Prestige Chrysler Jeep Dodge

Service department actually did a good job. They tried to say it was an issue we were fabricating because they couldn’t reproduce the issue at first, but they eventually believed us when the en They tried to say it was an issue we were fabricating because they couldn’t reproduce the issue at first, but they eventually believed us when the engine did overheat for them and went above and beyond to fix what the issue was. Only feedback I have is to believe the customer before accusing them there’s not an issue when the customer drives the vehicle a lot more than the technician. More

The service department are totally unable to do anything other than change parts until the problem goes away. Troubleshooting is not in their comfort zone. Do not take a vehicle to them that you care about other than change parts until the problem goes away. Troubleshooting is not in their comfort zone. Do not take a vehicle to them that you care about More

Issue not resolved. Charged me $100 for “updates” normally delivered over the air. My time was wasted. Charged me $100 for “updates” normally delivered over the air. My time was wasted. More

Employees are very helpful! ! My representative was professional and knowledgeable. I was informed of any concerns without having to ask. He answered all my questions to my satis ! My representative was professional and knowledgeable. I was informed of any concerns without having to ask. He answered all my questions to my satisfaction. GREAT SERVICE!!!! More

> I brought in my Jeep because Warning "Transmission Temp Above Normal" on dashboard came on. > It came on total of 4 times, and each time it came on, I pulled over, shut off the engine, and waited for Temp Above Normal" on dashboard came on. > It came on total of 4 times, and each time it came on, I pulled over, shut off the engine, and waited for it to cool. > I brought it in as soon as I could after the first time I saw it. > Transmission fluid was Pink, when I brought it in, and it did not have any burnt smell to it. It was shifting good and smooth, no slippage. > I agreed to a $200 diagnostic fee, to be applied to repair. > Couple of days later, I received phone call that mechanic needed to open the transmission to better see what was wrong, but it seemed to indicate a torque converter issue. I was told diagnostic fee now was $3000. I was told they will finish diagnostic and find out what parts I may need to replace. > I got a call couple of days later, and was told Whole transmission was no good. I was told my options were rebuild the one in the vehicle at $8500, have them install another one at $7500, or pay the $3000 and have it put back together without any repairs. > Those were the only choices I was given. > Service advisor said ALL gears worn, clutches and bands burnt, bad valves, torque converter bad, pump bad, there were NO parts in the transmission that could be reused at all. I did not have much choice, so I told him I had to go with the $7500 new one. > 2 weeks later I got call that I can pick up the Jeep, this past Tuesday. > By the way, they installed the new transmission, and evidently it did not solve the problem, they said, and they had to replace the CPM. > When they replaced the CPM, he said all was good. > He said they will not charge me for the CPM. > The CPM is less than $400. > If replacing the transmission did not cure the problem, at $7500 (plus tax), why am I being charged for it, when it took the $400 computer module to fix it. > What did I get for the money I spent for Diagnostics? > Was the transmission really burnt and totally damaged inside? Why was fluid pink, and why was there not a burnt smell to it? > Vehicle has less than 80,000 miles on it. > Vehicle has been very well taken care of. > I will state, that I was told I was receiving a $200 discount for being either a Veteran, or for being Senior Citizen. More

Had to find my way own way home after telling me they can Uber me!!! Had my truck longer than expected for a recall fix. I was the hair at all with the service center Uber me!!! Had my truck longer than expected for a recall fix. I was the hair at all with the service center More

They were friendly and on time with their work. Was visiting from out of state and was treated as a returning customer. Would highly recommend them. They even returned the Jeep washed. Was visiting from out of state and was treated as a returning customer. Would highly recommend them. They even returned the Jeep washed. More

We needed a replacement part for our shifter because our key would not come out of the ignition. We waited almost two months for the part to come in. We called and set up a day to take the car in so they co key would not come out of the ignition. We waited almost two months for the part to come in. We called and set up a day to take the car in so they could finish in one day because this is our only car and my mother in-law has cancer so we can't be without a car. when we went to pick up the "fixed" car, it would not go into park. Obviously they did not even inspect it before releasing it to us. That was on June 9th it is now the 15th and we still have no car. We, at our expense, had to rent a car. DO NOT USE THIS SERVICE DEPARTMENT! More

The consultant completely understood my needs. We were able to reach an agreement quickly and paperwork was efficiently completed. My vehicle was very clean and exceeded my expectations. We were able to reach an agreement quickly and paperwork was efficiently completed. My vehicle was very clean and exceeded my expectations. More

I had issues with my newly purchased truck. This dealership did nothing to help me and let my truck sit at their facility for a month knowing that this truck is my lively hood as I work in tran This dealership did nothing to help me and let my truck sit at their facility for a month knowing that this truck is my lively hood as I work in transportation for a living. Completely disappointed and in a hard spot due to their negligence. More