I love the car I bought- a 2016 Civic LX, and it's fantastic. The service at the dealership turned into quite an issue though. The vehicle itself was a "loaner" car, ie it was loaned out to customers of the dealership while their own vehicle was being worked on. I scheduled my appointment on Thursday to test drive the car on Saturday, and was coming in from over an hour away. Upon getting to New Castle, I received a call that there had been a mix up and that the vehicle was in fact NOT at the lot and was being brought back to the dealership, so we'd have a 2 hour wait. Not a huge deal. However, upon test driving the car, I found out it actually had twice the mileage on it than was quoted on the online listing. Again, not too big of a deal, if disappointing.
After deciding I wanted the car, it then took several hours just to sign paperwork. I understand that being short staffed happens sometimes, but we arrived at 11:30 AM and did not get to leave until after 3pm, due to long wait times for someone to get back to us with numbers, and to get the paperwork figured out, and to actually sign it all. My fiance and I had to cancel plans with friends because we didn't count on being at the dealership for 5 hours later than need be.
In addition to this, as I had a trade in of my own, the new car was being brought to me on Monday. After agreeing upon a time with the dealership, the car was to be dropped off at my home by noon. It did not arrive until after 2pm. Upon calling the salesperson several times to find out what was going on, I was told, "Sorry, but I hope you didn't have plans." Actually, I DID have plans, which again I had to cancel due to this dealership having a poor sense of valuing their customer's time.
Long story short- great car, love it, I wouldn't go back to this dealership, and I don't think I would recommend it. The staff is friendly and they had a nice selection of vehicles, but if I was buying a car again I'd stick to somewhere that wouldn't jerk me around so much.