Prestige Volkswagen of Stamford - Service Center

The service team was very professional. Since they knew I needed a loaner they scheduled my appointment when they knew one was available. My vehicle was serviced very quickly and had my veh Since they knew I needed a loaner they scheduled my appointment when they knew one was available. My vehicle was serviced very quickly and had my vehicle back in the early afternoon. More

Amazing staff and very accommodating. They explained in detail what is necessary to be done and upfront about the costs. They also made sure I had my car at the end of the day. They explained in detail what is necessary to be done and upfront about the costs. They also made sure I had my car at the end of the day. More

People extremely friendly but felt I got a bit ripped off. Last year when I had only 3591 miles on the car I wasn't charged for the oil change and tune up. This year I only have 5632 miles on the car and off. Last year when I had only 3591 miles on the car I wasn't charged for the oil change and tune up. This year I only have 5632 miles on the car and was told I was getting the 30,000 mile tuneup. Did I really need that? I did expect to be charged something but not $460.97. More

No communication. The dealer had my car for over a week. I heard nothing until I called to inquire. It took a while for them to find any info about me or my car. In fa The dealer had my car for over a week. I heard nothing until I called to inquire. It took a while for them to find any info about me or my car. In fact , they asked if I’d already picked it up! More

Service horrible and brought back 5 times And they keep saying they have I'll fix it saying they have I'll fix it More

Service was timely but the cost was exorbitant. Staff was courteous and professional. Making the appointment I called twice and even left a message that was never returned Staff was courteous and professional. Making the appointment I called twice and even left a message that was never returned More

Overall disappointed. This was my go-to dealership even though it was out of my way. Recently got a wheel alignment performed, and now the steering wheel isn’t straight, l This was my go-to dealership even though it was out of my way. Recently got a wheel alignment performed, and now the steering wheel isn’t straight, likely because the mechanics didn’t straighten the wheel properly before fixing the alignment itself. To their credit, the dealership followed up, and I unfortunately missed the call. But I called 4 times and no one called me back. Unsure what happened here, and it may be a one-off issue, but I won’t be going back given I spent a decent amount of money for my car’s alignment only for it to be in worse shape than it was going in. More

I had no issues and the problem was identified. The part was ordered and it will be installed. The part was ordered and it will be installed. More

Needs not met, items were not taken care of. The person I was dealing with was obviously new and then I learned he left. He did not care about the job as he was on his way out. Car was given The person I was dealing with was obviously new and then I learned he left. He did not care about the job as he was on his way out. Car was given back without device completed. After they fix the issue, I would not go back. More

I will bring my car back any time and trust it will be in good hands, thank you guys so much🙏🏽 good hands, thank you guys so much🙏🏽 More