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Premier Toyota of Amherst
Amherst, OH
1,378 Reviews
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April 15, 2009
The dealership experience started off positive through initial contact through the website. When I was told of the one vehicle of interest was still in stock, and with the internet pricing, I decided to initial contact through the website. When I was told of the one vehicle of interest was still in stock, and with the internet pricing, I decided to make the 45 minute drive out there to check out the vehicle. Once I test drove the vehicle, I decided that I wanted to talk numbers. When I wanted to speak with the salesperson that I was dealing with on the internet was not there, they gave me someone else who was not as friendly. When it came time to discuss the bottom line, they told me that the quote I was given on the internet was wrong, and that it was a mistake in their posting. After arguing, they would not move, but I should have figured as much to gain traffic into the dealership. After an hour of so of the "back and forth" game, we came up with the terms and conditions that were agreeable. One of the things that were supposed to be thrown into the deal was the installation of fog lights, for a set price added onto the cost of the vehicle, that was to be installed at a later time. When I set this appointment up after a month of waiting for them to get the part in, taking a day off work to do such, I was given the "run-around". I set the appointment to be at the first available time slot in the morning. I ended up waiting 3 hours in the lobby. This would have not been a problem if they were doing the work on the car, but there was an issue. They informed me after this wait, that my car could not have fog lights installed. The told me that it was a mistake, and they would have to issue me a refund. So, following their suggestions, I called a week later to give my information for the refund. I called again a week after that, and after that. After waiting a month and a half for a refund for the work that I was going supposed to receive was negated, it took four calls, twice a week, to straighten out the details and to have the check issued. So I started to go to the Toyota dealership that was located a bit more conveniently to my house. When getting routine service done, I asked if it were possible (out of curiosity) to have fog lights installed. I explained my previous experience and they said that it was possible, it takes a bit of time, but can be added to the vehicle (and they were charging less). In hind sight, I was sorely disappointed with the experience, the communication, and the lack of care of what happened to my purchase. It was a shame too because after I picked up my car, three friends purchased Toyota vehicles, but not here because of my experience. More
by omendt
Employees Worked With
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April 15, 2009
Dear Mr Rob, I wish to take the opportunity to provide feedback on my recent experience of the Purchase of a Toyota Yaris 2009. I have to say that I was very impressed with the service, friendliness, feedback on my recent experience of the Purchase of a Toyota Yaris 2009. I have to say that I was very impressed with the service, friendliness, professionalism and courtesy and consideration provided to me in the overall purchase process. With amazing service and follow up, when the time comes, I will certainly approach Premier Toyota Scion for my next vehicle. I am very pleased with the car. Thanks Naveen Mareboina More
by NaveenMareboina
Employees Worked With
Robert Kubic, Rob Kubic
April 15, 2009
Salesperson was very friendly, quite patient as we ordered a car in a color which evidently was difficult to get in this area. However, we did get it. She offered several other choices (none at any sa ordered a car in a color which evidently was difficult to get in this area. However, we did get it. She offered several other choices (none at any saving) in the meantime. We would recommend this salesperson and this dealership in future. More
by weissr
Employees Worked With
Nanette Peters
April 15, 2009
My experiences at Premier Toyota Scion have been nothing short of stellar. In 2006 my son and I both purchased new Toyota's. I chose a Corolla, before gas went to almost $4 a gallon, and my son bought a Cam short of stellar. In 2006 my son and I both purchased new Toyota's. I chose a Corolla, before gas went to almost $4 a gallon, and my son bought a Camry. We are both pleased to be Toyota owners and Guests of Premier Toyota Scion, Amherst Ohio. Each visit to the store for service, a free car wash or to kick tires and dream about the next Premier Toyota is like a family reunion. I like to fact that the Premier Family also supports the local community and desires to give back. Way to go Premier Team!! First time Toyota owner. Walter Ventrice Avon Lake, Ohio More
by alamo2002
Employees Worked With
All staff are World Class Guest Service CHAMPIONS!
April 15, 2009
I had a great experience at Premier Toyota. I was purchasing my first car so I was new to the whole experience. Everyone there was very friendly and very accomodating. Brian worked with me and we wer purchasing my first car so I was new to the whole experience. Everyone there was very friendly and very accomodating. Brian worked with me and we were able to come up with the perfect car that fit my budget and it was the color I wanted and everything. My only criticism is on that particular day they were short staffed in the adminstrative department. We had to wait over an hour to get in to see someone to finalize the paperwork and make my first payment. I realize this wasn't Brian's fault but it did make the experience a little more frustrating beause it took up a lot of our day. That being said I have nothing but praise for Brian and all the employees at Premier everone was wonderful to us and the atmosphere is very welcoming. Thanks again! More
by Karheart
Employees Worked With
Brian Romell
April 15, 2009
After shopping around for a new car at many dealers and leaving them frustrated and not satisfied , my husband and I were so happy we came into premiere. The service we recieved was wonderful.Our salesman leaving them frustrated and not satisfied , my husband and I were so happy we came into premiere. The service we recieved was wonderful.Our salesman mr.Vandersommen was kind & friendly . He was very patient with us while we decided. My son is thrilled with his yaris . when we purchase a new car again, we will come back to premiere because of the service we recieved and will ask for Gregory Vandersommen to help us. More
by lunneyannie1
Employees Worked With
Gregory Vandersommen
April 15, 2009
We purchased a gently used 2007 Toyota Sienna fall of 07 and have been very pleased with both the purchase and the service. Our purchase went very smoothly and quickly. We have returned for our routine se and have been very pleased with both the purchase and the service. Our purchase went very smoothly and quickly. We have returned for our routine service appointments several times this past year and a half and each visit was handled very well. Premier Toyota has a comfortable area for those of us who wait for our vehicles with sofas, soft chairs and even a fireplace. The television is on but not so loud to bother my reading. I was even asked by an employee if I wanted a different channel. My car was serviced and results discussed with me. We buy Toyotas because of the quality and this van has not disappointed. We will continue to use Premier even though there is another dealer closer to us mainly because of the friendliness and quality of service we have received. More
by Cordia
Employees Worked With
Gerald Coghlan and service personell
January 23, 2009
Found the vehicle I wanted to purchase, agreed upon an acceptable price, made down payment, and was told 4 days later that Premier Toyota had no obligation to fulfill the agreement. They couldn't obtain acceptable price, made down payment, and was told 4 days later that Premier Toyota had no obligation to fulfill the agreement. They couldn't obtain the vehicle from another dealer so I was out of luck. I was, however, welcome to come back to the dealership (40 miles away) and discuss a new, higher price on a different vehicle. At best, these people are morally bankrupt. I have not shopped for a new vehicle in 11 years and have now been reminded of one of the reasons for the span of time: lying sales departments who use carefully crafted legalese to help them sleep at night. My salesman - Bob Malee - seemed like a decent guy. He checked to see that the car we wanted was available before we put money down. It was and we set the process in motion to have the car delivered to Premier in a few days. Four days later, Doug Masterson called me to say that, in fact, there was no deal and they were not obligated to me in any way. This dealer quite effectively made me feel embarrassed, disappointed, and furious in one fell swoop. I'm pretty certain that the dealership's owner, Mr. Bob Fisher, has never felt these things when attending to the process of purchasing a new vehicle. He clearly has no concept of what a time consuming and financially difficult process it is for the average customer. If he did, I'm pretty sure he would feel badly about a "deal gone bad" like ours and do what it takes to make it right. More
by mannishboy
Employees Worked With
Bob Malee, Doug Masterson
