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Prestige Auto Sales
Ocala, FL
183 Reviews
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Showing 183 reviews
January 02, 2024
I have a friend who has bad credit so I decided to co-sign for her so she could get a good use car. We ended up getting a 2009 Toyota RAV4 which was in very good condition. This review is not for the co-sign for her so she could get a good use car. We ended up getting a 2009 Toyota RAV4 which was in very good condition. This review is not for the vehicle but for the dealership - Prestige Auto in Ocala Florida - who sold it to us. The price for the RAV4 was a little higher than we wanted to pay but the salesman told us it included a two year warranty. As it turned out the two year warranty was an additional 2,224.00 dollars. I was supposed to be the co-signer and my friend the buyer. The dealership put me down as the buyer and my friend as the co-signer. They put my friend's address as my address when she has her own home. This was all done so the application would go through but without my consent to do so. The salesman had us sign the paperwork - several pages, but gave them and took them away from us so fast - after we signed them - that we did not have time to read them. That was our fault for not reading them. The print is so small anyway. We did not get any paperwork the day we bought the RAV4, but we were told they would be emailed to both of us. That seamed weird to me but we agreed to it. That night I got an email from the dealership with a link to click and it did not work. So the next day I called the dealership to complain about not getting the paperwork and was told Mike the salesman would call me back. Two hours later and no call. So I called back and told them I was coming to the dealership to pick up the paperwork. In the meantime I read a review on a website where the woman reviewer said that the warranty scam happened to her, so I made sure I went through the paperwork at the dealership while I was there and sure enough I was charged the extra 2,224.00 for the warranty. When I complained to the manager he got rude and said he had enough of me. When I mentioned that my friend the buyer was listed as the co-signer and had my address, he said he would check on it in his office. When I went to go into his office he told me to stay out. Later he told me to come in. I guess my only options are live with it or to sue for damages - 2,224.00 plus lawyer expenses. i have done reviews on several websites about this dealership so people will be wiser if they buy a car from them and plan to do some more. I also contacted the FTC. My reviews end with: So I give Prestige Motors two stars out of five only because the RAV4 seems to be in great shape. Otherwise I would probably give the dealership a big ZERO. More
by Richard
Employees Worked With
MIKE
Helpful September 27, 2022
Heather at prestige auto sales was amazing to work with. I came in looking at a truck and didn't like the fact it was 4x2 and stopped the buying process mid way through. Heather wasn't fazed at all and proc I came in looking at a truck and didn't like the fact it was 4x2 and stopped the buying process mid way through. Heather wasn't fazed at all and proceeded to show me pictures of a truck that just came in and was in the shop getting service done. I loved it, prestige made the numbers work for my bank with no hassle. she pushed to get it done. I was able to take the truck in a few hours. I highly recommend Heather. I will definitely buy my next vehicle at prestige auto sales! More
by mcdonaldmatt1975
Employees Worked With
Heather Marter
September 27, 2022
Just purchased my new car here. Heather was absolutely fantastic!! Very outgoing, fun, and super helpful!! Made my car buying experience enjoyable!! When it came time for the paperw Heather was absolutely fantastic!! Very outgoing, fun, and super helpful!! Made my car buying experience enjoyable!! When it came time for the paperwork she was extremely efficient and had me in my new car and driving in no time at all!! So if you're looking for a new ride definitely worth stopping in here. Ask for Heather she will make sure you get great service!!! More
by mcdonaldmatt1975
Employees Worked With
Chris Spears, Heather Marter
September 27, 2022
Just purchased my new car here. Heather was absolutely fantastic!! Very outgoing, fun, and super helpful!! Made my car buying experience enjoyable!! When it came time for the paperw Heather was absolutely fantastic!! Very outgoing, fun, and super helpful!! Made my car buying experience enjoyable!! When it came time for the paperwork she was extremely efficient and had me in my new car and driving in no time at all!! So if you're looking for a new ride definitely worth stopping in here. Ask for Hearher she will make sure you get great service!!! More
by mcdonaldmatt1975
Employees Worked With
Chris Spears, Heather Marter
September 01, 2022
Very nice business very helpful but charged a total of 14.000 for a vehicle that was listed online for 8.000 and also written on the windshield upon arrival 14.000 for a vehicle that was listed online for 8.000 and also written on the windshield upon arrival More
by cindyreg27
Employees Worked With
Bob Hally
December 15, 2021
I was in a bad spot and needed to get a new (to me) car. I really felt they went out of their way to work with me rather than sell to me. Everyone I worked with was very personable and understanding in an I really felt they went out of their way to work with me rather than sell to me. Everyone I worked with was very personable and understanding in an already difficult situation. It was such a refreshing change of pace to feel like my interests mattered more than their bottom line. No gimmicks, no surprise fees, just a fair deal. Thank you!!! More
by Mike
Employees Worked With
John, Allen
October 26, 2021
Have bought a ridiculous number of always new cars over the years and decided as a last fling I wanted a Mustang. New dealer was a real turn off so decided I'd look for a late model, still in warranty use the years and decided as a last fling I wanted a Mustang. New dealer was a real turn off so decided I'd look for a late model, still in warranty used one. Found several in radius and went on the hunt. These people were closest, but asking too much $$. Car looked and drove well so through salesman Earl Cato I made an out-the-door offer. Manager Dan studied my comparisons and did some computer work, then accepted the deal. It was that simple. No arm wrestling, gun or fist fights, loud yelling or haggling over nickels and dimes. (save that for home when she finds out I've got it hidden in the detached garage.) Anyway, business-like dealing with salesmen Earl and Shaun and Mgr. Dan was as it should be and I recommend them from my experience. More
by Sptfir
Employees Worked With
Earl Cato, Shawn Girton
October 25, 2021
I was sold a car with THREE tire pressure sensors out, a fact that did not show itself until five hours after the vehicle was driven off the lot (because the tires were grossly overinflated to 40 psi?). Ver fact that did not show itself until five hours after the vehicle was driven off the lot (because the tires were grossly overinflated to 40 psi?). Very shameful. More
by BarryT
Employees Worked With
Tom
June 06, 2021
put deposit down on vehicle at the end of the day and call first thing in the morning wanting cancel deal due a change in uncontrol circumstances. The sales guy Tom was belligerent , rude and denied me call first thing in the morning wanting cancel deal due a change in uncontrol circumstances. The sales guy Tom was belligerent , rude and denied me my money back completely he come get the vehicle or they were keeping the $2000.00 deposit which just for over night . I had to call the owner but still didn't get anywhere with him eventually I had to pay them $500.00 for a few minutes of the sales guy time. They rude and not kind people to do business with . Be careful with guys they are out for themselves! Somehow they can sleep with screwing people over. Tom - was the sales guy manager/owner- Chris Spears More
by bstuart63
Employees Worked With
TOM, Chris Spears
December 15, 2020
Today Shawn G. Helped Me Find My Vehicle and I Am So Grateful For Him... He Was Very Nice, Professional and Courteous... I’m Glad That I Was Able To Work With Him! I Would Definitely Recommend Prestige Grateful For Him... He Was Very Nice, Professional and Courteous... I’m Glad That I Was Able To Work With Him! I Would Definitely Recommend Prestige To Anyone Looking For A New Car and Ask For Shawn He’s Awesome... Blessings More
by Kardeidrejackson5
Employees Worked With
Shawn Girton
