Prestige Toyota - NY

Amazing!!! Super helpful in everything. Noah explained everything to me about the Highlander. Super smart. I will recommend to anyone wanting to buy a Toyota. everything to me about the Highlander. Super smart. I will recommend to anyone wanting to buy a Toyota. More

First let me say I’ve been a customer of Prestige Toyota in Kingston, NY 12401 since 2002. On 05/19/2021, I brought my 2018 Tacoma that I bought from them brand new, for a NY state inspection. I got home an in Kingston, NY 12401 since 2002. On 05/19/2021, I brought my 2018 Tacoma that I bought from them brand new, for a NY state inspection. I got home and noticed someone hit my truck. I called Prestige they said they saw a mark on it when it came in on there pictures. I reviewed my dash cam videos, to find out that was a lie. I then called Eric Eisgruber, and told him I had video showing one of there employees damaging my truck. I went back I calmly and discreetly asked him to come outside, so no other customers could hear us talk. After showing him and another adviser the damage, Eric said that’s not what they saw, they saw a small mark that’s no longer there. He said that they damaged the truck, and would fix it. I then went home, got an estimate, sent him the videos not only showing his employee damaging my truck, but telling other employees, and NO one reported it. The videos also show the employee saying xxxx the customer he will never realize we did it. Eric then said that he would only pay $300.00 to fix my truck, when my estimate was for $618.52, I told him that’s not expectable and I will be sending the videos to my insurance company and they can go after him. About an hour after I reported this to my insurance company, low and behold I get a call from Eric, now he wants to get the part and pay my body shop $300.00 for the fix. My body shop spelled out exactly what the cost were with and with out the replacement part, and they were more then $300.00. So I told Eric they damaged my truck and tried to cover it up, now I want it fixed by someone I trust, since the truck cost my $44,000.00 and had not even a tinny scratch till they damaged it. I also told him that since 2002, I myself and 6 other family members have bought multiple vehicles from them costing over $500,000.000, not to mention service repairs, tune ups and maintenance. Now after the way I was treated non of them will be returning to them for anything including new vehicles. I’ve bought 3 Tacoma’s, my brother bought 2 Santafa’s and others have bought corolla’s, and Camry’s. So over $300.00 this dealer ship which was 100% video proven at fault, has lost more then $200,000.00 in return business not to mention possible new business, and regular maintenance. I tried to keep this between me and Prestige Toyota and not involve insurance companies, but now there involved, and Prestige will get this story posted anyplace I can, and in the end they will have to pay the $618.52 anyway. I’m so glad that after 19 years this is the way Prestige Toyota of Kingston, NY 12401 treats so called valued customers. I trust and believe in the Toyota name, but this dealership is not trust worthy nor believable. PLEASE make sure you do your home work if you use this dealer, and make sure you inspect your vehicle before you get there and before you leave. Now get this Prestige Toyota damaged my 2018 Tacoma, denied it, tried to hide it, then fought to try and not fix it, as I said in the primary review. Today (08/26/2021) I was told that since I wrote them a bad review and went to my insurance company to get my Tacoma fixed, they will no longer be servicing my Tacoma, also my Tacoma and myself are not aloud on there property. Only reason I even called them was because they are the closest dealer to me and I needed to get a 5,000 service and I don't want to void my platinum extended warrantee which cost me $1865.00, if I didn't have the warrantee I would never return to this dealer. So now since they were wrong and caught, I'm being made to drive 50 miles to the next closest Toyota dealer. I contacted Toyota directly, they are going to try and do something. As I told Toyota if it's not fixed, I will never buy another Toyota. Great way to treat a 19 year customer, this dealer is destroying the Toyota name, I only hope Toyota fixes this before others lose trust in there products because of a dishonest dealer, especially Eric Eisgruber the service manager. More

Noah handled the sale efficiently, helpfully, personably. He answered all my questions before I even got to ask them. He went to a special effort to have the car ready for my fast turnaround time. Well do He answered all my questions before I even got to ask them. He went to a special effort to have the car ready for my fast turnaround time. Well done. More

Quality vehicles and services are provided at reasonable prices. No high pressure or confusing pricing. prices. No high pressure or confusing pricing. More

My friend and I came up to look for a car. Didn’t realize that we needed an appointment. Gerry was gracious enough to take care of us. Never felt pushed and was very Comfortable talking with him. I love my c that we needed an appointment. Gerry was gracious enough to take care of us. Never felt pushed and was very Comfortable talking with him. I love my car and once I learn more about working some of the features will be great. Thank you Faye Dolson More

Noah was so helpful especially as this was my first car. He was very knowledgeable and was able to answer all of my questions and made buying my car easy and exciting He was very knowledgeable and was able to answer all of my questions and made buying my car easy and exciting More

Noah O’Byrne was extremely helpful explaining all the bells and whistles in my new 2021 Camry. He was professional, polite and knowledgeable. It was my pleasure to have him as my salesman. bells and whistles in my new 2021 Camry. He was professional, polite and knowledgeable. It was my pleasure to have him as my salesman. More

Excellent service by all standard. Noah O’Byrne made the process so easy for me. Thank You Noah. Will recommend him for anyone who intends to buy a car. I will contact Noah O’Byrne again for my next car pur process so easy for me. Thank You Noah. Will recommend him for anyone who intends to buy a car. I will contact Noah O’Byrne again for my next car purchase!! More

Recently bought a Toyota Tacoma from Kingston Toyota and had a pleasant experience. My sales rep, Gabriella, was amazing and made the entire process easy and understandable. I would highly recommand any of had a pleasant experience. My sales rep, Gabriella, was amazing and made the entire process easy and understandable. I would highly recommand any of my friends or family to purchase there next vehicle at Kingston Toyota after the service Gabriella provided. Thank you More

Gerry Fraenkel was an excellent salesperson! This is my second Toyota with him as the salesperson. He is honest, direct and very helpful! I love my beautiful new Venza. second Toyota with him as the salesperson. He is honest, direct and very helpful! I love my beautiful new Venza. More