Prestige Toyota of Ramsey

RE: Purchase of 2022 XLE Highlander 6/11/22 I don't think Prestige toyota understands "loyalty" After purch. our 2013 Rav4 through Robert Rago I scheduled an appointment with him on June 11 only to be think Prestige toyota understands "loyalty" After purch. our 2013 Rav4 through Robert Rago I scheduled an appointment with him on June 11 only to be passed on to another sales rep after overhearing yell over to Hermes Pena "hey you want a new customer?" Not only I was turned off I reluctantly worked with Mr Pena and after several minutes of haggling which I never thought I would encounter I reached an agreement to pay for 2022 Highlander in cash. Both Hermes Pena and Ryan Stewart in Finance both agreed in principal to hold the check until June 16 but Prestige Toyota went ahead and cashed my check on June 14 instead while I was moving funds between accounts. I cannot understand why Prestige Toyota would not honor my request of holding my check until June 16, 2022. I don't understand why Hermes or Ryan didn't bother to call to ask if they could cash my check yesterday? I would never recommend any customer to work with Hermes Pena nor Robert Rago! More

I came here because another Toyota dealership (in Las Vegas) was dishonest and said I needed to repair my engine. I came here, and was told that I didn’t need any repairs at all. I had to pay $50 to be t Vegas) was dishonest and said I needed to repair my engine. I came here, and was told that I didn’t need any repairs at all. I had to pay $50 to be told that I didn’t need any service done at all. Very frustrating experience - it was a huge waste of my time and money More

For all repairs to my 2004 4runner, and 2021 Highlander, I trust the technical expertise of the Prestige Service Dept to do the job right. I trust the technical expertise of the Prestige Service Dept to do the job right. More

Caroline Siderias and her service team were excellent as always. Top notch and it is very much appreciated always. Top notch and it is very much appreciated More

Very professional and polite. I like that they kept me informed throughout every step and advised me of things that I needed to take care of. I like that they kept me informed throughout every step and advised me of things that I needed to take care of. More

Great service dept friendly and efficient. Lots of appointment availability. A pleasure to do business with them. Lots of appointment availability. A pleasure to do business with them. More

As always, Pete was great! Informative from the beginning and no sneaky charges. One bit of feedback- for those waiting, it would be nice to have other channels on the TV besid Informative from the beginning and no sneaky charges. One bit of feedback- for those waiting, it would be nice to have other channels on the TV besides News 12, which runs on a loop. You are forced to watch the same reports over and again! More

Glen in the service department was awesome and attentive. Waiting area is great and I love the coffee machine and the selection it has. Waiting area is great and I love the coffee machine and the selection it has. More

I would like to thank Jeff Cicero and his team in the servicing of my vehicle 2014 Highlander. He was in constant contact with me about the repairs that were needed. He was very patient in the detailed e servicing of my vehicle 2014 Highlander. He was in constant contact with me about the repairs that were needed. He was very patient in the detailed explanation of the work order that was needed for the vehicle. thank you again it is very comforting to know that as a consumer I am dealing with professionals. More

Service took much longer than expected. Apparently I should have taken my kayak off the car. Know for next time. Apparently I should have taken my kayak off the car. Know for next time. More