Premier Chrysler Dodge Jeep Ram of Harvey

everything about this repair has been terrible My initial visit was due to the fact my truck had to be towed in after calling my service manager for 10 days without an answer I finally get a call b My initial visit was due to the fact my truck had to be towed in after calling my service manager for 10 days without an answer I finally get a call back and tow it to bring my vehicle in and a vehicle would be waiting for me I get there there's no vehicle waiting for me and told I don't have rental after conversing with Mopar re-establish contact with the manager and it is confirmed that I do have rental a rental was given to me and the repair took an additional however many days I don't remember upon completion of the repair I was told that I needed to pay for 4 days of the rental and finally told that's not the case just to pay my deductible for my warranty repair received my vehicle was told the sun roof was replaced but then find out just the hoses were replaced upon inspection of my vehicle my backseat headrest and carpet are completely soaked I re contact Mopar who tells me contact the service manager and bring my vehicle back after a week of my vehicle being continuously rained in because it has been raining every day since the pickup I am told to bring my vehicle in on the next week Tuesday... I get a call confirming my arrival on Tuesday morning at about 7:45 and also told that a vehicle would be available for me I arrive at 11:07 to find out there is not a vehicle available and the lady at Enterprise toad me no reservation was even made I am told by my service advisor that they should have something available for me after 4 p.m. that day so I leave the dealership and go back to work because I left work to make it there for 11 I arrived this morning at 9 a.m. to leave my truck and pick up a rental as I tried the previous day and I am told that there is nothing available for me to pick up but if I have a couple of hours to wait they may be able to accommodate me which puts me at another disadvantage because instead of leaving work today I delayed my arrival to work but still resulted in the same situation of me trying to drop off my vehicle but not being able to leave with one... All of this time the communication has sucked the only communication I receive car repair that has taken over a month has been 3 calls from my service advisor but only after I made multiple calls to her... this repair has been the worst service repair experience that I have had in my 15 years of owning multiple Ram vehicles More

Right on time Got in and out for a battery in less than an hour—-thank you in a parts too for picking up a non stock part Got in and out for a battery in less than an hour—-thank you in a parts too for picking up a non stock part More

Great customer service was given and it felt comfortable within the atmosphere of the company. Everyone was friendly and nice along with given great knowledge about the vehi was given and it felt comfortable within the atmosphere of the company. Everyone was friendly and nice along with given great knowledge about the vehicles asked upon. More

They did a great job. The initial service man approached me in a professional manner. We discussed what I expected to be done. One hour and ten minutes later, they had chan The initial service man approached me in a professional manner. We discussed what I expected to be done. One hour and ten minutes later, they had changed my oil, oil filter, and rotated my tires and changed two air filters. More

I love my dealership Chanteilé Britton always helpful with anything I need at the dealership and, everyone I send to her she takes care of them with they purchase Chanteilé Britton always helpful with anything I need at the dealership and, everyone I send to her she takes care of them with they purchase More

Used car sales Very polite, knowledgeable, committed from start to finish. Made sure we were satisfied before driving of the lot. Also made sure vehicle was safe and Very polite, knowledgeable, committed from start to finish. Made sure we were satisfied before driving of the lot. Also made sure vehicle was safe and ready for the road More

Tom Rogers I was able to get what I wanted on my trade and also got the vehicle I want . I’m completely satisfied and would consider buying my next vehicle from I was able to get what I wanted on my trade and also got the vehicle I want . I’m completely satisfied and would consider buying my next vehicle from Ray Brandt More

Bought a used Ford F-150 My purchase was a no haggle and smooth experience. My salesman Terrance Sylvester did a great job of showing me the truck and getting the deal done qu My purchase was a no haggle and smooth experience. My salesman Terrance Sylvester did a great job of showing me the truck and getting the deal done quickly and easily. He threw and a cleaning and oil change as well. More

Maintenance I arrived without an appointment, but I was always told I didn't need one. Gavin came to assist. I went to get my warranty renewed;I was informed by m I arrived without an appointment, but I was always told I didn't need one. Gavin came to assist. I went to get my warranty renewed;I was informed by my fiance associate, didn't get her name, only to find out that I am covered till 60,000 miles or 2022, dat's a savings of 3,000 dollars !!!! Happy Dance + my Jeep service was great and Gavin in the serives department took care of my Jeep's maintenance and kept me informed. Great service, thank you! More

Awesome car buying experienxe Ryan made my first car buying experience painless and enjoyable! He was available via call or text at any hour and was helpful and knowledgeable when Ryan made my first car buying experience painless and enjoyable! He was available via call or text at any hour and was helpful and knowledgeable when it came to any questions. I would recommend Ryan and the entire team at Ray Brandt Chrysler dodge Jeep ram fiat used car sales without any hesitation. More