Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
16 Reviews of Premier Kia of Carlsbad - Service Center
Sort by
May 22, 2025
We've been waiting since 2023 for the replacement of a defective Kia Telluride stereo that failed during the warranty period. The Premier Kia of Carlsbad dealership was notified during the warranty period defective Kia Telluride stereo that failed during the warranty period. The Premier Kia of Carlsbad dealership was notified during the warranty period and we were assured that our warranty claim would be processed accordingly. Months passed without contact from Premier. We went to the dealership and sought the service manager, who kindly discussed the matter with us, explaining that several other claims had been filed and the dealership was waiting for inventory. We were encouraged by the service manager to contact. Kia customer service to get a claim number, which might help the service manager negotiate a more timely delivery of the replacement unit. We contacted Kia Customer Service which suggested that our warranty claim was not timely filed, and they referred us back to Premier, while providing us a claim number. Some months later during a routine service, we again sought the service manager. He assured us that he would expedite the replacement, advising the service underwriter to make a notation on our account that he (the service manager) would handle it, presumably meaning that charges might be attributed to his cost center. We have tried to get an update from the dealership, on calls and through email, so we can schedule our next regular maintenance appointment at the same time as the stereo replacement, but have received no responses. We hold the people at this dealership in high regard, and we and our family and friends have generational connections to the place. There may be a problem with Kia HQ being able to support its dealers with adequate parts supplies or a dysfunction in this particular dealership under new management, but something isn't right ... More
by amaze
June 13, 2024
recently (may 26) purchased a sportage prestige plug-in hybrid from masha (she was great!! no complaints about her whatsoever!!), but after getting it home we discovered that something is wrong with the au hybrid from masha (she was great!! no complaints about her whatsoever!!), but after getting it home we discovered that something is wrong with the audio system (sound comes and goes every few seconds). contacted the dealership and brought it in. so far, so good, right? they determined that there is something wrong with the amp and would be ordering a new one. it's now been nearly three weeks, and their communication has been absolutely horrific. all we get is a runaround and unreturned calls/messages. do NOT buy a car here. go to escondido or kearny mesa. More
by m.
December 07, 2023
I was surprised at the poor attitude and disrespect that the entire service department has for customers. They do not answer the phone voice messages are not returned and repairs take far longer than I hav the entire service department has for customers. They do not answer the phone voice messages are not returned and repairs take far longer than I have experienced at any other dealership. When brought to their attention, they are unapologetic and rude. My spouse and I are were both going to buy new kias from next month, but not now. More
by Charlotte Jones
Employees Worked With
Entire service department; including the service manager
June 09, 2022
I damaged my car's driver side door in the rain and so I went to Kia of Carlsbad Collision Center. They ordered the door and parts, and told me it would take a month. A month later I called and they had went to Kia of Carlsbad Collision Center. They ordered the door and parts, and told me it would take a month. A month later I called and they had trouble finding my order. Days went by, day after day I called and finally someone found the order pertaining to the parts. They told me it would take another month. I called the following month and more run around. Four months later my parts arrived. I was told it might take 1 week to repair but they had to take apart to make sure no more damages. I arranged a rental car for a week, but I didn't have rental car coverage. 1-2 days later, they called and told me additional parts were needed. The hinges for the door they ordered. The hinges.... overall, $1400 more in parts that would take... 3-4 weeks to arrive. After informing Henry that I could not afford a rental car for 3-4 weeks and that I wanted my car back now, he informed me I would have to pay $300 for them taking it apart and looking at it. I also paid $300 in rental car fees. $600.00 for a simple visit. I also told them I had spent the insurance money... cause it had been 4 months'ish and Henry informed me I could apply for a Sunbit Credit Card to pay for it. I did just that, that very day I picked up my car to pay for the $300 look-at-my-car-visit. Did I mention I live out of my car and Henry and his crew all knew this since day one, hence how important this car is to me. So 3-4 weeks pass and I call up Henry at KIA of Carlsbad, Collision Center. One of his guys tells me there is no order. That nothing has been ordered and nothing was there. I request Henry call me. Henry calls me and proceeds to tell me that I told him not to order the parts... and I tell him, "Why did my insurance company receive a request from YOU for the new funds for the hinges, which USAA ok'ed and sent the collision center? Henry informed me that they did indeed receive those funds but no order had been placed. Henry raised his voice at me, so I raised my voice at him. We literally argued for about 5-10 minutes as I attempted to refresh his memory of what happened and how they told me I'd be able to pay with a Sunbit Credit Card, which I had applied for that day and been approved. Yet, Henry tells me he didn't place the order because I said I didn't have the insurance money and that I needed to "get it before the work could be done." I reminded him of the Sunbit Credit Card that I was approved for, that he recommended and he denied that interaction. I informed him I would be calling Corporate unless he could provide a solution for me. Henry argued more, which caused me to argue more. I asked Henry, "Look, either you propose a solution to this problem or I will call corporate. Do you want me to call corporate, Henry?" Henry said, "Go ahead." End results: almost 6 months wasted, over $600 wasted and still vehicle is still damaged. They still have my doors, but no hinges. Who the xxxx orders doors but no hinges? Trying to milk my insurance company??? So I'm on hold now with corporate and posting a Yelp review in the meantime. The communication at the KIA of Carlsbad Collision Center is HORRIBLE. They don't call you back, they don't remember how things went down, they provide ZERO help when mistakes are made on their part and the management is argumentative and confrontational. Overall, WORST SERVICE AWARD for 2022 goes to Henry of KIA of Carlsbad Collision Center. More
by jamaries81
Employees Worked With
Henry
March 27, 2021
I would give negative stars if I could. We have taken our 2014 Soul to their service department 3 times now for the same issue (knocking, shaking at startup, CEL, heavy smell of gas and unusual oil consu our 2014 Soul to their service department 3 times now for the same issue (knocking, shaking at startup, CEL, heavy smell of gas and unusual oil consumption). Every time they claim to have found the problem and fixed it. The First trip they claimed it was a bad coil on one of the cylinders. They repaired it and charged us for it. After about 4-6 weeks the issue arose again. Took it back and they claimed that it was a different coil, on a different cylinder, this time... They also told us that they had opened a "Techline" ticket with Kia corporate to check if there was a recall for the issue. A simple google search showed that there actually was an active recall for a very similar issue (Recall #20V750000). However, they claimed that the recall did not include our VIN. I questioned how likely it is that a 2nd coil would fail in such a short period of time on a car with less than 80k miles, when they typically have a lifespan of about 125k miles. The could not answer and magically the 2nd coil was now "under warranty" and would be no charge for the repair.... No mention of the fact that we were charged for the same repair on our previous visit. I spoke to the Service Manager and expressed that I had ZERO confidence that they fixed the issue. He assured us that the problem was resolved, but said that if we received a recall notification, to bring the car back. A couple days ago, we took it back AGAIN. Same issue (CEL, shaking, gas smell). This time though, we had the recall notice in hand, with our VIN # on it. They had the car a full day before anyone called to let us know what was going on. We only received a call AFTER leaving a message for a status update, the next day. This time they told us that the CEL was for a bad Inhibitor switch. We have never experienced any issue shifting in or out of Park or starting the car. Which would be evidence of a bad inhibitor switch. Again they assured us that the car checked out fine after their inspection and the repair would be covered under warranty and no charge. Their suggestion for the fuel smell was to change the cabin air filter, apparently not covered under warranty?? When we picked up the vehicle, it was immediately apparent that the issue was not resolved and may actually be worse now. The shaking at startup was still present, along with the fuel smell. In addition, the car just felt sluggish overall and the knocking was getting louder. We also started getting notifications that the system is not charging the battery, even when the engine is running. The car was driven about 30 miles total the day it was picked up. When we stopped, we noticed the fan was running pretty hard. I investigated and found that it is now overheating, which it never had before. Woke up the next morning to a puddle of oil under it, on a previously clean driveway. Pulled the car back a few feet to take a look and in less than 5 minutes had a even bigger puddle. I called the dealer to speak with someone in Management. I was cutoff while trying to explain my issue and dumped into a voicemail. I left a message and am still waiting for a call back.... At no time did we feel that they were addressing our concerns. It seems like they would just find a random issue to fix and send us on our way. As it stands today, our "fixed" car is sitting in our driveway, undrivable. COMPLETE GARBAGE! More
by jonfuego
Employees Worked With
Elizabeth
April 03, 2019
Best Service Out of all the service centers I’ve been to, Weseloh Kia is my favorite. They are friendly, informative and quick. Everything is always explained to m Out of all the service centers I’ve been to, Weseloh Kia is my favorite. They are friendly, informative and quick. Everything is always explained to me and my car is always clean. They have great customer service, integrity and honesty. I would definitely recommend! More
by JanelleRoselli
Employees Worked With
Dan Pulsifer
June 15, 2017
Kia Weseloh Collision Center Hands down the absolute BEST body shop in SoCal, is here at Weseloh Kia Collision Center!!! I was referred to Frank without hesitation, by a friend Hands down the absolute BEST body shop in SoCal, is here at Weseloh Kia Collision Center!!! I was referred to Frank without hesitation, by a friend that works in the car detailing business for my incorrectly paint matched full front end of my 2016 VW Golf R in Tornado Red. For weeks I was torn about using the shops that originally painted my carbon fiber hood, front bumper cover and front spoiler/splitter parts which came out orange. So fortunate to have met Frank and his team of painters/detailers, which honestly are likely the BEST in the country! I don't normally write reviews or give praise to that degree, so please take my word for what I'm writing here. Knew right away after meeting Frank for the first time, I was in good hands, he was able to point out the flaws in the paint color immediately and drafted up a more than reasonable quote for the task to respray the full front end. There was no doubt in my mind hearing about their reputation for knocking out complex paint matching jobs, especially in the color red (red/white one of the most difficult colors to correctly match). Their painter George, is an absolute master at this craft, meticulously performed over 6 different spray out's based off almost 9 variances of red paint to choose from which is impossible to nail the correct one if you don't have the experience and intuition. Correctly identified the right red color, and simply nailed it, not a sign off mismatching and quality of work was 10/10 no bubbles, contaminants or signs of any imperfections. After assembling everything back onto the vehicle, they hit a snag with the hood functionality, never crossed theirs minds to refer me to Volkswagen to get it sorted out. They took ownership of the issue, and executed a quick solution to the problem bringing back full functionality of the cars hood again. That level of devotion and loyalty to the customer, it's not something I'll likely encounter at any body shop, and that is why I'm NEVER going to any other body shop for these reasons and my experience there solidified it. I don't think these words, can express how grateful I am to Frank and his team at Kia Weseloh Collision Center, but hopefully it reaches out to any potential customers out there looking for the best automotive paint work LOOK NO FURTHER! AR More
by mindgame
Employees Worked With
Frank Metroyanis and George(painter)
May 02, 2017
SERVICE REVIEW GREAT PLACE TO HAVE MY VEHICLE SERVICED. FAST AND FRIENDLY SERVICE. BRITTANY WAS GREAT AND EASY TO DEAL WITH. WILL RETURN FOR MY OTHER SERVICE NEEDS GREAT PLACE TO HAVE MY VEHICLE SERVICED. FAST AND FRIENDLY SERVICE. BRITTANY WAS GREAT AND EASY TO DEAL WITH. WILL RETURN FOR MY OTHER SERVICE NEEDS More
by mcarlo3
Employees Worked With
Brittany Martinez, Customer Service
April 25, 2017
Service review I had an excellent experience at Wesloh Kia in Carlsbad. It is the home dealership where I bought my kia and a wonderful place to take for service. Br I had an excellent experience at Wesloh Kia in Carlsbad. It is the home dealership where I bought my kia and a wonderful place to take for service. Brittany Martinez did an exceptional job assisting me with the service for my vehicle. I will continue to do business at kia and recommend Brittany for your service needs!! More
by Mark Ras
Employees Worked With
Brittany Martinez, Customer Service
March 08, 2017
Avoid at all cost!! AWEFUL!! This review is for the repair service! So I got small dent on my 2017 Camaro and the insurance claim rep suggested them . This was in January AWEFUL!! This review is for the repair service! So I got small dent on my 2017 Camaro and the insurance claim rep suggested them . This was in January today is march and David STILL HAS NOT HELPED ME he has taken pictures I've come in twice already. I don't know if this place likes to waste time or is so unorganized that the employees forget to file the necessary documents to do a simple thing. Fun part? I was not at fault in my fender so it wasn't through the insurance moving slowly...... More
by Alexishf
Employees Worked With
David
