Premier Subaru Middlebury

Great Buying Experience I worked with Sarah on this purchase and she was extremely transparent and helpful throughout. I am very excited to be driving this new WRX! I worked with Sarah on this purchase and she was extremely transparent and helpful throughout. I am very excited to be driving this new WRX! More

Overall, a very good experience I was in the market for a Subaru with my Nissan Sentra lease coming to an end. I contacted several Subaru dealerships in the Hartford area and narrowe I was in the market for a Subaru with my Nissan Sentra lease coming to an end. I contacted several Subaru dealerships in the Hartford area and narrowed my list of options to two certified pre-owned 2015 Subaru Legacy's. After comparing my two finalists, I decided to go with the one at Premier. I reached out via their website and the next day, one of Premier's internet saleswomen, Cristal Lima, reached out to me. Cristal was great throughout the entire process. I had a deadline quickly approaching so I was in contact with her almost daily over the course of two weeks to see when the vehicle would be ready for test drives. Despite the fact that I consistently peppered her with emails asking "is the car ready?", Cristal was patient, understanding, and did her best to find out when I would be able to test drive the car. She also introduced herself when I arrived at the dealership--it's always good to put a face to a name! Fortunately, the car was ready to be seen on the last day of my Nissan lease. I arrived around 10:15 am on a Monday morning and was greeted by salesman Vincent Davis. Vincent was very knowledgeable and passionate about the Subaru brand. He answered all the questions I had and showed me some of the added features of the vehicle while on the test drive. (Suggestion for Premier: consider a highway portion for the test drive so potential buyers can drive the car at higher speeds.) After the test drive, Vincent asked if I wanted to buy the car and when I wanted to take delivery. After telling him "I want it today," Vincent was more than accommodating to get it done. I received a discounted sales price from TrueCar via my employer before going to the dealership. I presented said certificate to Vincent who said he'd be able to get the deal done at the price I provided. I used a credit card for the down payment. At first I was concerned that I'd have to go to the bank to get a bank check as Vincent said there was a limit on how much I could put down on a credit card. After stepping away for a few minutes, he was able to charge the entire down payment on my card, which meant no added trip to the bank for me! I chose to finance the rest of the cost, and Vincent came back with a loan for 60 months at 5.99%. As all should when buying a car, I prequalified for a loan for 60 months at 4.19%. I said I would go with dealer financing if they could beat the rate I prequalified for. Vincent came back with 60 months at 3.79%. Product Specialist Darlene Lopez then took me out to the car to go through literally every button and feature. I was familiar with most of the features, but Darlene clearly explained what everything did and answered any questions I had. She also paired my phone via Bluetooth and added some radio stations as "favorites" for easy access. It was a quick walkthrough, but effective. Darlene hit on all aspects of the car. After signing a couple more papers with Vincent, I moved into the financing office with Sherry. I must admit, this was the part I was looking forward to the least. Sherry provided details of a handful of different extended warranties, varying from $12/month to $35/month. She did push for me to strongly consider them, but told her my methodology for declining. (A Consumer Reports survey said only about 36% of Subaru owners every use their extended warranties.) Sherry handled a ton, and I mean a ton, of paperwork and did so professionally, even after I declined all the warranties she mentioned. I was expecting some animosity after saying no, but there was none. The financing part is still probably my least favorite part, but Sherry was very open and easy to talk to. And that was it! Vincent took a photo of me in front of my new used car, Cristal and Sherry congratulated me on my purchase, and I was on my way. I've only had my Legacy for a few hours as of posting, but so far, so good! The whole process did take quite a bit of time. I arrived around 10:30am and didn't leave until around 4:00pm. I mentioned this before, but the test drive did not include any highway driving, which some buyers might want to do before making such a big purchase. In addition, Premier charges $99 for nitrogen to fill your tires and $299 for VIN etching. $400 may not seem like a lot in the grand scheme of things when the final cost could approach $20k or more, however both are already done by the time you take ownership of the vehicle. The $299 for VIN etching was the highest price among the handful of Subaru dealerships I contacted. For what it's worth, AAA and some police departments are starting to do this service free of charge. There are also $30 Do-it-Yourself kits on Amazon, so $300 seems like a lot. Overall, I had a very good experience at Premier. While I won't be in the market for another vehicle for years to come (hopefully), I would definitely recommend the team at Premier (especially Cristal, Vincent, Darlene and Sherry). More

Long day but a great experience! I saw a used car for sale online and between finding the car online, calling for its availability that same morning, making a visit to test drive, and I saw a used car for sale online and between finding the car online, calling for its availability that same morning, making a visit to test drive, and going through with paperwork, I was able to get everything done within the day and that's a great thing since my trip to and from Watertown took away 4 hours of my day. I almost had to make a 2nd trip to the dealership but Michael was very accomodating. They ended up staying 2 hours past their closing time to process everything so that I can drive away in my new (used) Subaru. The staff are very knowledgeable in each of their areas and are very friendly. I'd definitely recommend to others. More

Quick and easy We were only going to look and the cars and then saw one we thought we might like, spoke with Carlos who was very knowledgeable about the car we were We were only going to look and the cars and then saw one we thought we might like, spoke with Carlos who was very knowledgeable about the car we were interested in, 2017 Outback and made the decision to buy the car.When we changed our minds to finance the car, it was all done quickly and we had our car in two days. Went to look on Thursday and drove the car home on Friday. I was amazed. Carlos was very professional, and made us feel at home. I wasn't impressed with Joe, reprimanding other employee about how to use the printer, in front of the customers, Not too professional. More

I love my Subaru From start to finish i loved the whole experience of purchasing my Crosstrek. John Risk was down to earth and was a very genuine person. I felt very c From start to finish i loved the whole experience of purchasing my Crosstrek. John Risk was down to earth and was a very genuine person. I felt very comfortable and confident about both his and Joes efforts to get me into my Subaru. They did their best to help me get exactly what I wanted. Sherri was also great when it came to all the paperwork. Her fun wit along with her professionalism made the long experience much more enjoyable. I thank you all, I love my Subaru and highly recommend Premier in Watertown. More

Good relations until we ran into a glitch (loss of inernet) I was doing great with Carmine Valentino... until Mr. Hernandez got involved in the negotiations.... very abrupt and very pushy. Vincent was very n I was doing great with Carmine Valentino... until Mr. Hernandez got involved in the negotiations.... very abrupt and very pushy. Vincent was very nice. Lifetime power train warranty , and 5 coupons for oil changes sweetened the deal and got me more interested in the purchase.. More

Friendly and patient We went looking for a Subaru Impreza. Vincent greeted us with a warm smile and immediately escorted us to his desk. He spent the time to go over our We went looking for a Subaru Impreza. Vincent greeted us with a warm smile and immediately escorted us to his desk. He spent the time to go over our options, took us to the lot and patiently waited as we looked around, took us for a test drive, constantly pointing out features of the car during the drive. This was our first ever car purchase where we didn’t feel pressured to buy. But, after Vincent was done showing us around, we were so impressed with his professionalism, that we knew that we were going to buy a car from him. And we did! Our experience at Premier was personal. It didn’t feel like we were on a conveyor belt, as it felt at other dealerships. To top it off, Vincent gave me flowers on the day we picked up the car.... priceless! So go and get your car and flowers from Vincent! More

Great! Sarah our sales rep was not pushy at all, she gave us answers based on her own family’s needs which was nice to hear. Even though we went in just to l Sarah our sales rep was not pushy at all, she gave us answers based on her own family’s needs which was nice to hear. Even though we went in just to look around, she took the time to show us the differences of the 2 cars we showed interest in. She priced out the best option for us and again did not sway us one way or the other regarding the price of the vehicle. Great place to buy from!!!! More

Great warranty! Lifetime at no extra cost! Lifetime warranty was the clincher. Personally knowing service technician Dan Martin and his high quality of workmanship was an added plus! Pick up da Lifetime warranty was the clincher. Personally knowing service technician Dan Martin and his high quality of workmanship was an added plus! Pick up date was changed three times but we weren’t in a hurry. More

Parts department Called in the parts department and was passed on to Joe, asked him about a chrome tail pipe 2018 forester to see if they have it in stock and how muc Called in the parts department and was passed on to Joe, asked him about a chrome tail pipe 2018 forester to see if they have it in stock and how much! “ 72.00 dollars”, “ why so expensive, saw your add in the internet for 29 dollars and Center Subaru has theirs for 34 dollars”, “ that’s way too low. I gave him a part number. He was very nice about my inquiry, but I lost interest in this transaction. I am glad, I will not deal with this dealership anymore theyre too expensive and just couldn’t trust their way anymore , just one unhappy prior client.. More