lady ever! The manager Louis came through and talked with us, making us feel more comfortable. I guess to sum it up- I hate to car shop. But the peaceful, absolutely no pressure atmosphere at the dealership made this a pleasant experience. We have exactly the truck we want and are so happy with our purchase and our interest rate. This is the place to shop! The only reason I have any 4's instead of 5's is because I just think it takes too long to complete a vehicle purchase. And, that might just be the norm- I don't know. :)
Read MoreSeptember 10, 2019
"Do NOT take your vehicle here for service"
- drjoI called well in advance to have my 2017 RAM 3500 serviced. I made clear to the individual on the phone I would need a loaner and that I had the appropriate extended maintenance plan and service agreement to cover the loaner car. I requested oil and oil filter change, recall work, to have the DEF filled, and fuel filters changed. When I arrived I was informed they did not have a loaner car for me so I had to wait. When they were "finished" the DEF was not filled 100% and had to be refilled. I later received a telephone call informing me the recall had not been done. Now, looking at the paperwork, I see I was charged for the oil and oil filter change that should have been free (I have 4 free oil changes left on my service agreement). I will not return to the dealer for service and I would NEVER purchase a vehicle from this dealer.
Read MoreEmployees Worked With
Layne Sandusky
