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Premier Volvo Cars Overland Park
Overland Park, KS
251 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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251 Reviews of Premier Volvo Cars Overland Park
June 09, 2017
It had been a while. Premier Volvo did a great job. Thanks to my Service Advisor Richard. Thanks for the hole staff for the hard work. Also thanks for working with me t Premier Volvo did a great job. Thanks to my Service Advisor Richard. Thanks for the hole staff for the hard work. Also thanks for working with me to get my car back in a timely fashion. More
by TWBat
Employees Worked With
Richard Kinney
Helpful December 27, 2016
Extra Mile Recently my car experienced engine trouble on the interstate while heading to an out of town funeral right before Christmas. I consulted this dealers Recently my car experienced engine trouble on the interstate while heading to an out of town funeral right before Christmas. I consulted this dealership while stranded and since everyone in service was busy at the time I called, I spoke with one of the salesmen. Regretfully I don't recall his name but he instructed me on what to do, and was very helpful. After calling roadside assistance and securing a tow, I finally got the car towed to the dealership about 4 hours later. I had to be at a funeral 4 hours away by the next day and needed transportation. Since the car was not involved in an accident, my insurance would not cover a car rental and at the time I called Volvo, they had no loaner cars available. Meanwhile the major rental company I called would not have anything until 5:00 pm. Mike Stone, Service Manager who I just really met as a result of this experience, called me back and told me he believed he could find me something by the time my car was towed in. He was very empathetic to my predicament and was able to provide transportation which was a relief and saved me more time and money. You could tell from our conversation he genuinely felt badly for my situation. Ryland Foster also helped me and was as polite as he could be in my stressed out state. Nick Dollar had been my advisor much of my 7 years as a service customer and always did his best for me. Jeanette has always been attentive, and John K. ( I believe ) the service technician and I have had a funny and good relationship. Everyone really came to my rescue that day and I consider all of the employees there my friends. Larry C More
by Larry of Leawood
Employees Worked With
Nick Dollar, Jeanette McKenna, Mike Stone, Ryland Foster
November 29, 2016
Good experience! We had a very good experience at Volvo of Overland Park looking at, and ultimately buying a new Volvo. Ron worked with us providing information in a l We had a very good experience at Volvo of Overland Park looking at, and ultimately buying a new Volvo. Ron worked with us providing information in a low-key, sincere and pleasant manner- no pressure, which was nice. Ron and Sean did everything they could to make us happy; even agreeing to fix without charge a ding in the windshield that occurred in the first 24 hours we owned the vehicle. Everyone in the dealership was friendly and welcoming. More
by Bellablu
Employees Worked With
Ron Geraci, Nick Dollar, Sean O'Leary
November 11, 2016
They Don't Care I bought my 2004 C-70 Volvo convertible back in June, it was used with only 117,000 miles and seemed to be in excellent condition mechanically and aes I bought my 2004 C-70 Volvo convertible back in June, it was used with only 117,000 miles and seemed to be in excellent condition mechanically and aesthetically. I ended up bringing it to this dealership the first time a month later when my car started acting up, something was wrong with the acceleration and all of my service lights in the car kept flashing on and off. They seemed nice at first and got my car in quickly to check it out, some electrical cable in my car was almost worn apart and they had to order the cable and said my car would be fixed a week later on Thursday. We called to make sure they got the part and said it would still be fixed at that time. We called back Thursday to make sure it was done and they said it was a bit more difficult to replace than they thought so it wouldn't be until the next day, and I wasn't too irritated. The next day I called several times and left voicemails and did not get a hold of anyone until later in the afternoon that day when my car was FINALLY ready. Well my car started having problems again this past week, my engine was shaking when I started the car and couldn't even back it out of the driveway because my RPMs bottomed out at 1,500. They got my car yesterday morning and told us that a computer in my car had to be replaced, it's a VERY expensive part that they had in stock, and said last night AND this morning that my car would be ready to pick up by noon today. We decided to call and make for sure the car was ready before we drove out there because we live outside Lee's Summit, and we called at 11:20 and left a voicemail. They called back shortly after and said that they were having bro lets installing the new part into the older car because they did not have some diagram.. And that the car probably won't be finished until tomorrow. This was supposedly a very easy and quick fix that is now taking an extra day because someone does not know what they are doing, and on top of that they should have known this hours prior to when they TWICE told us the car would be ready and informed us... Thank goodness we did not drive out there. Anyway, they don't care, they aren't informative or quick to service, everything just seems to be a pain for them.. I would not ever recommend this dealership to anyone. More
by KatelynWilkinson4
Employees Worked With
Joe Hill
October 28, 2016
Excellent Experience! Today was the first time I had to take my 2016 Volvo S80 in for maintenance. Joe was very friendly and helpful. He commented on how clean my car was. Today was the first time I had to take my 2016 Volvo S80 in for maintenance. Joe was very friendly and helpful. He commented on how clean my car was. I told him my car is always clean and polished when I bring it for service so everyone knows how picky I am. They didn't let me down. They took excellent care of my car. Thank you! More
by DonW
Employees Worked With
Joe Hill
October 24, 2016
Great customer service! The sales team was very easy to work with and extremely knowledgeable about the car. They were patient in letting my husband and I drive several diff The sales team was very easy to work with and extremely knowledgeable about the car. They were patient in letting my husband and I drive several different models of the XC90 to ensure we got the one that fit our wants/needs best. Someone was always available to answer questions and provide an update. More
by Cristina
Employees Worked With
Jeffery Ridenour, Sean O'Leary
October 03, 2016
Joe hill and Volvo Joe was just fantastic help me so much the only problem I see is that the dealership has so much going on and maybe not enough people ? But nonethele Joe was just fantastic help me so much the only problem I see is that the dealership has so much going on and maybe not enough people ? But nonetheless Joe was just utterly fantastic helped me with so much regarding my car he's number one in my book More
by East coast girl Debbie k
Employees Worked With
Joe Hill
September 17, 2016
They fixed things for me after problems. Had some problems with a Volvo, but Sean made things right with a very good trade for a car I really wanted. Sean O'Leary was great. Had some problems with a Volvo, but Sean made things right with a very good trade for a car I really wanted. Sean O'Leary was great. More
by William12
Employees Worked With
Sean O'Leary
August 27, 2016
Wife's 2015 Volvo XC 60 Brought my wife's 15 XC 60 in for some service work. Was met by Joe and instantly felt comfortable. He was very knowledgeable and to the point. I was Brought my wife's 15 XC 60 in for some service work. Was met by Joe and instantly felt comfortable. He was very knowledgeable and to the point. I was provided a loaner and he kept me in the loop throughout the service process. Would highly recommend this service dept!! More
by masters1
Employees Worked With
Joe Hill
August 24, 2016
Very friendly dealership; left with what I wanted I wasn't sure what to expect walking into a higher end dealership, when I was going in for a used Yukon. However, everyone was very friendly, helpfu I wasn't sure what to expect walking into a higher end dealership, when I was going in for a used Yukon. However, everyone was very friendly, helpful, and not super high pressure. They were able to get me exactly what I wanted. More
by debriezek23
Employees Worked With
Craig and Chris in sales as well; Angela via email, Jeremy Sweatman
