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Preston Chrysler Dodge Jeep Ram

New Castle, PA

4.3
591 Reviews
When Robert L. Preston purchased his first auto dealership in 1989, he could only have dreamed about what it would grow into. Preston Chrysler Dodge Jeep Ram in New Castle is just one of 10 dealerships and 12 brands that make up the Preston Auto Group. Drivers throughout Western Pennsylvania and Eastern Ohio rely on our dealership to meet their used and new Chrysler Dodge Jeep or Ram car, truck, van, crossover or SUV needs. Preston Auto Group is now a Top 150 Dealer Group in the Nation according to Automotive News with 10 stores retailing nearly 10,000 units a year. In addition to being a leading dealership serving drivers in Ellwood City, Hermitage, Slippery Rock, Grove City, Pittsburgh, Preston Chrysler Dodge Jeep Ram is a big part of the community. Robert L. Preston and his wife Joanne Preston worked tirelessly to help raise $3.7 million to construct the Preston Chambers YMCA Y Zone. Today residents both young and old rely on this premier facility for recreation, entertainment, and exercise. In addition, all members of the team at Preston Chrysler Dodge Jeep Ram donate time and money to worthy community organizations like the Salvation Army and the Akron Children’s Hospital. We aim to be more than a dealership. We aim to be a pillar of the community with a positive local impact. If you are unfamiliar with our dealership, we invite you to stop by in person and let our team introduce themselves. Drop in Monday through Saturday to experience what makes Preston Chrysler Dodge Jeep Ram special, and please contact us with any questions.
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1500 Wilmington Rd

New Castle, PA

16105

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Showing 591 reviews

November 11, 2016

Pleasant and Fast Rick is wonderful and has earned my family and I's loyalty through multiple purchases both in the past and in the future, Working with Rick is a dream More

by calebkerr7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you so much for the great review of your experience at our dealership and especially with Rick. All of the employees appreciate your loyalty to Preston Toyota. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact Rick or myself. Sincerely, Stephanie Bates Customer Service Manager

November 10, 2016

Bobby D was very helpful and a great salesman!! He made sure everything was taken care of for me before leaving for vacation !! Thank you! More

by Xray81381
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Dovidio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thanks for your outstanding review about Preston Toyota! I'm very happy to hear that Bobby was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Stephanie Bates Customer Service Manager

November 09, 2016

Why go anywhere else ? I have always made the Preston CDJR location my first stop when I need a vehicle. They always go out of their way to provide a great deal but more imp More

by John B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Turco
Nov 10, 2016 -

Preston Chrysler Dodge Jeep Ram responded

John, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Preston Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying and service needs! Sincerely, Stephanie Bates Customer Service Manager

November 07, 2016

How they lied to me !!! I purchased a 2016 Jeep Compass Lease.They said they would pay off my Leased trade in they lied .All they wanted was to get the Compass and me out th More

by Pat Shimrack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
THE PRESTON SALES MANAGEMENT>THEY WERE SO PHONY
Nov 27, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Pat, I am terribly sorry to hear about the negative impression you got during your most recent visit at Preston Toyota. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, Stephanie Bates Customer Service Manager

November 01, 2016

Preston Toyota I came to Preston Toyota looking for a new lease everyone that works there is so friendly and helpful. Brandon Marinelli got me into a Toyota Camry le More

by Cathy012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Marinelli, Chuck Warren
Nov 03, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for leaving us this great review about Preston Toyota. We are very happy to hear that Brandon could be so friendly and helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Sincerely, Stephanie Bates Customer Service Manager

October 27, 2016

Great buying experience I drove from canton ohio to make buy a truck there & overall had a Great buying experience. Salesman T Rankin was honest & upfront during the whole sa More

by Carguy Z
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tashan Rankin
Oct 30, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for the wonderful review and for traveling to Preston Toyota from quite a distance to do your business. We will continue to offer the best car buying experience to each and every customer we come in contact with. Thank you again for your kind words and business. Sincerely, Stephanie Bates Customer Service Manager

October 19, 2016

Purchased a Rav4 & a Toyota Corolla My husband wanted to upgrade to a new Rav4, so he called Ricki Ferrari on Rickis cell phone. Rick was on vacation in Fla. but still took the cal More

by C-J 19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walt Kustra, Keith Cruse, Chuck Warren
Oct 20, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thanks so much for this 5-star review about your sales experience here at Preston Toyota! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Congratulations on your new Rav4 and Toyota Corolla. Sincerely, Stephanie Bates Customer Service Manager

October 07, 2016

Toyota Tundra I was able to get a great deal on a Tundra with the help of Chuck Warren and Rick Ferrari. They had the numbers ready for me when I arrived so there w More

by j3elliott21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Warren
Oct 10, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Chuck and Rick were helpful during your visit and that you love your new Tundra. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Stephanie Bates Customer Service Manager

October 03, 2016

Bad experience Very bad experience they messed up my whole credit deal and then basically said they will not fix it buying a new vehicle is supposed to be a good exp More

by Buyer3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oct 18, 2016 -

Preston Chrysler Dodge Jeep Ram responded

I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. Sincerely, Stephanie Bates Customer Service Manager

September 10, 2016

2016 Toyota 4runner TRD PRO Rick Ferrari does it right! I am very happy with this purchase. I bought my last 2 Toyota's from Preston Motors. Excellent sales and Service dept. H More

by joeyv66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2016 -

Preston Chrysler Dodge Jeep Ram responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Stephanie Bates Customer Service Manager

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