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Prestige Chrysler Jeep Dodge
Las Vegas, NV
683 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 683 reviews
April 07, 2021
The same common complaint-NO CUSTOMER SERVICE! Once you signed the papers-you no longer exist to them. I have called, left messages, emailed, countless voicemails STILL NO ONE HAS CALLED ME BACK. We do n signed the papers-you no longer exist to them. I have called, left messages, emailed, countless voicemails STILL NO ONE HAS CALLED ME BACK. We do not have our extra key that has been mailed three times to date yet never arrives. We have no idea about our registration, they wont talk to us about it. This has been hands down the worst experience purchasing a vehicle. My husband is a life long dodge owner. This will be his last. This dealer has ruined all others. More
by disgusted buyer
Employees Worked With
Eric
April 02, 2021
My Avenger was purchased January 2008. The lifetime of the car has finally come to an end with over 202,000 miles. Thank you Service Manager Lawrence from Prestige Dodge for everything. It's been a of the car has finally come to an end with over 202,000 miles. Thank you Service Manager Lawrence from Prestige Dodge for everything. It's been a good ride! More
by JC
Employees Worked With
Service Manager Lawrence
March 30, 2021
Nice personnel. Somewhat overpriced. They do not offer a warranty. Purchased a 2015 and had a $550 repair 2 weeks after purchase. Dealer added charges. warranty. Purchased a 2015 and had a $550 repair 2 weeks after purchase. Dealer added charges. More
by CaptRon
Employees Worked With
Sergio Amador
March 25, 2021
Bought a brand new Pacifica when it arrived it had damage to the front bumper; vertical scratches. I have tried to get them it repair it for two months and can't get anyone to respond. Although, I purchased to the front bumper; vertical scratches. I have tried to get them it repair it for two months and can't get anyone to respond. Although, I purchased the van from them I certainly will not be using them for service. Customer beware - there are better dealer options. More
by SkyOak
Employees Worked With
Calin Orban Anton
March 14, 2021
Laurence is the MAN!! I went in for an oil change and he told me it'll be a 2 hour wait. So I went home, made it home and he was calling saying your vehicle is ready. It had been less than an hour. Great cu told me it'll be a 2 hour wait. So I went home, made it home and he was calling saying your vehicle is ready. It had been less than an hour. Great customer skills and he takes care of the people!! 5 stars ⭐⭐⭐⭐⭐ More
by amberrandolph03
Employees Worked With
Laurence
March 08, 2021
Horrible, horrible, horrible,horrible,do not deal with this dealership,story just to long to share. Long story short, run like xxxx..beware of there 2,000 extra reconditioning scam as well.. this dealership,story just to long to share. Long story short, run like xxxx..beware of there 2,000 extra reconditioning scam as well.. More
by dougeggert50
Employees Worked With
jeremy Admin
January 19, 2021
Service department really needs more people like Lawrence. At least he returns phone calls. Very professional. I have dealt with this service department on more than one occasion and I have always b Lawrence. At least he returns phone calls. Very professional. I have dealt with this service department on more than one occasion and I have always been disappointed. This gentleman is the only person I want to deal with. More
by Cus
Employees Worked With
Lawrence in service
September 01, 2020
Prestige Chrysler Jeep DodgeFinance manager Jeff Davis Prestige Chrysler Jeep Dodge Finance manager Jeff Davis was indignant, rude, unprofessional and does not care about customer service. We paid our dow Prestige Chrysler Jeep Dodge Finance manager Jeff Davis was indignant, rude, unprofessional and does not care about customer service. We paid our down payment made our first payment and registered the vehicle and still our trade in is still not paid off. Now going on 31 days and counting. Will not recommend this dealership!!!! More
by cjtricolo
Employees Worked With
Jeff Davis
May 02, 2020
We still have not received the mats for the truck. We have sent several notification to the sales man as well as the financial manager. All to no avail. Purchasing this truck from this dealership has b have sent several notification to the sales man as well as the financial manager. All to no avail. Purchasing this truck from this dealership has been an horrific experience. First of all, they run Ads on television, they have a a big sign at the front of the building, stating "84 MONTHS, NO INTEREST, AND NO PAYMENTS DUE FOR 90 DAYS". All fabrication. Their finance manager is a liar. THEN HE SENT THE CONTRACT IN FOR THE REGULAR 45 days payment. WE WOULD NEVER RECOMMEND ANYONE TO THIS DEALERSHIP. 5-1-2020. We called doge ram and we were told, that the mats for the truck were there to be picked up. However, when we showed up the following day, they told us, oh, we have to order them. This is the kind of service that this dealership give to their customers. First of all, when the trucm was purchased on April 17th, they told us they would order the mats. Absolutely poor customer service, would never recommend them to anyone or purchase another vehicle from them More
by ronatkinson25
Employees Worked With
Jovan Bernal
March 03, 2020
Horrible Customer Service Horrible Service from Prestige Chrysler Jeep Dodge. If you decide to go there manager james is a complete flake and will never contact you back. The Horrible Service from Prestige Chrysler Jeep Dodge. If you decide to go there manager james is a complete flake and will never contact you back. The service writer Kenny does the same thing. My vehicle is under warranty and these people won't fix it for me. Amazing. I have to much to write and can't let this place waste any more of my time. I hope someone from dodge corporate contacts me for this story. More
by Dodge Ram 3500
Employees Worked With
Miguel Cardenas
