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Preston Chrysler Dodge Jeep Ram
New Castle, PA
591 Reviews
When Robert L. Preston purchased his first auto dealership in 1989, he could only have dreamed about what it would grow into. Preston Chrysler Dodge Jeep Ram in New Castle is just one of 10 dealerships and 12 brands that make up the Preston Auto Group. Drivers throughout Western Pennsylvania and Eastern Ohio rely on our dealership to meet their used and new Chrysler Dodge Jeep or Ram car, truck, van, crossover or SUV needs.
Preston Auto Group is now a Top 150 Dealer Group in the Nation according to Automotive News with 10 stores retailing nearly 10,000 units a year.
In addition to being a leading dealership serving drivers in Ellwood City, Hermitage, Slippery Rock, Grove City, Pittsburgh, Preston Chrysler Dodge Jeep Ram is a big part of the community. Robert L. Preston and his wife Joanne Preston worked tirelessly to help raise $3.7 million to construct the Preston Chambers YMCA Y Zone. Today residents both young and old rely on this premier facility for recreation, entertainment, and exercise.
In addition, all members of the team at Preston Chrysler Dodge Jeep Ram donate time and money to worthy community organizations like the Salvation Army and the Akron Children’s Hospital. We aim to be more than a dealership. We aim to be a pillar of the community with a positive local impact.
If you are unfamiliar with our dealership, we invite you to stop by in person and let our team introduce themselves. Drop in Monday through Saturday to experience what makes Preston Chrysler Dodge Jeep Ram special, and please contact us with any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 591 reviews
December 16, 2022
Friendly with great service and good communication via text and phone. Always return car cleaned and aren’t always trying to upsell a service. text and phone. Always return car cleaned and aren’t always trying to upsell a service. More
by chri5s
Employees Worked With
Matt Erickson
January 21, 2021
I have been buying card from this dealer for years. Of late their service department has been horrible. I would strongly urge customers to avoid this dealership and service center. late their service department has been horrible. I would strongly urge customers to avoid this dealership and service center. More
by Terry
December 31, 2020
Wonderful car buying experience. They were quik, friendly and reasonable. Are Sales Guy Ty Johnson went out of his way to get us are new truck and made us feel at home. I will buy all my vehicles there. Than and reasonable. Are Sales Guy Ty Johnson went out of his way to get us are new truck and made us feel at home. I will buy all my vehicles there. Thank you so much❤️ More
by cann36
Employees Worked With
Ty Johnson
November 26, 2020
If I could rate this dealership any lower than a 1-Star, I certainly would. Preston Toyota of New Castle does not lead by their statement, "We aim to be more than a dealership. We aim to be a pillar of the I certainly would. Preston Toyota of New Castle does not lead by their statement, "We aim to be more than a dealership. We aim to be a pillar of the community with a positive local impact." The only thing that I can see that this dealership "aims to do" is to take advantage of the elderly and accuse them of fraud. My father and his wife purchased a 2019 Toyota Camry with 14,000 miles on it in September 2020. The Camry supposedly was "inspected" (I use that term loosely) in August to "pass" state inspection. They had driven less than 300 miles on those tires when my father was sitting in the vehicle waiting for his wife to finish a doctor's appointment when a bystander at a doctor's appointment walked by and got his attention and stated, "that the steel belts were showing. My father got out of the car, and both gentlemen looked at the tires. All four tires were in terrible condition and were extremely dangerous to drive on."There is NO WAY that the tires on that vehicle at the time of purchase were the same tires that passed "inspection" in August. When my father and wife took the Camry back to the dealership, the employees were not only rude but insisted that they "must have driven pretty far." for the tires to be in that condition. The odometer proved differently. The comments continued to be snotty; the employees told them that tires were not covered under warranty and had the audacity to accuse my father and wife of changing the tires. It would appear that an employee decided that the rims and tires that were initially on the Camry were nice, and no one would know the difference if they swapped them to these death trap tires after the Camry "passed inspection." To add insult to injury, the dealership employees offered my father and his wife the option of purchasing three new tires and getting the fourth tire free as their "solution." It sounds like a good scam they have going on at Preston Toyota. I DO NOT Recommend ANYONE to use this dealership, and if you do, BUYER BEWARE!! I will continue to write negative reviews on every social media platform and file a BBB report until this matter is corrected to my father and his wife's satisfaction. My father and his wife may not have the strength or means to fight a "well-known" dealership, but I do, and I refuse to allow them to be taken advantage of or any other elderly person for that matter. More
by Ang RF
Employees Worked With
One too many to name that were ignorant!
