Prestige Volkswagen of Stamford - Service Center

The dealership makes twice as many appointments as they can do. As the result they are always late . It is not the first time nobody looked at my car after two days. I am looking at other dealerships can do. As the result they are always late . It is not the first time nobody looked at my car after two days. I am looking at other dealerships More

They said that they will diagnose my problem in 1-4 hours but in the end kept my car WHOLE day and DID NOT figure out what is the issue and I have to come back again!! My appointment was at 7:30am and they d but in the end kept my car WHOLE day and DID NOT figure out what is the issue and I have to come back again!! My appointment was at 7:30am and they didn’t figure out whole day More

Very easy to get an appointment when I wanted it, the expected charges for the service were clearly explained beforehand, and Yasmin, the service advisor, was friendly and professional. Overall, a great expected charges for the service were clearly explained beforehand, and Yasmin, the service advisor, was friendly and professional. Overall, a great experience! More

Don’t remember name. Pakistani/Indian (maybe) gentleman works in the back room. He is an incredible salesman and very nice person works in the back room. He is an incredible salesman and very nice person More

Very good emergency service on a Sat. Very difficult to get that kind of service on any day at most dealerships. get that kind of service on any day at most dealerships. More

I don’t know what’s happening with this dealership, but their service department is going downhill. 1)Made appointment for major service($1300) and they just only perform an oil change ($125) 2) I made their service department is going downhill. 1)Made appointment for major service($1300) and they just only perform an oil change ($125) 2) I made an appointment way ahead so I could have a loaner car. When arrive they told Sorry no loaner car 3) I could go on an on…. More

No one ever called me about the car being ready. I had to call the service department 6 times after leaving a voicemail because I hadn’t been called back. Eventually, I tried for the parts department. He sai call the service department 6 times after leaving a voicemail because I hadn’t been called back. Eventually, I tried for the parts department. He said he couldn’t find anyone in Service but would give my number to the Assistant Manager and that the ASM would call me in 15 minutes. He never called. More

Charge more hours than actually needed. They say they would need to do something major to the car to get it fix and at the end they do something simpler but still charge you amount quoted. They don’t alw would need to do something major to the car to get it fix and at the end they do something simpler but still charge you amount quoted. They don’t always know what is wrong with the car so you got to pay for the hours to educate them so they can find the issue. The o LG diagnose the car for what you think it’s wrong, instead of diagnose the whole car to actually tell you what is wrong. Which means, if they don’t find anything wrong with what you tell them they charge you $150 for the diagnose, if you want them to check something else they will charge you another $150. More

As always, service is impeccable at Prestige VW. Staff is really nice and efficient... the free shuttle they offer is an excellent convenience to the train station or to the local mall. All in all, a grea is really nice and efficient... the free shuttle they offer is an excellent convenience to the train station or to the local mall. All in all, a great experience. More

Very unhappy with service and having to bring back car back three times. Service manager finally assisted who was very nice. Service advisor never followed up with me. back three times. Service manager finally assisted who was very nice. Service advisor never followed up with me. More