Premier Toyota of Amherst

Disappointment Extrordinaire Bret is a courteous young man with good potential once he gets his priorities in place. I'm a Retired, ex-military man with invalid wife and fixed in Bret is a courteous young man with good potential once he gets his priorities in place. I'm a Retired, ex-military man with invalid wife and fixed income. Only bought 3 new cars (bad investment) in home town, when the economy was bad, to help community. Was shopping to find something economical, within my budget, as the last vehicle I would ever purchase. Can't be away from the wife too long and my comparative shopping turned into a spending fiasco that was far beyond my budget and received considerably less than was offered elsewhere. In a senior moment I accepted the worst deal in my lifetime. Only wish the people we deal with were focused on customer satisfaction. More

Great service Quick and easy service .It was very easy to service my Tacoma and they even washed it for me.It took less than an hour which was nice. Quick and easy service .It was very easy to service my Tacoma and they even washed it for me.It took less than an hour which was nice. More

AWESOME! :) I had a GREAT experience with Brett & Premier Toyota! I saw the vehicle I was interested in online, I was contacted by Brett the next day to schedule I had a GREAT experience with Brett & Premier Toyota! I saw the vehicle I was interested in online, I was contacted by Brett the next day to schedule a test drive, When I met Brett he was professional & courteous, I ended up buying a used Sienna from Premier. To be honest I went there to eliminate the Sienna as I thought I was going to end up with a Honda. But when I test drove the Sienna I was so impressed with it and I fell in Love with it! It has been a month and I am so happy with my purchase, I would def recommend Brett & Premier Toyota to my friends and family! More

Great experience! Walked in needing a car, they had a large inventory and I got exactly what I was looking for. They were able to meet my monthly payment criteria. Gr Walked in needing a car, they had a large inventory and I got exactly what I was looking for. They were able to meet my monthly payment criteria. Great service, everyone was great! More

The best buying experience ! Brett is great! This buying experience was by far the easiest, most painless buying process I have ever been through. He is so easy to talk to and gen Brett is great! This buying experience was by far the easiest, most painless buying process I have ever been through. He is so easy to talk to and genuinely cares about your wants and needs, not just a sale! Thanks so much Brett, I won't go to anyone else when it's time to upgrade! More

My recent experience buying a used Camry at Premier Toyota My wife and I are retired educators and tightly budgeted unfortunately. Recently we received a call from Bretta Kopa - Premier salesman. He persuad My wife and I are retired educators and tightly budgeted unfortunately. Recently we received a call from Bretta Kopa - Premier salesman. He persuaded us that it might be possible for us to trade a car we still owed money on and still stay within our financial monthly contraints. Brent is a very nice handsome courteous and willing to understand your situation and try to work to make a deal happen to the satisfaction both parties involved. That he did and he was a pleasure to work with from start to finish; he seemed very genuine in wanting us to be very pleased all the way around. We could quite come to the dollar figure we had in mind but when we saw/drove this well made used Camry and after the financial manager made a concession, we decided to make the deal Brad was there to see us off with us smiling and happy. He's a great person to work with if you're buying a car from Premier. The only reason I did not give Premier (the dealership) is a bad experience we had when I accompanied my son to consider buying a used scion they were offering. It had some strange sounds indicating braking trouble (in need of work there) & the then saleslady answered it had been thoroughly checked out and only did that because it had been setting there. I did not believe her answer was accurate or the truth. It's like you often hear of dealerships: some sales persons will tell you anything to make a fast sale. NOW I do not feel that way as Brett was informative, genuine, and outgoing to serve his customers and see that they had complete satisfaction. Great new young salesperson in Brett Kopa; hold on to that one! More

Such a simple car-buying experience! We worked with Chris Heilman, and he was very knowledgeable and professional. He genuinely believed in the superior quality of Toyota vehicles, and h We worked with Chris Heilman, and he was very knowledgeable and professional. He genuinely believed in the superior quality of Toyota vehicles, and he thoroughly explained the vehicle's features, all of our options, and listened to our needs, and he really delivered. This dealership has a large inventory, and we found the exact vehicle we wanted on the website with a very fair discounted price next to the vehicle info and VIN. We agreed on the sale price shown on the website. We also had a trade-in and we were offered a very fair price on the trade-in. All of the paperwork went very smoothly. Definitely the easiest car-buying experience we have ever had. Highly recommend, thanks Chris! More

trustworthy, excellent customer service Premier Toyota service department has always taken the time to educate me on how to maintain my car and are always so good about working with my sched Premier Toyota service department has always taken the time to educate me on how to maintain my car and are always so good about working with my schedule when I need to bring the car in for servicing. I especially appreciate their efforts to work with me when the car needs to be there for longer than I planned. Arrangements are made for a rental car or even a ride so that my day can continue with minimal disruption More

Friendly and Quick I took my Toyota Tacoma to Premier Toyota for a recall. I was helped immediately upon arrival and Sean Bradish explained what they would do and how l I took my Toyota Tacoma to Premier Toyota for a recall. I was helped immediately upon arrival and Sean Bradish explained what they would do and how long it would take. More

Routine maintenance Close, prompt attention; clear explanation of extra services needed; work done promptly. Shane White adjusted the price of service on wiper blades--a Close, prompt attention; clear explanation of extra services needed; work done promptly. Shane White adjusted the price of service on wiper blades--a minor expense--when he went over the bill, and I appreciated that attention to detail. More