Prestige Chrysler Dodge Jeep - Service Center

Kai has been looking after me for over 2 years and his service is faultless! I can always rely on Kai to deliver on my needs

Took jeep to service department for a recall. Dealership called and said it was ready to pick up Saturday evening and we could pick up after hours. When we arrived, a door had been left open and artery had died. They had parked jeep between 2 other cars so we unable to jumpstart with our other vehicle. When I called the manager the next day he argued with me saying we couldn’t prove it. Never use this service department again.

Hello, My name is Jesus Carrillo , I went in for an oil change and came out with a 2019 Ram. I had the privilege to work with Nancy Cano , good person to work with , never felt that she was pressuring me to buy. That same day she helped my cousin buy a 2019 Ram. She also helped another friend drive away with a dodge Durango.

Jason is a top notch professional serviceman He has helped us in several situations and has always worked hard to get us right away with out problems. This dealership is lucky to have him. He is highly committed to his clients. Thanks Jason.

I brought my Jeep in for a tune up and some fluids to be replaced. During the oil change my oil cooler assembly was broken; I drove the Jeep there just fine that morning. I then shockingly received a call where the service guy laughed and said I hate having to make these calls but it’ll be 800$. At no point and time did the manager get on the phone, I had to call back and ask to speak to him. When I did get to talk to the manager, it clearly couldn’t have mattered less. He laugh as he causally told me there was a design flaw and how “lame” it was that Mopar didn’t issue a recall. He also said that anyone who had changed the oil could have broken it, he blamed everyone but who actually broke it. At no point and time was there any blame taken by Prestige, just a nonchalant not really my problem, and bunch of blame passing. The fact of the matter is, it worked when I dropped it off and I was charged 800$ for a part broken while the vehicle was being worked on by them. It also meant that I couldn’t get the work the vehicle was there for done. The part that makes it so much worse is that the oil cooler assembly retails for 247$, it’s cost is 75% labor and they still didn’t step up to fix what they broke.

Professional and speedy service. This is the only place I trust to work on my car. They do not push unnecessary repairs and thoroughly explain what is needed and why.

I'm satisfied with the service, but I have to withhold one star because of so-so communication. We dropped it off on Friday morning, told we would hear by noon. Nothing by 1pm so left message. Called again at 2pm, Mike said he needed to talk to tech and would get back. Nothing so I called again at 4pm, and Mike said they needed to finish the next (business) day on Monday. We picked up the truck, dropped off again Monday morning. They finished, but similar to the service on Friday I had to call Mike to get status. When I was talking with Mike and others they were always polite and helpful. I'm satisfied with the service and will use them again. Just be prepared to call them to get status.

The no appointment needed to have vehicle serviced works great. The work was completed in a reasonable amount of time and did a review of all the items that were checked.

I feel this Service Center does a good job of getting the job done right and on time. We had the car serviced for an airbag recall but we do our regular service here as well. Always been satisfied with those that we deal with in the service center.

Jason was our service tech and he was beyond great, checking in on us with updates and was always available for a call the service was great