Prestige Volvo

Above and beyond My XC60 stalled on Rte 80 on way home from work. Jay Rosen got call at 6:03 pm notifying that tow truck would be delivering çår to dealership. He st My XC60 stalled on Rte 80 on way home from work. Jay Rosen got call at 6:03 pm notifying that tow truck would be delivering çår to dealership. He stayed on till 7 pm (tow truck arrived) and secured a 2016 Volvo as a loaner during my repair. This was above and beyond the call of duty and greatly appreciated. Made it to work and ensured repair was done in timely manner and at a great price. Also Amel for going over the job order with me...made a stressful situation much easier. Made me feel like a valued customer.. More

Always welcomed and feel like home when at prestige Volvo Everyone is always pleasant and helpful from start to end and Ron made our purchase smooth and easy thanks again I would recommend to all my friends a Everyone is always pleasant and helpful from start to end and Ron made our purchase smooth and easy thanks again I would recommend to all my friends and family as I already done More

For WHITEGLOVE TOP SERVICE - Ask for Jay Rosen! Jay Rosen, Services Director of Prestige Volvo, provides the gold standard of excellent customer service. Since the moment we phoned him about an iss Jay Rosen, Services Director of Prestige Volvo, provides the gold standard of excellent customer service. Since the moment we phoned him about an issue with our recently purchased certified pre-owned Volvo SUV to the moment we reviewed the services needed, he provided superior whiteglove services to ensure our concerns and safety were his #1 priority! He provided his cell phone for immediate access to provide timely status of repairs. There was a safety concern with the airbags not working due to a sunroof/water lighting issue. In my eyes, he help elevate the brand of Volvo in our eyes. While we've had experiences at other Volvo branches and even experiences at other major brands of BMW and Mercedes, never have I seen true PRESTIGE services implemented, as I experienced with Jay. I wished all services car experiences were like this. If you want an honest, reliable, top service, look no more. He knows how to get things done, with quality excellence. We are happy customers and know we will only be coming back to Jay. Thank you for caring, Jay - it makes all the difference from a good experience to an AMAZING experience. More

Everything about PrestigeVolvo was absolutely AMAZING!!! Talking to Irene on the phone to inquire about my Lexus SUV, she was so friendly and extremely helpful, caring, and worked with me and I received the Talking to Irene on the phone to inquire about my Lexus SUV, she was so friendly and extremely helpful, caring, and worked with me and I received the deal I asked. In the parking lot I was greeted by Tina, simply amazing, friendly, and knowledgeable . She made my car buying experience feel like I was in my friend's home. Prestige Volvo environment felt so comfortable, I felt no pressure. Everyone at Prestige Volvo were friendly and warm, making my experience simply amazing. This is by far my best dealership experience and would recommend to everyone looking for a new vehicle. More

Very professional and thorough. Bought a pre-owned XC90 from prestige volvo and noticed a few minor problems that needed attention. I was given a loaner car and all issues were addre Bought a pre-owned XC90 from prestige volvo and noticed a few minor problems that needed attention. I was given a loaner car and all issues were addressed and corrected. Bob Knott could not have been more helpful or professional and made sure all my concerns were addressed. More

Knows how to get it done Most car dealers cling to the old ways of doing things--buying a car is a plodding, time-consuming, fraught process that leaves you wondering whether Most car dealers cling to the old ways of doing things--buying a car is a plodding, time-consuming, fraught process that leaves you wondering whether it was all worth it. That's not true at Prestige Volvo. In the person of Tina Bilokin, these folks have embraced the 21st Century and will do business they most other retail establishments do -- efficiently, via text and email, whatever works for the customer. Tina also spent all the time we needed to become fully conversant in our new car's capabilities and seemed genuinely interested in making sure that we wills get the most out of our experience. If I could give Tima 10 stars, I would. If you want a new car, go see -- or text -- Tina Bilokin at Prestige Volvo. More

2 Great Experiences in a Row! I leased my first car from Prestige Volvo in June of 2014. A Silver Volvo S60. Deborah and the rest of the Prestige Volvo team were incredibly helpf I leased my first car from Prestige Volvo in June of 2014. A Silver Volvo S60. Deborah and the rest of the Prestige Volvo team were incredibly helpful throughout the entire process. The driving experience in the S60 was so great and the people were so helpful that I decided to lease the newer 2016 Inscription Model from them this July. Thanks to Deborah and the rest of the team for making this process so effortless and for putting me in a vehicle I always look forward to driving! More

Prestige Volvo - Stephen Badian - Excellent sales person!!! My husband and I had such a great experience working with Steve Badian @ Prestige Volvo two months ago! We went in looking for a pre-owned Volvo or My husband and I had such a great experience working with Steve Badian @ Prestige Volvo two months ago! We went in looking for a pre-owned Volvo or VW, ended up with the VW as suited our needs better, and he treated us as if we were buying the most expensive Volvo available. Steve was personable, to the point, and honest with pricing and our options. After we purchased our car, we had a few open items to address and he and the dealership couldn't have taken better care of us. Both Prestige Volvo and Steve are top-notch and many cuts above your average, oft-dreaded car dealerships. They provide unparralled customer service! More

High value all around I was looking to lease my third Volvo XC-60 at my local dealer. The sale person I had previously worked with had moved and the gentleman that replaced I was looking to lease my third Volvo XC-60 at my local dealer. The sale person I had previously worked with had moved and the gentleman that replaced him just wasn't able to meet my requests for a vehicle and price. I went online and had a great correspondence with Tina. So I decided to travel 50 miles for quality instead of the 5 miles for convenience I used to drive. At the dealership I met Ron and he was fully up to speed on my discussions with Tina. He made it easy: found the vehicle I was interested in and gave me a great price. Bing, bang boom. I'm in the new car and I'm happy. Price is important, but VALUE seals the deal. More

Excellence in Service I am in Prestige today for an oil change. I could go anywhere for an oil change. I came here to see the extraordinary employees who are now friends: I am in Prestige today for an oil change. I could go anywhere for an oil change. I came here to see the extraordinary employees who are now friends: Jay, Patricia, and Bob, and Andy. I know the oil change will be done right, with the correct oil, filter, and the correct instruction for my car to return at around 6-7k miles. Other oil change places want me to return in 3k miles. They just don't know my car. Patricia and Bob take personal care of me. Patricia and I share the same taste in music. Bob and I have sons in the military. They always make me feel when I leave that my Volvo is safe, and I know when to return for service. Patricia and Bob introduced me to Andy, the mechanic who answers technical questions for me. Andy puts his mechanical understanding in layman's terms so I walk away knowing my car. My husband and I trust Volvos because they are safe. We bought them for our teenage sons. Our boys have been in one major accident and another time drove through a flooded area that seriously damaged their car. In both cases, Jay personally worked with our insurance company and orchestrated complicated repairs with them. Two engines needed to be replaced, and in the flooded car, all of the interior fabric. I am completely convinced the weight, heft, and the safety of my S60 saved my boys lives on Route 280 when their car hit a drive shaft that was on the road from a garbage truck. We've bought one new car and two used cars from Prestige, and have used their service department for over five years now. They have answered my concerns with grace; Jay has even returned my after-hours call, out-of-state when a light came on my dash that I did not understand. He assured me the car was safe to drive seven hours home and he would see my car first thing the next day. We keep our Volvos for years. Both of our older cars have about 200k miles and we plan to take them to 300-350k alongside Jay, Bob, Patricia, and Andy. Eventually, we will replace them with Volvos from Prestige. More