Premier Honda

I was not pleased with service while getting an oil change! I had to wait! Almost 45 minutes after I had an appointment change! I had to wait! Almost 45 minutes after I had an appointment More

I recently had a dispute with Premier Honda regarding an extended warranty issue. They resolved the issue in my favor, even though I had no paperwork to support my claim. They were not legally obligated to extended warranty issue. They resolved the issue in my favor, even though I had no paperwork to support my claim. They were not legally obligated to rule in my favor, but they did. They went above & beyond. I know where my next Honda will be purchased. I give them 5 stars PLUS More

Service is very friendly and great service. They are a little slow in the back They are a little slow in the back More

Danny and his team in the Service department were helpful and prompt. The details for the vehicle maintenance needed were clear to understand. Great work! and prompt. The details for the vehicle maintenance needed were clear to understand. Great work! More

Kevin is amazing. Very appreciative of his patience and hard work. Every workplace needs a Kevin. Very appreciative of his patience and hard work. Every workplace needs a Kevin. More

My service was prompt and my waiting time was minimal and I was given a bonus car wash! I was given a bonus car wash! More

They were fantastic about getting us back on the road after a fender bender - would highly recommend! after a fender bender - would highly recommend! More

They treated me with care always asked did I need anything just how kind everyone was anything just how kind everyone was More

My salesman Dontrail, the Finance Manager Luke and the rest of the team very accommodating to me and my family throughout the entire buying process. rest of the team very accommodating to me and my family throughout the entire buying process. More

this is my second Honda automobile both were purchase brand new. My first Honda was purchased in 1999 and the one I have now was purchased in 2013. I have had much success driving Honda vehicles and I re brand new. My first Honda was purchased in 1999 and the one I have now was purchased in 2013. I have had much success driving Honda vehicles and I recommend them to everyone on this particular day I was coming in for a simple oil change. They’re doing construction at the premier Honda so there is a lot of chaos going on the gentleman took my keys, wrote up a report and told me it would help me out as soon as possible. I went in the waiting room and sat and waited for my vehicle to be ready after about two hours and 45 minutes. I became concerned so I called the service department to find out the status of my vehicle service the phone was answered by someone very crazy. I ignored that and asked the person if my vehicle was ready he said something silly him having lunch and I replied what and he repeated himself him having lunch I did not understand what the gentleman was saying at that time so I asked again and he told me the sales person was having lunch and he could not be disturbed and he was with a customer and he will call me back in about 12 minutes. This person I found out his name is Kenny so I hung up the phone. I waited a while longer about 35 minutes and I called the service department again and of course the phone was answered real crazy again. The person on the other end said good morning and obviously it is late afternoon by this time I was not in that kind of a mood I needed to speak to a business minded person not someone who was still playing games over the phone so I hung up the phone and decided to take a walk to the back and find out what was going on with my vehicle of course when I get to the back, the gentleman Kenny, who insist on answering the phone unprofessional was there and he said can I help you I said to him yes I’m checking on my vehicle. What is your name? He tells me I tell him my name is Lynn Burton and I’m getting an oil change on my Honda cross tour so he says to me oh you the one hung up on me and I say it to him yes I did. You answered the phone very unprofessionally. How was I to know? I was speaking to a business or a practical joker. He jumped out of his chair, mumbled words about disrespecting him hanging up on him and stormed out of the office, slamming the door as hard as he could with all his might and at this time, I’m wondering, did he intend on hitting me or something so he leaves the office? I’m very upset at this time. It’s late in the afternoon. I would like to get my vehicle and go home I have never, and all the years dealing with Honda encountered such disrespect by any of your employees. No one in the office say a word it was business as usual so I get the impression that this man has free wheel to act and say whatever he like well that’s fine if y’all like that, but all customers are not in a playful manner life is serious and the kind of money you guys charge for repairs. I don’t have time to play games so the gentlemen who initially wrote up my car report finally came out car had been sitting in the sunshine and nobody paid attention that it was ready then he worked up the final paperwork and he did not charge me anything which I was still willing to pay, but he said that I had been throwing up that day. I know times are hard. I don’t wish nothing bad on this gentleman, but maybe you need to tell this young man to control his emotions. More