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Premier Toyota of Amherst

Amherst, OH

4.9
1,374 Reviews

47190 Cooper Foster Park Road

Amherst, OH

44001

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Showing 1,374 reviews

April 25, 2017

Horrible Service Separtment Horrible service department!! incompetent, Unable to diagnose issues, makes excuses, charges fees for NO work done. I would NOT use again and warn More

by mwall1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
General Manager Was not helpful and was not respectful of my time.
May 01, 2017 -

mwall1234 responded

You are not getting the points, there are two issues: First issue......First issue is a bad mirror and sensor in the mirror. You diagnosed the vehicle twice and you blamed the sensor issue on the bumper. You charged me $250 per diagnostics and didn't fix a thing again passing the blame. Also letting me leave using a screw driver to disengage the shiftier so I could even drive. That's professional service? I had to take the vehicle (a 2016 Tundra Platinum) to a third party (another $200) have them diagnosis the vehicle and come back to you a third time with there report for you to finally agree the mirror was the issue. After that incompetence I do not want you touching my vehicle. I would like my $500 returned and if not plan to file this in small claims. The second issue is the safety air bag light, which I brought up on many visits and was always ignored. Once you had a escape goat to pass blame on it then became an issue that you want to charge for.

May 04, 2017 -

Premier Toyota of Amherst responded

We're so sorry you feel that way, however we did diagnose your vehicle which takes a significant amount of time for the technician, therefore we charge a diagnostic fee. We recommended work to be performed, but you denied that work. We are very confident in the expertise of our technicians, so if you truly believe we misdiagnosed your vehicle, we recommend seeking a second opinion at another Toyota Dealer. We wish you the best of luck with your vehicle and are happy to help if you'd like to have the recommended repairs completed.

April 25, 2017

Knowledge and professional sales staff. I just purchased a new hybrid vehicle at this dealership. The sales staff was very professional and knowledgeable. I had many questions since it wa More

by Marcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Turner
Apr 27, 2017 -

Premier Toyota of Amherst responded

Congrats on your first hybrid! You're going to love it.

May 02, 2017 -

Premier Toyota of Amherst responded

We hope you enjoy your new hybrid and all the savings on gas! We look forward to seeing you in Service as well.

April 25, 2017

Easy breezy Just for just a jeep commander from Premier Toyota. I worked with Tariq, and the process was quick and easy. Tariq was very attentive, and ALWAYS a More

by LWalter25
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tariq Muqeet, Katherine Pruitt
Apr 27, 2017 -

Premier Toyota of Amherst responded

Tariq is great to work with, extremely thorough! We're so glad you chose Premier Toyota, especially considering you live so far away. Thanks for the review!

April 24, 2017

Excellent I have given this rating because my experience at Toyota and also with my sales person was excellent very friendly and knowledgeable I would recommend More

by Aceezy191
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rino Siguencia
Apr 27, 2017 -

Premier Toyota of Amherst responded

Thank you for the recommendation and the review!

April 21, 2017

Courteous professional service Our car was ready on time and delivered as promised with a new set of wheels and Sirius radio. Can't say enough about the great service we received. More

by toylvr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patty Wagner, Shane White
Apr 24, 2017 -

Premier Toyota of Amherst responded

Satellite radio is the best! We're so glad you had a good visit.

April 19, 2017

Great service My wife took the car in for service. She was extremely pleased in the way she was treated, and also in the way other customers were treated as well. V More

by Alake Boy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patty Wagner
Apr 20, 2017 -

Premier Toyota of Amherst responded

Yay! We're so glad she was satisfied with her visit!

April 17, 2017

No pressure and hassle free! We felt very comfortable working with the team at Premier. They listened to us and answered all our questions. Everyone we dealt with was very profes More

by Car guy 123
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Konopka, Miguel Rojas
Apr 18, 2017 -

Premier Toyota of Amherst responded

Awesome, thanks for the review!

April 17, 2017

I had an excellent experience dealing with Tariq Working with Tariq was easy and pleasurable. Tariq worked with me past business hours to make my buying experience easy and efficient. He went above More

by Hawk Pilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tariq Muqeet
Apr 18, 2017 -

Premier Toyota of Amherst responded

We agree, Tariq is amazing!

April 17, 2017

Looking for a "Car"elationship! Brett went above and beyond the call of duty. He sold me a 2013 Certified Chevy Impala in August 2016. Due to unfortunate circumstances it was totalle More

by TrinaKimble
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Kopa
Apr 18, 2017 -

Premier Toyota of Amherst responded

There's nothing wrong with knowing what you want, and we're so glad that Brett was able to deliver for you. Congrats on your new car 2.0!

April 17, 2017

Great Service, Great Car I came in just a nervous college senior needing a car after graduation. I got great assistance and advice and service, and now I feel confident in dri More

by m3n0tt1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Turner, Rick Bonica
Apr 18, 2017 -

Premier Toyota of Amherst responded

The Toyota iA is such a great choice for a college senior, congrats!

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