May 11, 2020
My name is Alexi Colon I want to tell you about my negative experience with Prestige Auto Cars in Waterbury, Ct.
I bought two cars. A mustang 2017 and a Chrysler Town Country 2014. I was attended by a seller named Dave who seemed spectacular to us the way in which he took care of us and felt his honesty. Instead, the dealer's manager, named Mike Finan, was totally superficial and unsteady in his words from day one.
Mike was excited to have gotten the approval of the two cars that my son and I had requested. But The first mistake Mike made was not to submit to the bank that I had asked for, of which I already had a pre-approval.
He submitted both cars the way he wanted and with very high interests.
Furthermore, due to my ignorance, I realize much later that he uses an unfair tactic and something that I think is illegal, to get both approvals. It wasn't honest, and he didn’t give me a chance to decide if I wanted to do it that way.
And above all, he gave me a vehicle with various defects that he did not want to fix. The water pump, the air conditioner, a motor mount end, and after two weeks there’s a cracking coming out of the front end.
Mike offered me two months warranty, and after one month his mechanic tells me that Mike said he had not given me anything.
I think it was irresponsible to sell a car without doing a full verification.
During all the process, I was extremely patient, giving the opportunity for us to have a happy ending, but in the end, I was completely disappointed.
Through my whole life I have bought 7 used cars in different dealers and it is the first time that I have so many problems.
I hope that many people can see this message so that they think it well before buying a car in this place. Or at least they know everything you have to verify.