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Prestige Auto Mall
Cuyahoga Falls, OH
459 Reviews
We are proud to be your family owned quality used car dealership since 2008. Since we first opened our doors our No.1 priority has been to offer a world-class customer service. At Prestige Auto Mall we keep things simple. Our shopping process is straightforward and we maintain an easy, no-hassle experience. Everything we do is set up for maximum efficiency. From the showroom to the financing paperwork, we keep things fast, efficient and stress-free.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 459 reviews
May 11, 2020
Traveled about 4 hours to Prestige Auto Mall to specifically work with John Hang, he was absolutely amazing! He insured all my documentation was completed before my arrival, communicated every sing specifically work with John Hang, he was absolutely amazing! He insured all my documentation was completed before my arrival, communicated every single detail very clearly and addressed all my concerns. After test driving the interested vehicle, I was very satisfied, the vehicle was exactly as the listing and I do have a peace of mind by protecting my purchase with an extended warranty. My only concerned was the vehicle was not thoroughly detailed.. , John insured that it went back through a thorough detailing process before leaving. I highly recommend. More
by Ewesl1234
Employees Worked With
John Hang
April 18, 2020
April 17,2020Purchased a 2017 Mercedes Benz GLC300. John April 17,2020 Purchased a 2017 Mercedes Benz GLC300. John Hang was our salesman and was very knowledgeable, professional and helpful in getting us on April 17,2020 Purchased a 2017 Mercedes Benz GLC300. John Hang was our salesman and was very knowledgeable, professional and helpful in getting us on our way. I would recommend John and the staff of Prestige Auto Mall for a positive buying experience. Glenn and Donna More
by Glenn
Employees Worked With
John Hang, Mark Chase
March 12, 2020
Incompetence. Drove 6 hours for a M3 that’s not even prepped for showing. Spoke to Jamar over the phone confirmed everything was good to go with the car as I am driving far away. When I arrived I spoke prepped for showing. Spoke to Jamar over the phone confirmed everything was good to go with the car as I am driving far away. When I arrived I spoke to Kevin who informed me the Car was taken apart in the service department, and the whole dash was taken out because they found out the a/c was not working yesterday. So I drive so far I had to take the car for a test drive see if I liked it I wanted the car after the test drive. I was informed I can drive it and they send me the correct part. They send me the wrong part two times. I spoke with jamar about this matter they finally send me the right part it’s been over a month. They are missing the trim piece that goes over the A/C part so I said for them to send me it. I was told by UPS the package was being sent back to them because supposedly it was damaged. Told jamar this and apparently to Jamar “it’s not his job to call them.” Alright fair enough I took the car without them fixing the issue and they will not fix an issue after selling the car because I am not of there concern anymore. Terrible management considering they won’t pay 15 dollars to ship, shows how much they value customers who not only bought from them, but have an issue since the car was given without the a/c unit in the first place. More
by jweinstein
Employees Worked With
John Range, Kevin Carroll, Jamar Johnson
February 16, 2020
John worked with me on an issue after I bought my truck and he resolved it completely, just as he had promised. Very professional and great to work with. and he resolved it completely, just as he had promised. Very professional and great to work with. More
by Dwmoler
Employees Worked With
John Hang, Mark Chase
January 20, 2020
And absolutely professional salesperson, with a desire to help you achieve your goal and best of all, communicative. Did everything online over the phone and literally within an hour and a half I was approve help you achieve your goal and best of all, communicative. Did everything online over the phone and literally within an hour and a half I was approved even with challenging credit but still got my dream car. More
by BIG BANK FRANK
Employees Worked With
John Range, John Hang
January 13, 2020
Great Dealer Experience! - 2015 Ram 1500 I've had my fair share of vehicle purchases in my relative short time of being able to do so. The purchase of my truck with Prestige and John has bee I've had my fair share of vehicle purchases in my relative short time of being able to do so. The purchase of my truck with Prestige and John has been the best experience I've had with vehicle buys! From what I saw, Prestige has good quality vehicles and fair prices. The dealership itself is also well kept. John answered my emails in a reasonable time frame, even when I wasn't initially interested in it and was just looking for info. John was courteous and professional the couple times I did visit and took the time to show me the vehicle. When I decided to purchase it, I outlined a fair budget to them and they were able to work with me to meet it; they also worked to meet my financing goals too. If they have have the right vehicle for my next purchase, I would be very willing to work with them again. Thank you! More
by SpitterGuy
Employees Worked With
John Hang, Mark Chase
November 11, 2019
New car purchase (BMW 650i xDrive Gran Coupe) John made this experience and made it come together. Challenging situation but he handled it like a pro. Great communicator, solution oriented, went John made this experience and made it come together. Challenging situation but he handled it like a pro. Great communicator, solution oriented, went above and beyond - even exchanging communication with me on a day off. Great service is hard to find and John exemplifies excellence in customer service. Thank you! More
by Brett Stone
Employees Worked With
John Hang
November 08, 2019
2011 Chevy Equinox John and the dealership did a good job of working with us on our car and fixing any issues we had, they helped make the purchase a good experience John and the dealership did a good job of working with us on our car and fixing any issues we had, they helped make the purchase a good experience More
by Pdunn75
Employees Worked With
John Hang
October 31, 2019
AWFUL -- SERIOUSLY SO BAD. IF I COULD GIVE ZERO STARS, I WOULD. I purchased a 2012 Volkswagon Touareg in July 2019. We had an "I-O-U" worked into the deal that Prestige would co IF I COULD GIVE ZERO STARS, I WOULD. I purchased a 2012 Volkswagon Touareg in July 2019. We had an "I-O-U" worked into the deal that Prestige would complete various maintenance on the vehicle as part of the deal which included new brakes, tires, fog light, and an oil change. Two months go by, I heard nothing from Prestige about when this work would be getting done. My husband finally called in September to inquire. After a lot of dodged phone calls and back and forth between the "service" and sales department, it came out that Prestige FORGOT about the IOU and never bought tires or put us on the schedule for service. Our sales rep, Kevin Carroll (the worst human) TEXTED me, not my husband who had called, to tell me the bad news. He didn’t even have the decency to make a phone call. When I called him, he was on his way home from work and took that opportunity to be a complete and total JERK to me because he knew his higher-ups weren’t listening. I guess he forgets where is commission comes from. When I called him out on it, and told him he was being unprofessional, it only got worse. Many phone calls to upper-management later, he still has a job (unbelievable). But don't worry, they so GRACIOUSLY threw in a free car detail (WOW) to make up for it. We finally got the service scheduled. We live about 25 minutes away and were completely inconvenienced and had to drive up there on a Thursday during rush hour to drop it off and then back up on Friday during rush hour to pick it back up. We pick up the car, all four rims are scratched. Thankfully, we had taken pictures before to prove that it was their “service” dept that scratched the rims. The interior of the car was in the same state as it was when we dropped it off, it had not been detailed at all and the new brakes that they put on were worse than the ones they took off (because they chose to not replace the rotors). John, the manager who is the only one there with half (maybe) of a brain, promises to fix it for us. This resulted in my husband having to take time off of work AGAIN to drive it back up there a week later to have the rims refinished. They acted like they were doing us a favor by giving us a loaner car to drive for the day and we picked the vehicle up later that day. But wait! We’re not done! A couple days after we get the car back, we noticed it was leaking oil. My husband got under the car and realized they didn’t replace the crush washer and something else which was causing the oil to leak. This “service” dept can’t even complete a standard oil change the correct way! We called John to tell him and he was of course apologetic, but apologies at this point just don’t cut it. Oh and just to really put the cherry on top, the fog light they “fixed” is out again. So that’ll be another project for my husband to fix. It’s literally ridiculous. This dealership is a joke and I wouldn’t send my worst enemy there to purchase a car. They promised work that they couldn’t complete just to get the sale. They took advantage of us as buyers and didn’t compensate us AT ALL when things went downhill. It would have been a different story if they would have just fixed what they needed to the correct way but they literally screwed up every single thing they were supposed to fix. So in conclusion, if you enjoy extremely poor customer service and crappy service work, please by all means GO TO PRESTIGE AUTO MALL! If you don’t, like me, please go ANYWHERE ELSE!!!! More
by Paige Ison
Employees Worked With
John Range, Kevin Carroll, Boone Adams
October 31, 2019
serving unprofessional customers. I had an appointment to see the car, when I got there I didn't have the car I wanted without a satisfactory explanation to see the car, when I got there I didn't have the car I wanted without a satisfactory explanation More
by tony
Employees Worked With
Kevin Carroll, Dustin Crihfield
