Prestige Chrysler Jeep Dodge

My service time was 1:00pm, I arrived at 12:40pm and was met immediately by Lawrence, the service writer, I was checked in and my service requests verified by the Lawrence. About 5 minutes after I sat down met immediately by Lawrence, the service writer, I was checked in and my service requests verified by the Lawrence. About 5 minutes after I sat down in the waiting area, Lawrence sent a text to notify me that if I had any questions during the service period, to feel free to let him know. About 2 hours in, I sent one text inquiring as to progress and Lawrence responded immediately that my vehicle was almost ready. Throughout my service visit, I felt confident and relaxed, Lawrence helped with that by being professional and available. It was a very pain free visit with no unnecessary frills. Thank you for that. More

1st time visiting. My service test was very helpful and friendly. Made me feel like he wanted my business. My service test was very helpful and friendly. Made me feel like he wanted my business. More

Everything went perfect with my service and very speedy as well I would recommend this dealer :) as well I would recommend this dealer :) More

Kudos to Robert. Came in for a software update, it was done fast. My morning started off a little shaky before arriving for my appointment, but thanks to Prestige y Came in for a software update, it was done fast. My morning started off a little shaky before arriving for my appointment, but thanks to Prestige you treated me like I mattered. More

After making an online appointment for an oil change, we waited almost three hours before it was done. I arrived on time and asked about how long it would take. after being told 2-3 hours I asked why they t waited almost three hours before it was done. I arrived on time and asked about how long it would take. after being told 2-3 hours I asked why they take appointments. They said to control traffic. He also offered that no deal makes appointments for oil changes. Cardinale Way Acura does, they get my MDX out within 60-90 minutes. Just to be clear this was a basic oil change, tire rotation, and filer change. They also noted a tire was punctured. They didn't mention it on PU. I found the note in "Recommended Service". I live 85 miles away from the dealership. More

Kudos to brian. Best customer representative.He had all the time to assist me with all I needed to get done.👏🏾 .I appreciate! Best customer representative.He had all the time to assist me with all I needed to get done.👏🏾 .I appreciate! More

Prestige is one of the best dealers I've had the pleasure of doing business with. Lawrence made getting my Jeep serviced a breeze. Got me a ride to and from the dealership. Classy service there! of doing business with. Lawrence made getting my Jeep serviced a breeze. Got me a ride to and from the dealership. Classy service there! More

Daniel sales rep was amazing, he understood what I was looking for, worked hard to accommodate my needs, and was extremely professional! looking for, worked hard to accommodate my needs, and was extremely professional! More

Treated me well and promptly. Was very fair with billing. I will continue tom use them thru my ownership. Was very fair with billing. I will continue tom use them thru my ownership. More

I bought my truck from this dealership back in 2019. My 04’ Cummins served me well but the new 5th Gen Cummins captured my attention so I traded it in. That’s the ONLY good thing that came from this dea My 04’ Cummins served me well but the new 5th Gen Cummins captured my attention so I traded it in. That’s the ONLY good thing that came from this dealership under the OLD ownership. Service was a nightmare. A bunch of grown men with too much ego and testosterone acting like children with slick comments and smart xxx remarks. ENTER NEW OWNERSHIP: Due to my horrible experience not only with service but dealing with my multiple recalls that could “never” be addressed I drove 23 miles further to Desert 215 Superstore. However that became taxing and time consuming. At the end of January my fuel pump failed due to one of the recalls so it had to be towed to Prestige which I was dreading. I met with a man named Lawrence who would become my service advisor. He was upfront and very honest from the jump and told me it would be months before my truck would even be able to be looked at. At this point it was unavoidable. For the next 3 weeks my truck sat in the parking lot BUT Lawrence actively communicated with me. Even though there was no movement on my truck he informed me. That I appreciated more than anything so I wasn’t left in the dark. February 14 came and he called me to let me know the diesel tech looked at my truck and it wasn’t the fuel pump but the motor mounted fuel filter housing cracked. He said he could have it done by the end of the week along with the brakes I desperately needed. It gets better. He messages me a few hours later and surprised me to let me know my truck was finished and ready for pick up. Minus the little $1700 for new brakes and fuel filter housing my truck was good as new. Picked up my truck that day and he informed me he order the recall part as well and as soon as it’s available he’ll contact me. 2 years I couldn’t get this taken care of. 3 weeks and this has been the best experience I’ve EVER had at a service department for a dealership. If you need a service advisor go see Lawerence. You can’t miss his office. He has ALL the plaques and awards on the window and wall. More