Preston Ford Lincoln

Service dept stood up to a very sersuspension problem took control of. repair would not release truck until repair was completed very honest and professional staff thanks Tony Roberts took control of. repair would not release truck until repair was completed very honest and professional staff thanks Tony Roberts More

AMAZING CAR BUYING EXPERIENCE Amazing deal and communication. Purchased car and had it delivered to Pennsylvania by Preston. Transaction completed in my home, and then they left Amazing deal and communication. Purchased car and had it delivered to Pennsylvania by Preston. Transaction completed in my home, and then they left with my trade. The easiest most straight forward car buying experience ever. Greg Rohman was attentive and responsive to all questions!! Higly recommended! Believe the hype they are that good! More

Great Overall Experience I traded in my car for a new 2018 Focus and I have to say, Preston gave me an excellent trade in price and worked hard to get the overall purchase pri I traded in my car for a new 2018 Focus and I have to say, Preston gave me an excellent trade in price and worked hard to get the overall purchase price to a point where I was comfortable. The service at the dealer was excellent. Neil was great to work with, very personable and willing to help in any way. I actually had some issues with the Focus' paint and talked to Neil about them. He quickly set up appointments and sent out a loaner car (I live about an hour away) both times. When I received the car back from the shop, it looked as if there were no issues to begin with. I have no bad things to say about Preston. Definitely will have my business in the future. More

Deceitful Went to purchase a uses truck, ready to buy. The truck was listed online at 23k. The deal was slide across the table to me at 27k and was told this wa Went to purchase a uses truck, ready to buy. The truck was listed online at 23k. The deal was slide across the table to me at 27k and was told this was their "no haggle" price. I explained to the salesmen the online price and the manager subsequently pretended they were looking at another "database" . It was obviously they tired to dupe me. They then pretended the new price was the true "no haggle" price, unwilling to negotiate. Was also told it didn't matter to them as their cars have always sold at top price at auction lol It was clear they had no time for the "little guy ". Go elsewhere where they atleast pretend your sale is important. More

Don't go back My name is Grady Wilson I have sent at least 25 to 30 people to this dealership and all of those bought new vehicles. My family has purchased 8 new My name is Grady Wilson I have sent at least 25 to 30 people to this dealership and all of those bought new vehicles. My family has purchased 8 new vehicles from this dealership. I have had an issue with my last truck and they don't want to help. Fumes in the cab I had to take it to Pohanka in Salisbury to help me To all of the people that I have sent there DON'T GO BACK More

Preston Ford has a culture of bad customer service The Preston Ford experience started out really well, our salesman, Selbe was great, to the point, had good answers, didn't waste your time, loved it. The Preston Ford experience started out really well, our salesman, Selbe was great, to the point, had good answers, didn't waste your time, loved it. When you look back on what upsets us with Preston Ford and their horrible post sale customer service, it is totally at odds with their behavior while they are making the sale. We looked at the truck and then went to check out a few other dealers. In the period of the hour that we were gone we got more than 10 calls, some from Selbe and some from Chris Marks, the GM. Funny, how they had the time to make all those calls in the lead up to the sale but for a question and concern that I had after we drove it off the lot, no one seems to have time to make a return phone call . I 'reached out, then reached out again...then reached..you get the point, no one is calling me back. Funny how they ask for all your info to stay in contact as the sale is going down but must lose it very quickly after you drive off the lot! My advice would be to say Buyer beware- the culture of bad customer service begins with their VP, David Wilson, whom I called several times asking for a return phone call. He is the one that actually sent us the email inviting us to call him PERSONALLY should we have any questions... Hmmm. I would tend to think he may have never got the message except that I know he did, I talked with his assistant. Oh well...We came home with a beautiful truck, but along with that it would have been so sweet to not only say we had a great buying experience, but also that Preston had wonderful customer service after the sale, which they do not and that is important for the longevity of a dealership. You can get away with crappy post sale customer service for awhile but most of us are smart enough to get burned once and move on. We know there are too many good dealers that offer tremendous post sale customer service. Preston Ford was just not one of them in our case so buyer - Beware! More

Cant trust this dealer when buying a new vehicle I was mislead and lied to in order to get the sales price down to close deal during negotiations This car dealer used whatever means necessary to clo I was mislead and lied to in order to get the sales price down to close deal during negotiations This car dealer used whatever means necessary to close me on the car sale with no regard at all for false, misleading or factual omissions. They lied about the terms of financing, they sold me a service contract that made no sense after I took the time to read the terms, they charged me to get new plates when all I needed to do was transfer my old tags and numerous people up and down the sales experience said things to me that were not accurate as a way of overcoming my objections. To make matters worse, they tried to talk me into giving them a perfect rating on my Ford motor survey when it arrived, regardless of how I really felt. This dealership can't be trusted and the ownership should consider cleaning house if they want this to change. More

Great experience at Preston Ford The whole process was quick and enjoyable also helps when Preston has the best price too! I get all my service done at Preston as well! The whole process was quick and enjoyable also helps when Preston has the best price too! I get all my service done at Preston as well! More

The best dealership to deal with!! I have bought multi vehicles from Preston and they are without a doubt the most customer friendly place to do business with. From the delivery of a ne I have bought multi vehicles from Preston and they are without a doubt the most customer friendly place to do business with. From the delivery of a new vehicle to service what they tell you will be done is done. Dealing with them is like dealing with family. More

Great experience workers are top notch and had exactly what I wanted in stock no waiting around while they search for a truck that fits me. workers are top notch and had exactly what I wanted in stock no waiting around while they search for a truck that fits me. More