Premier Nissan Of Metairie

Brought vehicle in for check engine light and after diagnostics were completed, My Service department advisor stated repair was covered under warranty so I authorized the repairs. Nearly two weeks lat diagnostics were completed, My Service department advisor stated repair was covered under warranty so I authorized the repairs. Nearly two weeks later when repairs were completed, service manager stated parts not covered and the repairs would cost me $1200 when completed. Refused to release my vehicle until I paid the $1200 ransom. filed a complaint with Nissan consumer affairs. Still waiting on a resolution. I will never visit Premier Nissan again. More

Very professional, and helpful. Personal. Staff very knowledgeable. Very great full for their help and their time. Personal. Staff very knowledgeable. Very great full for their help and their time. More

My experience was ok, but I had a problem getting in touch with my service advisor while my vehicle was in the shop for 6 days! touch with my service advisor while my vehicle was in the shop for 6 days! More

I waited 5 hours just to get my tires rotated and computer checked. The worker never checked on vehicle or give me an update. Finally after 5 hours I said just give me my keys, I am leaving. All of a computer checked. The worker never checked on vehicle or give me an update. Finally after 5 hours I said just give me my keys, I am leaving. All of a sudden my vehicle was finished. I saw what looked like my vehicle finished several hours earlier. When it came time to leave-that was my vehicle which was never checked on. I don’t plan to ever go back to this Nissan dealership. More

My service. Rachael was very polite, treated me with respect , listened to by problems, and answered all of my questions. She was excellent and I wild recommend Rachael was very polite, treated me with respect , listened to by problems, and answered all of my questions. She was excellent and I wild recommend to anyone as a knowledgable service advisor and I will ask for her again. Thank you for hiring her. She is definitely a keeper. Glenda Bonneval More

This visit was not bad ,Ms Rachel provided excellent service, i thank you all for the complementary wheel alignment. service, i thank you all for the complementary wheel alignment. More

Thep price listed on the web site was not the price of the truck I drove over an hour to buy. They marked it up 3 or 4 thousand dollars. Then to top it off the truck I had called about and told it was av the truck I drove over an hour to buy. They marked it up 3 or 4 thousand dollars. Then to top it off the truck I had called about and told it was available was not there but was gone to have fixed. This is a new truck I am talking about. My second choice again a new truck was there but had a flat tire. The final straw was that they assured me they could work a deal to get a truck in the.price range I wanted so I asked for thir best price. After 2 hours and 3 best prices I left. Very disappointed with the deceptive prices on the internet to get you to come in and then the condition of "new" trucks. Not to mention the games that were played. Would have.been fine if they would have just said we can't meet your requirements. More

My service was excellent. Rachel was outstanding will come back for service. Thanks I appreciate your updates Rachel was outstanding will come back for service. Thanks I appreciate your updates More

Miguel was great! !! I will definitely come back for service!! Would highly recommend to others! !! I will definitely come back for service!! Would highly recommend to others! More

The service department is pise poor . My car is under warranty ,every time try to exercise my warranty they have an excuse for a reason not too honor it .I had several tires that got an eg My car is under warranty ,every time try to exercise my warranty they have an excuse for a reason not too honor it .I had several tires that got an egg on them and they refused to honor the warranty.I pointed out the date to the manager and of course he brushed me off .I told him there’s a noise sound like struts ,tire rods or cv shall ,he told me that I would have to leave my car for 2 weeks but they refuse to give me a loaner or rental car .It’s not my fault y’all don’t have enough employees.why would the customer have to suffer .My car is a 2021 .I have gone to any other state and got my car serviced and they have offered loaner cars . More