Prestige Volvo

Very fast and efficient. Helpful understanding how the car works and the whole Process of purchasing car. Communicative. Helpful understanding how the car works and the whole Process of purchasing car. Communicative. More

Beyond appreciative of the effort the Prestige Volvo service team went through to help me with my flat tire. They went above & beyond my highest expectations. Jay & Jason took great car of the car (& me service team went through to help me with my flat tire. They went above & beyond my highest expectations. Jay & Jason took great car of the car (& me!) - I’m grateful to have this dealership. More

Worked with Ryan Entwistle. He was a pleasure to deal with. Would definitely recommend him. He was a pleasure to deal with. Would definitely recommend him. More

The dealership goes above and beyond to meet any of my needs. They are very proactive and nothing is too troublesome. Ryan is amazing and has made my entire Care by Volvo and Polestar leasing process so e needs. They are very proactive and nothing is too troublesome. Ryan is amazing and has made my entire Care by Volvo and Polestar leasing process so easy. Definitely recommend! More

Mike was pleasant from the start, very accommodating and easy to get in contact with. Overall a wonderful experience! easy to get in contact with. Overall a wonderful experience! More

Michael and Pat, the Finance Manager, were wonderful at addressing all the concerns I had with switching my car from a lease to financing. I was advised diligently by Pat about a tue warranties available b addressing all the concerns I had with switching my car from a lease to financing. I was advised diligently by Pat about a tue warranties available but without pushing. I love all the work that was done for me by the Volvo team and will be staying in the Volvo family for many years to come! More

Prestige Volvo service representative, Bob Knott, explained what work needed to be done and how long it would take. He kept me abreast of the repair progress and was most merciful in tallying the cos explained what work needed to be done and how long it would take. He kept me abreast of the repair progress and was most merciful in tallying the costs. Of course, my car was washed and vacuumed clean when done. More

For over a decade, we’ve trusted the service needs for our 2 Volvos to Jay Rosen & his Team… but now, I know why… they are THE Best!!! And, I’m convinced that it’s because they truly CARE!... about their our 2 Volvos to Jay Rosen & his Team… but now, I know why… they are THE Best!!! And, I’m convinced that it’s because they truly CARE!... about their performance and about the customer. Any time we’ve had an issue with the service, we’ve always been treated fairly. So, when I truly needed fast help with our damaged Volvo and the insurance company’s place was telling us that Volvo wouldn’t allow our car to be repaired, I called Jay. I originally called just to verify that response and get the facts, but Jay replied lightning-fast and could not have been more helpful! He corrected the falsehoods we’d been told and bent over backwards to see if he could repair our car at a reasonable price when he heard our unique situation. He ‘held our hand’ throughout the process and kept us informed at each step. Jay acquired the parts at the lowest price he could and he literally treated our money as carefully as if it were his own! Jay & his Team came in thousands of dollars under the other repair shop’s estimate and best of all, saved a Volvo that was “invaluable/priceless TO US” (the car was in mint condition because it had been serviced entirely by Jay & Team over the past 6 years). My family and I are so grateful that Jay went above and beyond to help us out in a time of crisis. I cannot thank Jay & his Team enough for the time, money, and stress they saved us, but I can tell you that I will NEVER go anywhere else other than to Jay Rosen & his Team at Prestige Volvo. More

Fantastic experience with everyone on the Prestige Volvo team! Responsive, caring and created an easy car buying process that saved me time and gave piece of mind. team! Responsive, caring and created an easy car buying process that saved me time and gave piece of mind. More

Unfortunately it is very difficult to find true customer service these days. You can rest assured that you will not have a problem finding great customer service at Prestige Volvo. Shortly before 10pm, I service these days. You can rest assured that you will not have a problem finding great customer service at Prestige Volvo. Shortly before 10pm, I inquired via text thru the Prestige Volvo website the possibility of getting a new plastic license plate frame with Prestige Volvo on it. Thinking to myself that this was a frivolous request and would most likely be discarded, but much to my surprise in only a few minutes I received a reply back from Ryan treating my request as if I were on the lot giving him a huge sale. Ryan quickly sent me a photo of the frame that he had on hand and told me to stop on by and he would give it to me free of charge. I replied back to him letting him know that although I appreciated his offer, I live in Charleston South Carolina and would not be able to just stop in. I asked if I could order it from their website so that I could pay for the cost of the part itself and the shipping, he told me he would get the part ready and that he would call me the following day for a credit card number to cover the shipping. He called me the following evening and apologized for not calling me earlier and let me know that he went ahead and mailed out the part and would not require any payment from me. I was very surprised and couldn't thank him enough. My wife and I recently purchased a 2022 S60 from Rick Hendrick Volvo of Charleston, and I can assure you that Rick Hendrick Volvo of Charleston could definitely learn a lot from the folks at Prestige Volvo when it comes to knowing how to treat your customers. This level of customer service certainly proves to me that the folks at Prestige Volvo care more about how their customers are treated than they do about what they think they can get out of their costomers. Thank you Ryan More