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Prestige Volkswagen of Stamford - Service Center
Stamford, CT
700 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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700 Reviews of Prestige Volkswagen of Stamford - Service Center
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February 19, 2022
Serviced my car and made recommendations. On time, though it took longer than I thought. There were a lot of people all of a sudden and not enough personnel to handle all customers On time, though it took longer than I thought. There were a lot of people all of a sudden and not enough personnel to handle all customers More
by Sokokat
Verified CustomerEmployees Worked With
Jamal
February 17, 2022
My experience was seamless. The staff is friendly, sincere, helpful, and caring. I will continue to use Prestige as my choice dealer for servicing my vehicle. The staff is friendly, sincere, helpful, and caring. I will continue to use Prestige as my choice dealer for servicing my vehicle. More
by BBalanoff
Employees Worked With
Jamel Adams
February 17, 2022
This dealership stepped right up to fix the problem that we previously had. They treated us with the utmost respect. All of the staff were very professional. We were even given a loaner which helped trem we previously had. They treated us with the utmost respect. All of the staff were very professional. We were even given a loaner which helped tremendously. Our faith in this dealership is absolutely restored. 🌟🌟🌟🌟🌟 More
by georgeandcarol
Employees Worked With
Marcel Wilkerson, Phillip Demersky
February 16, 2022
They have sold so many cars recently so it is hard to get an appointment when you need it. And in my experience they order parts and then cannot locate them. Everyone is nice there but the level of service h an appointment when you need it. And in my experience they order parts and then cannot locate them. Everyone is nice there but the level of service has been frustrating. More
by Brooke Bancroft
Employees Worked With
I don’t know
February 14, 2022
Big improvement my last visit from prior visits. I’m very satisfied with the level of personalized professionalism and the mechanical service of mu vehicle. I’m very satisfied with the level of personalized professionalism and the mechanical service of mu vehicle. More
by JOHN@IRPM.COM
Employees Worked With
Jamel
February 14, 2022
Although the initial experience of the dealer was favorable the attention after the sale was less desirable. We have owned the car for over two weeks and my trade in still haven’t been paid off yet. favorable the attention after the sale was less desirable. We have owned the car for over two weeks and my trade in still haven’t been paid off yet. We needed to make another payment so as not to go into default. Emails and phone calls go unanswered and it’s very frustrating. More
by schnell916
Employees Worked With
Oscar Mejia
February 14, 2022
Extremely disappointed with the service performed on our 2017 VW Jetta on Friday, February 11, 2022. After keeping our car for 1-1/2 days, the problem that we brought it in for is not fixed and we now have 2017 VW Jetta on Friday, February 11, 2022. After keeping our car for 1-1/2 days, the problem that we brought it in for is not fixed and we now have to a new problem that didn't exist prior to this service call. Also, we paid a lot of money for this so-called service. We asked for a refund but that was refused. We now have to go back and forth to Stamford from Norwalk and hope they can fix the problem. We sincerely doubt that will ever happen and we will have to take the loss. We can only imagine how long they will keep our car this time. After paying good money to them, they cannot accommodate our request for a loner vehicle. Very poor service Prestige. Our faith in this dealership has been totally restored. Everyone at the dealership, especially, the General Manager, Phillip Demersky, and the Service Technician, Marcus Wilkerson, went out of their way to fix this problem. Everyone treated us with the utmost respect when we dropped off our Jetta. We were able to obtain a loaner vehicle, which helped tremendously. These guys are absolutely amazing. We would like to extend our deepest gratitude and thanks to everyone who participated in solving this problem for us. Five stars and beyond for your guys!!! More
by georgeandcarol
February 11, 2022
Oscar was great to deal with in sales. We had to bring the vehicle back to get the key reprogrammed and some other little things the car needed. Marcel is service was phenomenal! Never had someone treat u the vehicle back to get the key reprogrammed and some other little things the car needed. Marcel is service was phenomenal! Never had someone treat us with the kind of service and it was great More
by jenny10512
Employees Worked With
Oscar and Marcel
February 11, 2022
Stuff was pleasant and explained what was going on at all the I’m very happy with my experience the I’m very happy with my experience More
by ELIRODILES1209
