Prestige Chrysler Jeep Dodge

While we love our truck, but DON'T BUY FROM THEM! We are now going to have to file complaints with FTC and Attorney General and Nevada DMV for Deceptive Trade! Ultimately we will have to sue the We are now going to have to file complaints with FTC and Attorney General and Nevada DMV for Deceptive Trade! Ultimately we will have to sue them as well! The word CRIMINALS come to mind..................just saying! More

It has been 9 months and Tens of THOUSANDS of dollars to fix my Charger and it's still not fixed. We were not listened to, when appointments were made, they were not kept and it would take more time for the fix my Charger and it's still not fixed. We were not listened to, when appointments were made, they were not kept and it would take more time for them to get around to just looking at it. I asked for an escalation to higher management to help fix it and that request was not honored. Several misdiagnosis later and the same problem is happening. There was a lot of deflecting and less actual problem solving. Awful customer service and this only scratches the service. Beware. More

Now that our deal is done, the loan is funded and there is no "unwinding the deal" or "I need you to bring the Jeep back", let me tell you our experience at Prestige CDJR. We came in to buy a 2015 Jeep is no "unwinding the deal" or "I need you to bring the Jeep back", let me tell you our experience at Prestige CDJR. We came in to buy a 2015 Jeep Grand Cherokee from Emily. Seemed like a like girl when we were chatting via text and phone prior to us buying the Jeep and signing on the dotted line. We picked the Jeep up on a Friday. One the test drive we found some issues with me, suspension was making loud clunking sounds and the alignment was off, by ALOT! They gave us an I-O-U to fix it and we set an appointment to come back that following Wednesday. Over the weekend of having the vehicle we discovered not only did it need the front suspension, but the transmission was also slipping BADLY, the front differential was whining and there was the sound of rushing water each time I took off from a stop. Took the Jeep back to them on Monday and they sent me home in an Uber. Emily tells me that she would follow up with me later that day and let me know what was going on with the Jeep. I text her several times through the day and NO REPLY however prior to us buying it she was Johnny on the spot with the replies. I ended up leaving a 1-star review and Randy Brooks, one of the sales managers calls me QUICK wanting to know why I left him a bad review, like he couldn't read it himself. I then find out that the 2015 Jeep Grand Cherokee (btw it only had 56,000 miles) had a blown head gasket, it was overheating at the dealership, and this was prior to them every addressing any of the other issues. They tell me to come back in, and they are going to put me in another vehicle, and I picked out the 2018 Jeep Grand Cherokee which ended up having 85,000 miles on it. It looked as though it was ridden hard and put away wet, however I knew it would clean up nicely. They however never cleaned it, nor did they ever remove the window tint that I was given an I-O-U to remove. It ended up costing me $180 to have it done and retinted to the legal requirements. The dealership did replace the bald tires before I took it home and resurfaced the front and rear rotors and replaced the brake pads. The also claimed to have changed the oil however it was low and dark, the brake fluid is dark, the transmission fluid is dark... you get the picture. They replaced the aux and drive battery too, so they said. After 6 hours of carpet cleaning, cleaning the seats, washing it, waxing it and doing paint correction as well as replacing the broken center arm rest, it looks almost new. After having it a week I noticed the Jeep was pulling randomly on the highway. I called up Randy and let them know and was told to bring it in and they would take care of whatever it needed. There is also an issue with the auto start stop as it keeps getting the message that the system needs to be serviced. After letting them know about this Randy calls me up and tells me to bring the Jeep back and they are going to refund the down payment we paid. Emily, the salesgirl sends me a text telling me it's my fault because the finance company they wanted it to go through refused to fund the deal, and she didn't know what I said to them, but I ruined the deal. We ended up going with another finance company. Thankfully! However, the APR went up by 10 points, and the payment went from $485 to $580. I take the Jeep back in to get whatever was wrong with it fixed as I was promised and was told they couldn't find anything wrong with it when they road tested it. I ask them if they put it on the lift and looked and they told me NO. So, I ended up telling Randy I would take it someone else to get an actual inspection from someone who I could trust to give me an honest inspection of the issues. They put it on the lift and checked it all. The transmission fluid, front and rear diff and transfer case all need fluid change, its black. The brake fluid needs flushed as well. And the issues with the front end... blown front struts. More

I had an extremely frustrating experience with this dealership and would strongly advise others to think twice before bringing their vehicle here. What should have been a simple repair from a minor dealership and would strongly advise others to think twice before bringing their vehicle here. What should have been a simple repair from a minor accident—a broken rim and blown tire—turned into a month-long ordeal. They initially ordered the wrong rim, and even after receiving the correct one, it took over a week just to install it. To make matters worse, the new rim was scratched during installation. I was then asked whether I wanted them to fix the damage or just take my truck back after they had already kept it for so long. When I was finally told the truck was ready, I picked it up only to find that the tire had not been installed correctly and hadn’t been balanced—something that should be standard with any new tire installation. Customer service was just as disappointing. My service advisor, Andy, was consistently rude, failed to provide updates, and never returned calls despite promising to do so. Communication was poor throughout the entire process, and excuses were constant. The billing process was another issue. Payment was supposed to go through my insurance, yet I was required to pay the full amount due to their lack of understanding of how the process works. I even left a message for the general manager to discuss my concerns and never received a response. Overall, this was one of the worst service experiences I’ve ever had. I will not be returning and would not recommend this dealership to anyone. More

Breana Romano was great to deal with; she was patient and went the extra mile to assist us with our search for a used car. Even after we had originally changed our mind regarding a car we were interested in went the extra mile to assist us with our search for a used car. Even after we had originally changed our mind regarding a car we were interested in buying, she was still helpful and tried to be accommodating. In the end, she helped us get a great car. She and the team were friendly and helpful, including when we brought children in with us. If you need a car, Breana was great, and you should go see her. More

i want to give 5 stars to Emily Rodriguez and Randy her manager for the superb customer service while i trade my old vehicle . all advice and knowledge and more important for treating me like family . manager for the superb customer service while i trade my old vehicle . all advice and knowledge and more important for treating me like family . mentioning that i have bought multiple vehicles at CJDR and always attention has been 5 stars. thank you EMILY , RANDY and the rest of the team . More

Joy ride at 1am Sunday! I took my truck into Prestige on Saturday morning, at 8am, 6/28/25. I was contacted on Monday night, after closing, by text, and told that they just I took my truck into Prestige on Saturday morning, at 8am, 6/28/25. I was contacted on Monday night, after closing, by text, and told that they just got it, and not able to find a problem. 6/30/25. Then. I check my security app. My truck was being driven around in Centennial Hills between Saturday evening and Sunday at 1 22 am morning.. 1 in the morning on Sunday! This is the KARR app, it does not lie. I cannot get answers from anyone, they refuse to explain, I'm exploring legal actions. More

Discovered a damaged rear bumper on the 2021 JEEP. Never noticed when I did my final walk around. Went back two days later to ask for picture reviews since it was used and purchased by them. I receive Never noticed when I did my final walk around. Went back two days later to ask for picture reviews since it was used and purchased by them. I received no help or consideration. They took the position that I purchased AS IS and must have done the damage myself. Suggested to be fair they provide me a replacement bumper and I would pay the cost to have it reinstalled. a 50=50 proposition. The fact is this did occur on their property or they bought it that way. So obviously its BUYER BEWARE and photo every aspect of your purchase Better yet go elsewhere. More

Took my Ram 1500 in at 7:30 am for an appt I made weeks ago for an oil change and recall- was put on hold when making appt. to ensure they would have recall part in stock when I came. I was told today my t ago for an oil change and recall- was put on hold when making appt. to ensure they would have recall part in stock when I came. I was told today my truck would be done after lunch. I heard nothing all day and called at 3:30, 4:30, 5:15, inquiring on truck since they close at 6 and I needed my truck. All they would do is leave message for service advisor and tell me my truck was in process. Finally at 5:30 I get a call telling me they don't have the recall part and ordered it, and that they didn't even do the oil change since I would have to come back for recall. I was upset that no one bothered communicating this to me to see what I would want to do. I told him (Drew) I would be there in a few minutes to get my truck. I got there and he had decided to have them do the oil change so I had to wait. I attempted to convey my concerns to Tom, the service manager, but he was obviously more concerned with going home, carrying his bag, and kept walking away before I was even finished. This was after he himself attempted to give a lady a Jeep that wasn't hers and argued with her about it. I'll be going down the road to the other dealership going forward. I would give zero stars if I could. More

Prestige ripped me off, broke stuff, took forever and then brushed off accountability. I took my 2020 gladiator in for the steering box service bulletin. Since I am no longer under warranty they billed then brushed off accountability. I took my 2020 gladiator in for the steering box service bulletin. Since I am no longer under warranty they billed me for it $300 more than another place quoted. However it was already there and I was preparing for a road trip. It took them almost two weeks to work on the car, they made a mess of oil that leaked over the draglink ball joint, they left the driver side wheel well liner unattached and on top of that scratched the paint during their car-wash. Fast forward to the trip, the fender liner flapped on the tire, I did my best to zip tie it but ultimately had to cut it after around 800miles when the tire wore part of it off. On my way back the draglink ball joint gave and steering got dangerously loose. Back in Vegas, I spoke to John (the service manager) and he assured me this was unacceptable and would find a solution. I explained that given how terrible the work was I was unwilling to let them work in my car and I just wanted the parts. After some heavy gaslighting to change my dealer review because the service rep was (supposedly) going to be fired over this, I explained that given that nothing was solved and they broke things I was unwilling to change my rating until I had some sort of solution. Fast forward to Monday I received a voicemail from John that they would do nothing for me and the dealer would not take any responsibility. I bought the parts myself and during install noticed on top of it all they had left the pitman arm loose! I would heavily discourage anyone from doing business with prestige. The level of incompetence is dangerous and the terrible experience was just the cherry on top. More