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Premier Chrysler Dodge Jeep Ram of Harvey

Harvey, LA

4.1
1,822 Reviews

1660 Westbank Expy

Harvey, LA

70058

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1,822 Reviews of Premier Chrysler Dodge Jeep Ram of Harvey

April 15, 2020

First time I ever had any interaction with Rick he was professional, personable, and seemed honestly genuine. While Mo Has been my service advisor for 10 plus years. I was disappointed in his non- recolle More

by rosalindbrown62
Recommend Dealer
Yes
Employees Worked With
Mo 2 stars, Ricky Phan
Apr 16, 2020 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for your business and this review! We're happy to hear that Ricky was able to serve you and demonstrate our commitment to great service. It sounds like you not as satisfied with your interactions with other team members. If there is anything you would like to discuss with management directly, please feel free to reach out to us. We make it easy #RayBrandt

April 14, 2020

Salesman didn’t tell me anything about my car, did not explain anything to me. Did not fill up my car with gas. Went back to get my temp tag and waited 20 minutes for Quinn to bring my car to get gas and More

by Morg1999
Recommend Dealer
No
Employees Worked With
Quinn Mitchell, Cochise Brunet
Apr 16, 2020 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Hi Morg1999, We sincerely apologize, we pride ourselves on excellent customer service. We were down to only three sales staff members that day due to the current Covid-19 situation. We deeply apologize for the wait.

May 01, 2020 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

We sincerely apologize, we pride ourselves on excellent customer service. We were down to only three sales staff members that day due to the current Covid-19 situation. We deeply apologize for the wait.

April 14, 2020

Couldn’t ask for a better service advisor Maurice always does a great job wouldn’t go anywhere else !!!! Very professional and friendly service dept . More

by N.GUIDRY
Recommend Dealer
Yes
Employees Worked With
Brianna Langhauser
Apr 14, 2020 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ray Brandt Chrysler Dodge Jeep Ram Fiat. We make it easy #RayBrandt

April 13, 2020

Great service always on time and respectful never give a negative attitude. Professional work truck is always clean after service. Would recommend as my first choice. More

by TOMMYRJONES
Recommend Dealer
Yes
Employees Worked With
Ricky Phan, Donald Clay, Quinn Mitchell, Barry Spahr, Ikeitius Everett, Brianna Langhauser, Cochise Brunet
Apr 14, 2020 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

It has been a pleasure serving you, Tommy. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ray Brandt Chrysler Dodge Jeep Ram Fiat, we look forward to having you as one of our valued customers for many more years to come! We make it easy #RayBrandt

April 10, 2020

Excellent service and very nice help from service representative. They handle the recall and their one on one with me was top rated. They are some or the best in the industry. More

by KTERREBONNE
Recommend Dealer
Yes
Employees Worked With
Maurice Craige
Apr 11, 2020 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We make it easy #RayBrandt

April 10, 2020

The Service Dept is always on top of everything. Mo always is friendly and no his job every time I go there for no matter what the problem is. More

by adriennewarren3
Recommend Dealer
Yes
Employees Worked With
Mo
Apr 11, 2020 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Adrienne, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thanks for coming and we hope to see you again. We make it easy #RayBrandt

April 08, 2020

Initial interaction was poor. The person who checked me in was rude. Acted like he was doing me a favor. Not sure of his name More

by RR
Recommend Dealer
No
Employees Worked With
Maurice Craig
Apr 09, 2020 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

We’re so sorry to hear your experience didn’t meet your expectations. We’d be very interested in hearing more about your experience to better understand what went wrong if you don’t mind reaching out to us.

Apr 09, 2020 -

RR responded

When I pulled up, a service person came out and asked me what I needed. I said I booked an online and had an appointment. He told me that they weren't accepting online appointments and what do I need done. I said that the system allowed me book it and I got a confirmation email. I told him that I booked the 15k service, plus a few other items and 2 recall items. He said he would get me in (like it was a favor) but he could only do 1 the of recall items because the other one would take 2 hours and I was limited to 1 hour in the waiting room. In reality, I was in the waiting room for 2.5 hours waiting for the truck and they didn't complete all of the work requested. So the 2nd recall could have been done and now I have to schedule a second service. I'm not sure if Maurice Craig was the person who checked me in or not. The person who checked me has a black shirt and also had a beard. I didn't catch the name.

Apr 17, 2020 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Can you send me your best number where our Director of Fixed Operations may reach out to you to address? Thanks!

Apr 27, 2020 -

Premier Chrysler Dodge Jeep Ram of Harvey responded

Hello, We’re so sorry to hear your experience didn’t meet your expectations. We’d be very interested in hearing more about your experience to better understand what went wrong. Can you send me your best number where our Director of Fixed Operations may reach out to you to address? Thanks!

April 07, 2020

Ike and Cochise were both great! Worked with us to get us the. EDT deal he could. Thanks again for all of both of your help! More

by LYNDS4390
Recommend Dealer
Yes
Employees Worked With
Ikeitius Everett, Cochise Brunet
April 04, 2020

They're have good service and is very nice. They go above and beyond.mr.mo service manager is very nice.the Dodge in Gretna L.A..anything you need they are there to serve you.and also Mr. Berry my slales man More

by lloydgolfn1964
Recommend Dealer
Yes
Employees Worked With
Mr. Mo service manager and Mr berry, Donald Clay, Barry Spahr, Brianna Langhauser, Cochise Brunet
April 03, 2020

Great people to work with with a clean facility. Barry was courteous and answered any questions I had. I will purchase from Ray Brandt CDJR in the future. More

by BRANDON
Recommend Dealer
Yes
Employees Worked With
Barry Spahr, Cochise Brunet
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