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Preston Chrysler Dodge Jeep Ram

New Castle, PA

4.3
582 Reviews
When Robert L. Preston purchased his first auto dealership in 1989, he could only have dreamed about what it would grow into. Preston Chrysler Dodge Jeep Ram in New Castle is just one of 10 dealerships and 12 brands that make up the Preston Auto Group. Drivers throughout Western Pennsylvania and Eastern Ohio rely on our dealership to meet their used and new Chrysler Dodge Jeep or Ram car, truck, van, crossover or SUV needs. Preston Auto Group is now a Top 150 Dealer Group in the Nation according to Automotive News with 10 stores retailing nearly 10,000 units a year. In addition to being a leading dealership serving drivers in Ellwood City, Hermitage, Slippery Rock, Grove City, Pittsburgh, Preston Chrysler Dodge Jeep Ram is a big part of the community. Robert L. Preston and his wife Joanne Preston worked tirelessly to help raise $3.7 million to construct the Preston Chambers YMCA Y Zone. Today residents both young and old rely on this premier facility for recreation, entertainment, and exercise. In addition, all members of the team at Preston Chrysler Dodge Jeep Ram donate time and money to worthy community organizations like the Salvation Army and the Akron Children’s Hospital. We aim to be more than a dealership. We aim to be a pillar of the community with a positive local impact. If you are unfamiliar with our dealership, we invite you to stop by in person and let our team introduce themselves. Drop in Monday through Saturday to experience what makes Preston Chrysler Dodge Jeep Ram special, and please contact us with any questions.
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1500 Wilmington Rd

New Castle, PA

16105

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Showing 582 reviews

June 04, 2013

Because I specifically wanted a red Rav4, I drove 120 miles to see this vehicle. It was even better than described. This almost new-2011 was priced only slightly higher than 2010 models, I had been looki More

by lopatrny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 05, 2013 -

Preston Chrysler Dodge Jeep Ram responded

Congratulations on your new Toyota RAV4! It's an excellent vehicle and we hope you continue to enjoy it. You traveled a long way to visit us and we truly appreciate this. We are happy to know we made your visit a memorable one. You are very important to us and we look forward to helping you again in the future. Thank you for this five-star rating. John will be happy to hear about your review. Regards, Bobby Preston - Owner bpreston@prestonauto.com

May 30, 2013

I got in touch with John setzer thru their online chat service about a used vehicle and possibly trading my current car towards it.. From the beginning he was very upfront and forthcoming. After answering More

by JeepGuy330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 31, 2013 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for writing us this great review! We are glad to hear that you experienced such great service working with our sales team. Please let us know if there is anything else we can do to help you. Make sure to follow us on Facebook and Twitter for current news and offers. Regards, Bobby Preston - Owner bpreston@prestonauto.com

May 29, 2013

Everything was great, they went the extra mile at every step. Extremely helpful when issues came up and worked with their people to get it all resolved. I was thirsty on the test drive and joked that I sho More

by iandrewjohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 30, 2013 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for this great review! We are pleased to hear that our team was able to provide you with the great service we strive to deliver each one of our guests. Making sure our customers are comfortable and at ease are a few of our main goals. Please let us know if there is anything we can help you with! We look forward to seeing you again soon. Regards, Bobby Preston - Owner bpreston@prestonauto.com

May 23, 2013

Poor communication, the day after I bought my Jeep something went wrong and they couldn't even return a phone call to tell me that they won't fix it, I should take it to a Jeep dealer. Overpaid becau More

by hbennett1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 20, 2013

please when buying a car from preston "SHOW ME THE CAR FAX" my fault, didn't ask nor was one offered~~~they sold me a wrecked car! I paid over $13000 for a 2009 Toyota corolla for my 16 year old daug More

by bonnie666
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
April 04, 2013

I drove over 50 miles because of a car I saw on their Internet Site.....JUST TO LOOK!!!!! The very first time I ever drove a RAV 4, though I liked it, I had NO intention of buying the FIRST car I looked More

by HappyRAV4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Setzer
Apr 08, 2013 -

Preston Chrysler Dodge Jeep Ram responded

What an enjoyable review to read! John and Ron are esteemed members of our team and they will be happy to hear they were able to make your visit with us a memorable one. Thank you for your business and for driving 50 miles to come in and see us. Make sure to check out our Facebook and Twitter pages where we offer special offers! Regards, Bobby Preston - Owner bpreston@prestonauto.com

April 01, 2013

I would NEVER reccomend this dealership to ANYONE! Grant had reassured me that he and his sales manager were both looking for a vehicle to fit into my price range (10K) after he send me a bogus list of cars More

by ericaL22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 30, 2013 -

Preston Chrysler Dodge Jeep Ram responded

I would like to let you know that I am very sorry for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. It is very important to us for our dealership and team members to represent everything that we stand for. I apologize if this was not the case during your visit. I would appreciate the chance to personally apologize and learn more about how we could have offered you a better experience. Please contact me at your earliest convenience. Regards, Bobby Preston - Owner bpreston@prestonauto.com

March 26, 2013

My husband and I had THE BEST experience purchasing this vehicle and will tell EVERYONE we know to go to Preston!! I LOVE MY NEW CAR!! EXCELLENT EXPERIENCE ALL THE WAY AROUND!! More

by jlbkwb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think it was Brandon Ferrari that helped set up the Bluetooth feature., Walt Kustra
Mar 27, 2013 -

Preston Chrysler Dodge Jeep Ram responded

Congratulations on your new car! Thank you for taking the time to write about your experience at our dealership. It is magnificent to know that our staff was able to provide you with the pressure-free and knowledgeable service that we are known for. Helping our customers find their dream car through an easy purchasing process is very important to us. Thank you for your business; we look forward to working with you again. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Regards, Bobby Preston - Owner bpreston@prestonauto.com

March 20, 2013

We went in to look at a used Toyota Yaris and from the moment we walked in the door, John was great! He listened to what we wanted and put us in the right car. He went above and beyond and we will be reco More

by Mdupuis34
Friendliness
Price
Recommend Dealer
Yes
Mar 21, 2013 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write us this fantastic review! At Preston Toyota we know buying a new vehicle is not easy. However, our sales staff is always ready to offer knowledgeable and friendly service to all of our guests. We look forward to working with you again soon! Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Regards, Bobby Preston - Owner bpreston@prestonauto.com

March 09, 2013

Brandon was very helpful and patient as we were purchasing our vehicle. He worked with us and was patient as we got all of our paperwork in order to be able to purchase our new car. He showed us ou More

by klewis08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Ferrari
Mar 11, 2013 -

Preston Chrysler Dodge Jeep Ram responded

Congratulations on your new purchase and thank you for taking the time to write about your experience with us! It is reassuring to know Brandon provided you with a hassle-free and welcoming shopping experience, which we strive to deliver to each one of our customers. At Preston Toyota, our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. We hope you are continuing to enjoy your new car and we are happy to have you join the "Preston Toyota Family". Please feel free to contact us if there is anything else we can do for you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Regards, Bobby Preston - Owner bpreston@prestonauto.com

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