Premier Kia of Kenner

Premier Kia service handled adversity with a strong team approach to get everything resolved. There are situations in life where everybody involved is strapped with adversity. In those situations, I try approach to get everything resolved. There are situations in life where everybody involved is strapped with adversity. In those situations, I try to be a person on the team that facilitates everyone at least getting back to their normal prior to the adverse event. I appreciate when other people involved think the same way. This is what happened with my Kia recently. I brought my Kia Sorento in to have the sunroof fixed under warranty. The parts coming from South Korea was going to result in a delay on starting the job. Larry at Premier Kia worked with me to keep me using my car and then bring the car in later when I would have use of another vehicle from a friend. Larry gave me his cell phone number, and we coordinated the plan. Parts came in and I was expecting my car the next day. Problem is…a group of xxxxx broke into the dealership and cut the catalytic converters off 17 vehicles, mine being one of them. Larry immediately explained to me what happened and arranged a rental car for me with Enterprise close to my work. Kia covered the cost of the rental car for the entire duration it took for new catalytic converters to arrive from South Korea and be installed. I received my car today, and I am pleased to say I am enjoying all repairs done to satisfaction. Nobody could prevent the thuggery and thievery that put 17 people out of their cars extra long and added 17 work orders onto an already busy service department. However, I am happy I was well taken care of, and I am thrilled to have my beautiful passion red Kia Sorento back in my hands. More

LIES LIES and more LIES! !! This place lies to you at first and says they'll take good care of you and then they completely ignore you! Garbage staff and garbage facility equa !! This place lies to you at first and says they'll take good care of you and then they completely ignore you! Garbage staff and garbage facility equal up to a manufacturer denying repairs and closing the case right away so you can't fight it. The engines crap out before 100k miles and then they blame you for neglect but I have proof of 4 oil changes done per year. Tech guy Larry, verbally told me "I'm sorry I promise I'm paying attention to you, but I'm failing these test I gotta take." No wonder you guys suck! His solution to my problem, I can get a refurbished engine for about $6,000. $12,000 if you want new. And what? Deal with your service center again? No thank you. I've owned 4 KIA's and I will never purchase another EVER AGAIN! Do not trust KIA Corporation and definitely 100% do NOT TRUST Premier KIA of Kenner!!! More

LIES LIES and more LIES! !! This place lies to you at first and says they'll take good care of you and then they completely ignore you! Garbage staff and a nasty facility equa !! This place lies to you at first and says they'll take good care of you and then they completely ignore you! Garbage staff and a nasty facility equal up to a proven crap manufacturer. They repairs and close the case right away so you can't fight it. The engines crap out before 100k miles and then they blame you for neglect but I have proof of 4 oil changes done per year. Tech guy Larry, verbally told me "I'm sorry I promise I'm paying attention to you, but I'm failing these test I have to take." No wonder you guys suck! His solution to my problem, I can get a refurbished engine for about $6,000, but $12,000 if you want a new one. And what? Deal with your garbage service center again? No thank you. Now I've got a couple of days to tow my car off their lot before they do it because he needs the space. No compensation for me towing it there or getting it towed away. No loaner services either and I've owned 4 KIA's and I will never purchase another EVER AGAIN! Do not trust KIA Corporation and definitely 100% do NOT TRUST Premier KIA of Kenner!!! I've requested to see the tech line diagnosis and report sheet in person and was told to text him my email to get it. He ignores you because he does not care about you, your car, or your situation. Larry asked me for a perfect survey score before he even looked at my car. Please send me that survey Larry! I'll be happy to fill it out! More

Serviced a car that doesn't exist and kept a car over 6 hours and did no service on it that was brought in for service! Can anyone explain that? And submitted incorrected paperwork to us. Unprofessional m hours and did no service on it that was brought in for service! Can anyone explain that? And submitted incorrected paperwork to us. Unprofessional manager! Rude and disrespectful. Walked away in the middle of a conversation! More