Prescott Honda

Our salesman, Jacob Hiler, was wonderful. We told him what we wanted and he delivered!! Jacob was extremely helpful with explaining the new features of the Odyssey. We told him what we wanted and he delivered!! Jacob was extremely helpful with explaining the new features of the Odyssey. More

Fast response, comfortable waiting area. Only one service advisor on duty but he handled everything professionally and responded as fast as he was able. My actual service went quicker than I Only one service advisor on duty but he handled everything professionally and responded as fast as he was able. My actual service went quicker than I thought it would. Very happy customer! Thank you More

Very happy with the service and the professional service we received in obtaining the color I wanted we received in obtaining the color I wanted More

Very nice staff. Good diagnosis and feedback on car maintenance and recommendations. Garrett Warren is a very good Maintenance Coordinator. He filled me in on the car Good diagnosis and feedback on car maintenance and recommendations. Garrett Warren is a very good Maintenance Coordinator. He filled me in on the car needs and recent minor recall I was unaware of. So, we are getting that taken care of as well. More

I will not lie, I tend to avoid dealers for service. The typical experience: they do a bunch of stuff without explaining why it's needed and then you get a bill and pay - again with no opportunity for The typical experience: they do a bunch of stuff without explaining why it's needed and then you get a bill and pay - again with no opportunity for an explanation of what was done. At Prescott Honda I got a detailed explanation from an advisor up front, a debrief after, and a free car wash. I don't live in AZ but have relatives here and I will be back! More

The service department staff were truly thoughtful and helped me with a time constraint. I enjoyed the entire experience. Thank you. helped me with a time constraint. I enjoyed the entire experience. Thank you. More

I brought my son’s Honda Civic to Prescott Honda for service on a Honda Certified Pre-Owned vehicle purchased just three months earlier. Two issues were flagged: an auto idle/warning light that appeared service on a Honda Certified Pre-Owned vehicle purchased just three months earlier. Two issues were flagged: an auto idle/warning light that appeared after a battery disconnect, and a creaking/clunking noise noticed while reversing and turning the steering wheel. The service advisor attempted to attribute both issues to a recent aftermarket amp installation, despite the install being non-intrusive with no wire splicing involved, and quoted separate diagnostic fees of roughly $280 each. The idle light issue is a well-documented Honda condition that occurs after any battery disconnect and is typically resolved with a simple reset procedure taking only a couple of minutes — it has nothing to do with an amplifier installation. The creaking and clunking noise while reversing is consistent with a worn CV joint or strut mount, both common wear items and neither related to an audio system install. After I pushed back — noting that neither issue was present at the time of purchase just three months prior — Prescott Honda agreed to waive the diagnostic fee for the creaking/clunking noise. However, the fact that both issues were initially blamed on an unrelated aftermarket install, rather than being evaluated against the vehicle’s CPO warranty coverage, is concerning. It suggests a pattern of shifting blame onto customer modifications to avoid honoring warranty repairs and to generate unnecessary diagnostic fees. I would encourage other customers, especially those with CPO vehicles, to push back on diagnoses that conveniently point away from warranty-covered components, and to request a clear written explanation of why an issue is attributed to aftermarket work before agreeing to pay for diagnostics. More

Very smooth. Great service. Hats off to the Service manager and her team. They do great work and are extremely professional Great service. Hats off to the Service manager and her team. They do great work and are extremely professional More

First time in with my Honda since moving to Prescott. Tony was great, explained everything and did not take advantage of me and my car. Got the 30K work done and 2 new tires. George the shuttle drive Tony was great, explained everything and did not take advantage of me and my car. Got the 30K work done and 2 new tires. George the shuttle driver was very pleasant as well! Glad to know going back will be seamless. More

Sorry but I won’t be doing business with your Honda. Your service department is xxxx. He lied to me and told me that tires go bad at 18k miles when they have a 60k mile warranty. Doesn’t even consider h Your service department is xxxx. He lied to me and told me that tires go bad at 18k miles when they have a 60k mile warranty. Doesn’t even consider helping. Used a 7 dollar tire checker and pumped it after he checked the tires to make it seem like it was more. I made him do it again and it was at a 4. Needed to be changed after 18k miles. I spent 700 on tires on a leased vehicle with 18k miles. Prescott Honda used to be about people. They lie. Go to Phoenix you’ll get a better deal. More