Prestige Volvo

AN UNMITIGATED NIGHTMARE — ENGINE FAILURE, HIGHWAY SHUTDOWN, AND FINANCIAL LOSSES Our experience with Prestige Volvo Cars East Hanover was deeply disappointing. After approximately six years of own SHUTDOWN, AND FINANCIAL LOSSES Our experience with Prestige Volvo Cars East Hanover was deeply disappointing. After approximately six years of owning our 2016 Volvo XC60, we ultimately sold it as a nonrunning vehicle at a substantial loss. For approximately TWO YEARS, our Volvo repeatedly displayed the warning, “SHUT ENGINE IMMEDIATELY – COOLANT.” We returned to Prestige numerous times. Coolant was repeatedly topped off, but the warnings continued. The underlying problem was never successfully diagnosed and corrected. This was not an isolated breakdown. Prestige had numerous opportunities over two years to investigate a warning explicitly instructing us to shut off the engine immediately. Yet the problem persisted until the original engine ultimately failed. We purchased coolant at gas stations at least seven times, exhausted an entire year's AAA roadside assistance calls, and missed work because of repeated vehicle problems. At ~90,000 miles, the original engine suffered CATASTROPHIC FAILURE! Our extended warranty provider, Zurich, approved a replacement engine with approximately 50,000 miles was installed. We hoped our problems were finally over. THEY WEREN'T. Within days of the engine replacement, warning lights returned. On May 2, 2026, the vehicle SUDDENLY SHUT DOWN while I was driving on Route 46 East in Parsippany. I lost engine power in active highway traffic and fortunately coasted into Veterans Memorial Park. No one was injured, but it was a frightening and potentially very dangerous incident. Had this happened on Route 280 or the Garden State Parkway, the outcome could have been far worse. Prestige subsequently diagnosed an Engine Control Module (ECM) failure and quoted approximately $2,654 for another repair, with about $450 for diagnostics. The dealership maintained that the ECM failure was unrelated to the recent engine replacement. An engine replacement involves many electrical connections, sensors, and wiring components. Could the ECM failure have been related to the recent engine removal and replacement? I don't know. I suspect yes. But given the timing, I believe the circumstances warranted a thorough technical explanation. On May 5, I reported the shutdown to Volvo Cars USA. On May 7 and May 11, I requested diagnostic fault codes, technician findings, and a written explanation before authorizing additional repair expenses. On May 13, Prestige's said its diagnostics found no connection to the engine replacement and declined responsibility for the ECM repair. Equally disappointing was the lack of intervention from dealership ownership. After years of service visits and substantial expenses, we expected leadership to ensure our concerns received a thorough review. That never happened to our satisfaction. Volvo Corporate also declined goodwill assistance on May 13, citing the vehicle's age and warranty status. Customer Care said it was not a technical or diagnostic resource and referred us back to Prestige. We never received the independent technical investigation we requested. The financial consequences were substantial: repeated service expenses, coolant purchases, exhausted roadside assistance, missed work, transportation costs, and ultimately the loss of our vehicle. We sold the disabled XC60 to CarBrain for a fraction of its value while still owing a final car payment. I cannot prove that the engine replacement caused the ECM failure. But after two years of unresolved coolant warnings, catastrophic engine failure, a frightening highway shutdown, and no satisfactory resolution from Prestige Volvo or Volvo Corporate, we completely lost confidence in both companies. For years, we believed Volvo represented safety, quality, and reliability. Our experience shattered that confidence. Buyers deserve to know what happened to us. If our experience helps even one family avoid the financial losses, repeated breakdowns, safety concerns its worth it. More