Premier Subaru Middlebury

From start to finish, I had a wonderful experience! What a surprisingly GREAT experience it was buying my automobile at Premier Subaru! My Salesman, Vincent, was a pleasure to interact with. He was prof What a surprisingly GREAT experience it was buying my automobile at Premier Subaru! My Salesman, Vincent, was a pleasure to interact with. He was professional, but at the same time so down to earth that I very quickly felt comfortable with him. Therefore, I was able to be completely honest with him about exactly what I wanted and what was not a priority for me. He quickly found me what was a much nicer car than I thought I wanted, but at a better price than it had been quoted to me for at another dealer. He was absolutely a pleasure to deal with! Then when it came time to do the financing, AGAIN I had a surprisingly wonderful experience! Juan was able to work out a loan for me that I didn’t think I was eligible for. It seemed too good to be true, but it was true! At that point I received the most thorough, easy to understand explanation of exactly how everything in my car worked, including all the audio equipment, which can sometimes be challenging for me. But the Delivery Technologist paired my phone for me and answered all my questions in a way that I could understand. So from start to finish, I had a Wonderful Experience! More

Easy, Painless, Stress Free Car Buying Experience I took my 2017 Subaru Outback in for an oil change and a question regarding window operation. Shannon Way, Customer Relations Manager, was friendly, p I took my 2017 Subaru Outback in for an oil change and a question regarding window operation. Shannon Way, Customer Relations Manager, was friendly, professional and assured me that all would be taken care of. In the meantime, I went downstairs to the showroom to find out about a trade-up offer I received. I had the privilege of working with Sales Consultant, Sarah Ritenour, who is both professional, friendly, knowledgeable and extremely helpful. I ended up calling my husband and making the deal. It was quick, easy, and painless. There were a few kinks along the way which were expertly handled by JB, the General Sales Manager. In less than a week, we were picking up our new 2019 Subaru Outback Limited. We then spent time with Darlene Lopez, Product Specialist, who went over all of the features, gadgets, and gizmos in our new vehicle. She patiently explained all of the new changes and upgrades from our previous model. She paired our phone and got us all set up. Next we met with Juan Peguero, Finance Specialist, who went over all of the final figures and the documentation for our trade-in and the new loan. I would have to say that each of these employees made our car buying experience a pleasant one. They were all extremely knowledgeable in their area of expertise and each was very accommodating with respect to our needs. This is our sixth Subaru and our second purchase at Premier. We are extremely satisfied with the entire process. The only downside to the new car purchase is that Premier Subaru no longer offers the Premier Maintenance Advantage as part of the new vehicle purchase program. It offered four free oil change and tire rotation services with each purchase. I think that they are missing an opportunity to keep customers coming back in on a regular basis. If I had not come in for the oil change, I would not have purchased a new vehicle. They should seriously revisit that program offering. More

This is my 3rd Subaru. All bought through Premier Subaru. V My three Subaru’s have all Been purchased through Premier Subaru. John Risk our sales person has always been a pleasure to deal with. He is very know My three Subaru’s have all Been purchased through Premier Subaru. John Risk our sales person has always been a pleasure to deal with. He is very knowledgeable and patient with us. We would recommend him to our friends if they are interested in purchasing a car. More

User Friendly My wife HATES dealing with automotive sales people. Vincent put her at ease and her experience was a good one. The staff is knowledgeable and wants t My wife HATES dealing with automotive sales people. Vincent put her at ease and her experience was a good one. The staff is knowledgeable and wants to please. Financial was pushy and somewhat overbearing. Carlos is a gem in his role as a product specialist. More

Pleasant and accommodating I found dealing with all the employees at Premier an overall pleasant experience. Purchasing a new car can be stressful but this was not. I highly r I found dealing with all the employees at Premier an overall pleasant experience. Purchasing a new car can be stressful but this was not. I highly recommend this dealership. More

New car I was helped in making my purchase by John Risk whom i found to be very friendly, pleasant, knowledgeable and made me feel comfortable He answered my I was helped in making my purchase by John Risk whom i found to be very friendly, pleasant, knowledgeable and made me feel comfortable He answered my many questions without hesitation More

Most positive buying experience I’ve ever had! Vincent Davis greeted us upon arrival and was very accommodating. Listened to what I was looking for without pressure. Very informative about car duri Vincent Davis greeted us upon arrival and was very accommodating. Listened to what I was looking for without pressure. Very informative about car during test drive. Bill , the manager greeted us each visit and helped with any concerns I had. Carlos, the tech was very patient explaining all the features of the car electronics. The finance person explained all the options without high pressure tactics. All in all a very positive experience! More

Sales staff not forth comming I should have been told I was only getting 1 key when I purchased a 2018 CPO Forester. We had an appointment to sign all the paper work and still had I should have been told I was only getting 1 key when I purchased a 2018 CPO Forester. We had an appointment to sign all the paper work and still had to wait over an hour. After waiting we we somewhat pressured to purchase additional warranty's. More

Best car buying ever We picked up our Forester today. Everything was flawless. Rachel our sales associate was delightful and knowledgeable. The sales manager was helpful a We picked up our Forester today. Everything was flawless. Rachel our sales associate was delightful and knowledgeable. The sales manager was helpful and the finance manager made paying almost painless. More

THE BEST! I had the BEST experience at Premier Subaru Watertown. Carmine made my dreams come true along with AJ, Bill, Carlos and the entire staff whom all went I had the BEST experience at Premier Subaru Watertown. Carmine made my dreams come true along with AJ, Bill, Carlos and the entire staff whom all went above and beyond to make my buying experience comfortable, feeling as if I were family, guiding me through the entire process seamlessly, and with great knowledge, professionalism, and attentiveness. They were helpful and reliable every step of the way, I can’t express how grateful I am to have had met them all. I will continue to recommend and purchase from them, knowing they take great care of their customers. Highly recommended. Great experience. I love my 2019 Subaru Forester Limited! Thank you everyone! More