Premier Subaru Middlebury

Great Dealership Very pleasant car buying experience. Everyone was very helpful which made the process much less stressful. I would totally recommend friends and famil Very pleasant car buying experience. Everyone was very helpful which made the process much less stressful. I would totally recommend friends and family when in the market to buy. More

Overall a great experience This was one of the best experiences we had buying a car. We arrived and salesman were busy, so John, who is not a salesman, assisted us at looking at This was one of the best experiences we had buying a car. We arrived and salesman were busy, so John, who is not a salesman, assisted us at looking at Outbacks. He knew the product and you would think he was sales staff. John then handed us over to Fred. This was a no hassle sale. There was no hard sell, discussed price of car which was very fair and our trade, also fair. We were happy with the offer and appreciated the staff was pleasant and not pushy. Would have given a 5 but they were having computer issues so we were told someone would call us later w final numbers on money to bring later that day. No one called. The next day we had to make a couple of calls because when we called the calls were always sent to voice mails. Finally I had to tell receptionist do not give me voice mail I need to talk to someone. Once I was finally able to connect with a live person I was able get the info I needed. On day of delivery the car was ready as promised. Like their approach to the customer and would recommend them. More

Excellent Experience here. My husband and I needed to buy our daughter a new car. We have only bought new cars and only once had a salesman we liked and would go back to...Until My husband and I needed to buy our daughter a new car. We have only bought new cars and only once had a salesman we liked and would go back to...Until now. Our salesman Chris was an amazing person to work with. He asked us all the right questions and was not pushy. He wanted to make sure he sold us a car right for us. Since this was our first Subaru, he made sure we knew everything there was to know about them. I can say with utmost certainty that our next car will be a Subaru. My husband and I live in New York. I will gladly travel back to Premier Subaru in Connecticut to make the purchase. Thanks Chris for your excellent service. We really appreciate it More

Accomplished I knew I needed a new vehicle and was dreading the process of shopping. From Internet communication, sales, and delivery, it was a good experience. I knew I needed a new vehicle and was dreading the process of shopping. From Internet communication, sales, and delivery, it was a good experience. John Risk knows his product and explained everything very clearly. I was impressed with his patience in demonstrating the features and the test drive. I love the new Forester, this is the first Subaru I have ever owned. I look forward to many family trips with it. Sherry in the business dept has a great sense of humor and was very patient also. Thank you, Dorothy More

Great car buying experience! I have bought many cars and this was one of the most positive experiences I have had. The people from sales to service were so helpful! John Risk, m I have bought many cars and this was one of the most positive experiences I have had. The people from sales to service were so helpful! John Risk, my Sales Associate, was very knowledgeable and helpful in making sure I got the right car and options. Sherry in finance made signing the paperwork almost fun! They also beat two other Subaru dealerships' prices in the area. I highly recommend going to Premier for your next car! More

Wonderful Experience We walked in expecting a hard sell. Ed welcomed us and did not push us at all. We felt very comfortable and ended up purchasing a brand new Outback. We walked in expecting a hard sell. Ed welcomed us and did not push us at all. We felt very comfortable and ended up purchasing a brand new Outback. We're very happy. More

excellent Purchased a Subaru based on its quality and its safety ratings, especially liked the fact that all models had AWD. Edwin Estrada walked us thru the e Purchased a Subaru based on its quality and its safety ratings, especially liked the fact that all models had AWD. Edwin Estrada walked us thru the entire process, was extremely professional and at the same time connected with both my wife and I on a personal level. Ed took the time to walk us thru the features of the Legacy, demonstrated all the features and made it clear that if we had any further questions we could call him at any time. Sherry was extremely professional and made the paperwork and financing end of the purchase as painless and as quick as possible I would recommend the dealership and the staff, especially Ed and Sherry to anyone looking to purchase or lease a vehicle More

Time wasted when I did all the work Hello. I just purchased a new Crosstrek. I had a great experience that started out with Jeff and Michael. They were both great. I came in with numbers Hello. I just purchased a new Crosstrek. I had a great experience that started out with Jeff and Michael. They were both great. I came in with numbers from another dealer and they were able to match them even though they were a tad high. It was great to be able to use a local dealer. After I had set it all up and was told the car would be in Branford in about two weeks but come to find out I had to wait over a month for the car to actually get shipped from the factory. I was ok waiting for the new car since I knew I would be the only driver. I was then passed over to a salesman that didn't seem to have it all together. He didn't need to "sell" me a car since I knew what I wanted and what I wanted in it. I had very little communication with the salesman actually I had to follow up with him. The part that bothers me is I was set up for a pick up appointment but when I arrived I found out they did not have my insurance information even though it was all sent over ( I confirmed and asked for confirmation from my agent). I then had to wait and take more time off from work in order to get my new car. This was inconvenient since it seemed as though I was working on their schedule and not mine. Sherry in finance was great. She was friendly and personable. She apologized immediately for running late for my appointment. She was through and was not pushy with anything she had to try and sell me. I was hesitant to use this dealer since I have heard bad stories about it. i will continue to use them for service but hesitant to recommend it to someone that is not sure what they want. More

Incredible Team! I recently bought a used Subaru Legacy from the Premier Team. I couldn't have been happier with the experience. Sarah, Bob and Jeff made the transact I recently bought a used Subaru Legacy from the Premier Team. I couldn't have been happier with the experience. Sarah, Bob and Jeff made the transaction a breeze. My husband and I traveled from Long Island and it was definitely worth the trip. Very professional and high quality experience from start to finish. I would definitely recommend the Premier Team. More