Premier Toyota of Amherst

Our experience with Greg and the entire dealership staff was really excellent. We were given personal explanations of all the car features and the entire staff went the extra mile to make sure we were more was really excellent. We were given personal explanations of all the car features and the entire staff went the extra mile to make sure we were more than satisfied with our purchase. We couldn't have asked for better treatment and consideration. We have bought many cars over our years and this was by far the most pleasant and easy purchases we have made. Our salesman, Gregory Vandersommen, followed up with all our questions with prompt replies and calls. We would recommend Greg and this dealership to anyone with great confidence. If we need a new car in the future you can bet that we will be calling Greg and the Premier Dealership in Lorain. Douglas and Erma Sheppard More

When we purchased our new Toyota Corolla, we were very happy with the service we received from Greg. He was very helpful and friendly and seemed knowledgable about the vehicle. We are very happy with our happy with the service we received from Greg. He was very helpful and friendly and seemed knowledgable about the vehicle. We are very happy with our purchase and the service we received from Premier Toyota. Richard and Patricia McKenzie More

We purchased a 2009 Toyota Corolla from the used car lot at Premier and salesman was very helpful and worked with us on the right price. When the car needed minor service and routine oil change, Mike was ve at Premier and salesman was very helpful and worked with us on the right price. When the car needed minor service and routine oil change, Mike was very helpful,friendly and took care of business. Great dealership on the sales and service end. More

Premier Toyota was a great dealership. Michael Torok was an excellent salesman. I was actually recommended to him by a family member. He made sure that I was completely satisfied with my purchase. I am als an excellent salesman. I was actually recommended to him by a family member. He made sure that I was completely satisfied with my purchase. I am also very pleased with the service dept at Premier Toyota. They are always good about setting up appointments in a timely manner and the service is always EXCELLENT! I would definitely recommend this dealer. More

First Oil change in my new Avalon... overall experience - Good. The auto doors are a nice feature, because it was a rainy day...really didn't want to get out of my car to walk in for service... the waiting - Good. The auto doors are a nice feature, because it was a rainy day...really didn't want to get out of my car to walk in for service... the waiting area was very relaxing - neat, clean and friendly. More

The service I have received on my RAV4 has been the tops, in comparing my experiance to other dealerships, that I have made pass purchases. The RAV4 has been over all great experiance and the service has bee in comparing my experiance to other dealerships, that I have made pass purchases. The RAV4 has been over all great experiance and the service has been the icying on the cake. I would recomend this dealership to other Toyota owners, that I know. They love their toyota, but are not happy with the service. Premier Toyota has given me no other reason to make my next toyota purchase anywhere else. More

Its been over a year since I purchased my 4RUNNER, but I remember distinctively my experience with the sales-lady N. Peters. She was very courteous and made me feel at ease with the whole deal. The facility remember distinctively my experience with the sales-lady N. Peters. She was very courteous and made me feel at ease with the whole deal. The facility does alot for the attitude of everyone involved; extremely comfortable. Kudos to Ms Peters! More

The dealership experience started off positive through initial contact through the website. When I was told of the one vehicle of interest was still in stock, and with the internet pricing, I decided to initial contact through the website. When I was told of the one vehicle of interest was still in stock, and with the internet pricing, I decided to make the 45 minute drive out there to check out the vehicle. Once I test drove the vehicle, I decided that I wanted to talk numbers. When I wanted to speak with the salesperson that I was dealing with on the internet was not there, they gave me someone else who was not as friendly. When it came time to discuss the bottom line, they told me that the quote I was given on the internet was wrong, and that it was a mistake in their posting. After arguing, they would not move, but I should have figured as much to gain traffic into the dealership. After an hour of so of the "back and forth" game, we came up with the terms and conditions that were agreeable. One of the things that were supposed to be thrown into the deal was the installation of fog lights, for a set price added onto the cost of the vehicle, that was to be installed at a later time. When I set this appointment up after a month of waiting for them to get the part in, taking a day off work to do such, I was given the "run-around". I set the appointment to be at the first available time slot in the morning. I ended up waiting 3 hours in the lobby. This would have not been a problem if they were doing the work on the car, but there was an issue. They informed me after this wait, that my car could not have fog lights installed. The told me that it was a mistake, and they would have to issue me a refund. So, following their suggestions, I called a week later to give my information for the refund. I called again a week after that, and after that. After waiting a month and a half for a refund for the work that I was going supposed to receive was negated, it took four calls, twice a week, to straighten out the details and to have the check issued. So I started to go to the Toyota dealership that was located a bit more conveniently to my house. When getting routine service done, I asked if it were possible (out of curiosity) to have fog lights installed. I explained my previous experience and they said that it was possible, it takes a bit of time, but can be added to the vehicle (and they were charging less). In hind sight, I was sorely disappointed with the experience, the communication, and the lack of care of what happened to my purchase. It was a shame too because after I picked up my car, three friends purchased Toyota vehicles, but not here because of my experience. More

Everyone at the dealership I spent time with, was extremely helpful. They were extremely polite and courteous. One of the salesmen even helped me pair up the Bluetooth, and went over the navagation extremely helpful. They were extremely polite and courteous. One of the salesmen even helped me pair up the Bluetooth, and went over the navagation system in my Highlander. As far as my service visits, they have provided me with great service and have taken care of all problems to my satisfaction. More

This was my first experience with a non-Detroit auto dealer. While there were some significant differences in pricing and negotiating Ms. Peters was very helpful and knowledgeable, and I was ultimatel dealer. While there were some significant differences in pricing and negotiating Ms. Peters was very helpful and knowledgeable, and I was ultimately very pleased with my purchase of a Toyota Prius. She was also very helpful with introducing me to the dealership's service department and procedures. I was completely satisfied, and have already sent good friends to Ms. Peters to purchase their new cars. More