Premier Kia of Kenner

I purchased a 2020 Kia Soul from a private individual who had purchased the Soul at Premiere Kia of Kenner and took it there for all its services. He assured me that all the recalls had been taken care of a had purchased the Soul at Premiere Kia of Kenner and took it there for all its services. He assured me that all the recalls had been taken care of and that they had investigated the check engine light but could not find any problems. Today I took the vehicle to another dealership because it was due for an oil change and it was determined that neither of the recalls had been fixed. Additionally the check engine light was on in fact due to a Crankshaft Position Sensor which potentially is over 300.00 to fix. Do not take your car to this dealership for service. The obviously just lie and don't actually fix anything. More

We purchased our Kia in November. Not only was the tank completely empty (we got to the station with 0 miles of gas left) but they sat on our registration til the end of March. It wou Not only was the tank completely empty (we got to the station with 0 miles of gas left) but they sat on our registration til the end of March. It would’ve been longer had I not continually called and emailed, leaving over 20 messages to never be called back. After some investigating, the state of Louisiana said they never received anything related to our vehicle. It took 5 MONTHS to find out they never submitted anything- no wonder they never called back. Finally I speak to a sales manager who ends up getting everything taken care of in a day. His excuse “just goes to show how losing a really good employee effects how things run around here” Absolute clown show. AVOID! More

I walked in to Kia of Kenner around 5pm tonight and told the lady at the front desk I was there to leave a car for Recalls. She pointed to the parts desk and told me to go see the girl at the desk. The girl the lady at the front desk I was there to leave a car for Recalls. She pointed to the parts desk and told me to go see the girl at the desk. The girl was on the phone. I stood there for a few minutes and the guy in the booth next to her asked what I was there for. I said I was leaving a car with them. He said " are you picking up or dropping off"? I said "I am leaving a car with ya'll for recalls". He said "I think you need to go over there" (pointing across the room). I said "the lady at the front told me to go to this girl (on the phone). A few minutes later she got off the phone and asked what I was there for. I said "I am leaving a car for recalls". She replied, "Are you leaving a card?" I said "no, leaving a CAR" (loudly so could hear what I said). She said "Picking up or dropping off" (same as the other guy that didn't understand what leaving a car meant). I was very patient and calm, mind you, very quiet all the way through this point - it was about 10 minutes in. She said that she thinks that I needed to go see someone on the other side. I said to myself outloud with my hands up in frustration something like "Why is this so hard to understand" A guy who had been walking around in there, either a salesman or a manager says "man calm down, you don't need to get all dramatic and make a scene" I said to him while in disbelief of his comment "I'm not making a scene man, I just want to know who can help me to leave the car". He said "You don't have to talk to the lady (at the front) like that". I said "I am not just talking about her. All 3 people didn't understand what I said!" He repeated again and added "Don't come in here and act like Clown" I replied "Are you calling me a clown now?" He said "yeah, don't be a clown" so I told him "Man f**k you" and preceeeded to head to the door to leave and he came behind me saying, "you got a problem!" so I turned around and this man is in a threatening position with his hands up like he wants to fight. So, I said "so you are gonna come up behind me when I am leaving?!" He says "yeah you told me F**k you, so what you gonna do?" I replied "I said F**k You because you called me a Clown and now you are gonna come up behind me when I'm trying to leave?" He kept his hands up in a threatening position after I showed no signs of being physical towards him or anyone else the entire time I was there, and he says "You messed with the wrong one", before I was out of the door" Then he stepped outside behind me and walked right back inside. I don't know who this guy is. I did not get his name but this is the most unapologetic, unprofessional experience I have ever had at a business. For him to actually put his hands up, is mindblowing. And if I am correct I will even say he must have put on some brass knuckles as I was walking out before I turned aroun,d because it looked like that was on his hand when he was in the fight position. This guy is a total psycho. I left the dealership and brought the vehicle to the Harvey dealership for service and will be reporting this incident to corporate and the BBB More

Will Never consider buying one again.They will sell the car right out from under you to the person that has the Most money Even if you have a Purchase order an sending them the money. car right out from under you to the person that has the Most money Even if you have a Purchase order an sending them the money. More

This was the worst place to business they lied to sell the car n it took them 29 days to pay off my trade in. I called every day n left countless message no response. I even talked to sales person and the the car n it took them 29 days to pay off my trade in. I called every day n left countless message no response. I even talked to sales person and the General manager still did not help with issue. I do jot recommend premium kia in kenner louisana More