Prestige Lexus of Ramsey

Service Jeff does a great job helping me understand what work needs to be done to my car. The service is wonderful and done in a reasonable amount of time. I Jeff does a great job helping me understand what work needs to be done to my car. The service is wonderful and done in a reasonable amount of time. I needed to be somewhere by a certain time and Jeff did a great job ensuring I was able to meet that time. More

Last minute I was driving when a light came on - I called service and they said to come right in. My car was immediately taken, Jeff (who is always wonderful, fri I was driving when a light came on - I called service and they said to come right in. My car was immediately taken, Jeff (who is always wonderful, friendly, kind) told me within minutes that my tire pressure was down a bit and it was taken care of. He then asked if I wanted my car washed, which I said yes. Then after a few minutes I realized I may need new wipers. Jeff looked up my records and said they were changed not long ago but would check them out. He personally went to my car and wiped down the blades! Awesome! More

Excellent Sales Consultant Michelle Hanrahan Michelle Hanrahan is very good at what she does. She was accommodating to my requests and she was excellent in explaining the sale and offered differe Michelle Hanrahan is very good at what she does. She was accommodating to my requests and she was excellent in explaining the sale and offered different options while understanding my financial needs. She also gave me a sense of comfort and confidence in leasing my 2019 ES 350 More

Timely, professional, pleasant. And appointment was made very quickly and kept on time. The loaner vehicle was practically brand new and in great condition. All service was complete And appointment was made very quickly and kept on time. The loaner vehicle was practically brand new and in great condition. All service was completed timely . I was informed of completion and was able to pick up my car on time. Service advisor was very polite and knowledgeable. More

Service review The rep was very courteous, very helpful and very professional. I was very please with rep mr.Guglemi. The reason for my 4 star rating is because the The rep was very courteous, very helpful and very professional. I was very please with rep mr.Guglemi. The reason for my 4 star rating is because the service technician did put back the settings as they were when I brought in the car and I had to call Mr Gugliemi to help or tell me how to reset my screen regarding the "messages"screen near the speedometer as it was saying "no messages". The service technician did not put back "auto" on my headlight I am an elderly person and not very technical so when these car settings are set. I would prefer them to stay that way More

Got the car we wanted It was an easy transaction; no hassles; we negotiated our lease one evening and got another one in less than one hour. We returned two days later to It was an easy transaction; no hassles; we negotiated our lease one evening and got another one in less than one hour. We returned two days later to turn in our car, signed the contracts and were driving after about another hour. More

Excellent service advisor Jeff Licca Jeff is exceedingly helpful and makes any service visit a pleasent experience.He would be the main reason I would buy from Prestige Lexus again. Jeff is exceedingly helpful and makes any service visit a pleasent experience.He would be the main reason I would buy from Prestige Lexus again. More

Kim Totha Kim was a pleasure to deal with very professional and took the time to guide me thru with my Lexus! She is a sales representative that should be looke Kim was a pleasure to deal with very professional and took the time to guide me thru with my Lexus! She is a sales representative that should be looked upon for higher positions with the dealership!, More

My experience with this 25,000 mile check was excellent. Joe took good care of me. It’s good to have him back. All service was done to my satisfaction It. Was good to be able to wait for the car. Joe took good care of me. It’s good to have him back. All service was done to my satisfaction It. Was good to be able to wait for the car. More

Above and Beyond I gashed my tire & needed a new one. I called at 2:30p on Saturday and when Carol asked if I could come during the week, I hesitated, because it meant I gashed my tire & needed a new one. I called at 2:30p on Saturday and when Carol asked if I could come during the week, I hesitated, because it meant taking time off from work. She said "Hold on." and quickly came back on the line to tell me that if I could get there quickly, they could replace the tire immediately. She also mentioned I had a recall notification, and assured me they would take care of that also. I was back home by 5pm! More