Premier Chrysler Dodge Jeep Ram of Harvey

I initially had a negative experience when I had verbally agreed upon the purchase price of a new car with one of ray brandt's sales representatives, who later informed me he would not honor the deal. I then agreed upon the purchase price of a new car with one of ray brandt's sales representatives, who later informed me he would not honor the deal. I then met with the general sales manager, Ricky Phan. the gm quickly resolved the matter to my satisfaction and sold me the car for the agreed upon price. It was a pleasant experience to not waste hours of my time going back and forth negotiating the price, nor was there any attempt to slide in extra fees or "dealer prep" charges, unlike some local competitors. In the end I would say that they went the extra mile to make to earn my business. I would recommend this dealership if you are considering to buy a car in the near future. More

I have dealt with this rude service department for over 12 years. Everytime I buy a chrysler or Dodge I am promised the service department has "new management" and I wont have problems. They always find a 12 years. Everytime I buy a chrysler or Dodge I am promised the service department has "new management" and I wont have problems. They always find a way to charge you a diagnostic because they try to find things that arent covered under warranty and if you dont have it done and tell them only the warranty work they charge you $100 they also hassle you about getting a rental so you have to go to enterprise down the street and pay for the first few days until they decide to authorize the warranty rental and they you have to wait a week for them to credit your card back. Moe has a bad attitude and needs a course in customer service skills. I like Dodge and Chrylser vehicles but will never buy another vehicle from these people because of the service department More

We went in to trade one of our vehicles. Our sales person (Eddie) was excellent. He had major knowledge of every vehicle we looked at and tryed to accomadate our needs for a vehicle. He was very fri person (Eddie) was excellent. He had major knowledge of every vehicle we looked at and tryed to accomadate our needs for a vehicle. He was very friendly and open with us on everything. When we decided on what type of vehicle we wanted and what we wanted with the vehicle he didn't try to just sell us on one. He pulled mulitple vehicles matching our search out and let us look at them while explaining the vehicle to us as well as a test drive. He understood our budget and worked his butt off to try and stay within that budget. If you are going to get a new vehicle or just to look around I would highly recommend you go to Ray Brandt Dodge on the Westbank and find Eddie (also goes by Boo). The finance manager, Harold, was also excellent. He explained everything to us with detail and also tried his hardest to stay within our budget. He actually got us the best APR rate that we have every had. If it wasn't for these to individuals we wouldn't have traded one of our cars for a 2012, little alone both of our vehicles. We have been to many dealerships and traded many cars, but this dealership by far was a great experiance due to these two people named above. More

The salesman was fine and helpful. The finance manager was a rude and condescending female, who was very unhelpful because we have bad credit. (Lots of folks do now) We decided to try a different dealer was a rude and condescending female, who was very unhelpful because we have bad credit. (Lots of folks do now) We decided to try a different dealer and found what we wanted at a better price, and no judgemental attitude toward us. Thanks Don Bohn Ford. More

By far the worst auto service and customer service I've seen. Brought my car in because I was told by another mechanic my pcm had a blown circuit which resulted in my cooling fan not functioning. The mec seen. Brought my car in because I was told by another mechanic my pcm had a blown circuit which resulted in my cooling fan not functioning. The mechanics at Ray Brandt tell me my frame is damaged and a wire is grounded that they can't reach and they can't do anything and that I should see an auto body shop... and charge me $115. I take their advice, and the auto body repairs what Ray Brandt said... doesn't work. Ray Brandt refuses to give any sort of refund, discount on repair, or even an apology to me. I also brought my car in at 8 am and was told it wouldn't be ready well into the afternoon or later... their shuttle takes me home... I get home and get the call to pick it up at 11am. Their shuttle driver decides not to answer his phone and Ray Brandt can't get a hold of him, so I have to pay to get a ride back to the dealer. I would avoid this dealership like the plague if I were you. More

This was the worse experience ever buying a vehicle. I was lied to about my financing opportunities, they lied to me about what my vehicle included, my pay off on my trade in was not done in a timely mann was lied to about my financing opportunities, they lied to me about what my vehicle included, my pay off on my trade in was not done in a timely manner, and they were very pushy in selling. I did not ask for a loaner vehicle and they said it was required until my car came in. I was told that my car would have about 116 miles and it came in with 214 miles. I did not recieve any sticker or paper stating all details included in my car, but was assurred that it was just like my loaner car. It was missing 2 features which they failed to say> More

Very dishonest!I wanted a '98 Dodge Grand Caravan for 2300 and worked them down to $2475. I made it clear I will pay CASH for that price and I then left.The next day, Doug called TWICE and told me I coul 2300 and worked them down to $2475. I made it clear I will pay CASH for that price and I then left.The next day, Doug called TWICE and told me I could have it at $2300! He even told me to get my money ready, and I took off work an hour early. When I get there, he takes us for another test drive. He then brings up that we wants $2700 and claims he meant "ballpark" range price on the phone.I would not leave work early for nothing!Since I made no purchase, I asked for my records back with private info.When he refused, I asked for the "BIG BOSS" and got "RAY FIELDS".(Ray was never in the room)Doug then SHREDS my papers in front of my family's face and throws it in my hands.(How Rude?)When I get to the main office, Ray tries to act like he is the real man, and denies access to Ray Brandt(The Owner) since he probably knows he is in trouble. Ray uses vulgar language at my family and asks us to leave.The next day the Asst.MGR calls and "apologizes" and sounds like bologna! I will never come back. (AT LEAST THEY DONT HAVE MY MONEY! HAHAHA!)They even denied me a CARFAX and allowed me 15 SECONDS to view the engine! And rushes me to the deal! (And they have to jumpstart the van everytime to start it up!!) YOU Figure! They even cheated me on my previous safety recall on my '91 Grand Caravan! I hate them and will warn others and YOU NOT TO GO THERE! More