Premier Subaru Middlebury

Bad experience that turned out great. I have a 2010 Legacy GT that I bought new. This was the first time I used Premier for service. In the past I was using a Subaru dealer in Torrington I have a 2010 Legacy GT that I bought new. This was the first time I used Premier for service. In the past I was using a Subaru dealer in Torrington and that was a nightmare, but that's another story. I brought my car in to have the timing belt changed and after they changed the belt and took the car for a test drive the car stopped running and had to be towed. The bad experience was dealing with the people in service that could not explain what the issue was. After about a week and a half I got tired of calling and dropped in and was introduced to the assistant service manager, Joe Proulx. Joe took me into the shop where the mechanic was working on my car and explained the issues they were having. After we discussed some history of past repairs done to my car he assured me they would get it fixed correctly. I left the dealership feeling very confident and at ease after talking to Joe. I am not one to blow smoke but he is an asset to that company and I will continue to use their service dept. More

Great experience with a good price. Thanks John Risk for helping us. Everything went smoothly and we were able to work out the best price. Dealer was not pushy and was very helpful. Thanks John Risk for helping us. Everything went smoothly and we were able to work out the best price. Dealer was not pushy and was very helpful. More

Great Experience We bought a 2015 Outback at Premier Subaru in Watertown and had a great experience. Mark Haislip helped us out and was great. Very laid back, not pu We bought a 2015 Outback at Premier Subaru in Watertown and had a great experience. Mark Haislip helped us out and was great. Very laid back, not pushy at all. Knew the car well, spent the time to go over all the features on the initial test drive and after I purchased it as well. And Mark was very patient with me (my husband was at work and I brought my 3 year old and infant with me!!!) Highly recommend. More

Good Service, good car buying experience. I saw an Outback I liked online and dropped by to check it out. The staff was very pleasant and attentive. I had done my research, and the prices were I saw an Outback I liked online and dropped by to check it out. The staff was very pleasant and attentive. I had done my research, and the prices were very fair, both for the trade in and the asking price. They even worked with me a little on price when it was a bit of a stretch. I need some minor service and they are getting me right in when I need it to take care of the issues. So far, a very good experience at Premier Subaru of Watertown! More

Super dealership and very kind, understanding people They are awesome! The salesperson spent four hours with me in the freezing cold and answered all my questions. He let me drive four cars before maki They are awesome! The salesperson spent four hours with me in the freezing cold and answered all my questions. He let me drive four cars before making my decision. They gave me a super fantastic deal when I honestly explained the financial limits I had. There was no pressure! AND I have an awesome car (2015 Legacy) that has done wonders for my self esteem. It is my first Saburu and they made a lifetime customer! More

Great Dealership and Great Employees Fair price, no pressure, know their product. We bought our 2016 Forester in an hour at most. Bo Prescott a great sales representative for Subaru. Fair price, no pressure, know their product. We bought our 2016 Forester in an hour at most. Bo Prescott a great sales representative for Subaru. More

friendly work force I was greeted as soon as I arrived. The sales person was not pushy or judgmental. He answered all my questions and encouraged me to think of more. H I was greeted as soon as I arrived. The sales person was not pushy or judgmental. He answered all my questions and encouraged me to think of more. He did review all the great options and qualities of the Forester I was looking at. The finance part went smoothly and the staff was very knowledgeable. Very good dealer and staff experience. They were honest and enthusiastic. I dealt with Bo Prescott and Sherry. More

Responsive and knowledgable staff I called at 9:30 am Saturday morning and got an appointment for 11:00. Despite the busy atmosphere there was no waiting or pressure as I proceeded to I called at 9:30 am Saturday morning and got an appointment for 11:00. Despite the busy atmosphere there was no waiting or pressure as I proceeded to test drives three different models. I would recommend this dealership to anyone looking for decent sales people to demonstrate decent cars at decent prices. Two thumbs up! More

Terrific Dealership Great dealership, good people. Ed was terrific and so was the finance person, Sherry. I would recommend them highly. I purchased a 2015 Subaru and Great dealership, good people. Ed was terrific and so was the finance person, Sherry. I would recommend them highly. I purchased a 2015 Subaru and it was immaculate. I left things in my old car and they went through it and brought me everything. Nice people. More

Great Experience! I just leased a 2016 Crosstrek. I love this smaller SUV. John Risk went over and above in making sure I had the car of my dreams. He took the time to I just leased a 2016 Crosstrek. I love this smaller SUV. John Risk went over and above in making sure I had the car of my dreams. He took the time to make sure I understood all the features this model had to offer and John also followed up with a phone call a few days later to check if I was enjoying my new Crosstrek. Everyone I met at Premier was very polite and looked me sincerely in the eye when they spoke with me. I never felt rushed or that any question I had was not important. Premier lives up to It's name and is a first class dealership! More