Preston Mazda

It was an incredible experience I had in purchasing my new CX-5 from Preston Mazda's Boardman Dealership. I live in Beaver, PA, and there are 3 Mazda dealerships all pretty much an equal distance fro new CX-5 from Preston Mazda's Boardman Dealership. I live in Beaver, PA, and there are 3 Mazda dealerships all pretty much an equal distance from my home. On the morning of February 24th, I sent an email to each of the 3 dealerships with a complete summary of what I was looking for: 2014 Mazda CX-5 Grand Touring in Soul Red Metallic, and a list of the additional features I wanted as part of the purchase. Preston Mazda responded to my email within about 15 minutes of me hitting the "send" button. (Just so you know: to this day, I have still not received a response from the other dealerships.) Sales Consultant Michael Cylar was very prompt in his reply, indicated that they had the model and color in stock, and invited me to contact him, which I did. He was very up front that the vehicle did not have all of the additional features on it at that time, but that the service department could handle that for me. We set an appointment for that evening, and - to make what is turning out to be a longer note than I anticipated shorter - I drove my new car home that night, thanks to Michael, Jason, and the very prompt service provided by Bill in your finance department. I brought my car into the dealership the following week to have the remote starter, trailer hitch, and other items installed. Unfortunately, I was not told to bring in both of my key fobs for the installation of the remote starter, which meant it couldn't be programmed properly. In a sense, I'm glad it happened this way. First of all, EVERYONE makes honest mistakes. The issue to me is how a company goes about making it right. I learned a LOT about Preston Mazda as a result of that "mistake". The service manager, Jeff Baker, is quite simply an exceptional individual, and Preston Mazda should be very proud to have him as part of their organization. Jeff went WAY over and above in making the situation right for me, went out of his way to minimize ANY inconvenience to me, and followed up to be sure that everything was right. THAT, is customer service. More

Keith is a pleasure to deal with and has always been very helpful and honest when helping us find the right car. The entire staff at Preston Mazda is welcoming and friendly. We will definitely be doing more helpful and honest when helping us find the right car. The entire staff at Preston Mazda is welcoming and friendly. We will definitely be doing more business with them in the future! More

Everyone was friendly and willing to help. Saw the jeep I wanted and Keith make sure that is what i drove off with, after a couple of days i didnt think it was going to happen but Preson mazda made sure it d wanted and Keith make sure that is what i drove off with, after a couple of days i didnt think it was going to happen but Preson mazda made sure it did. Very happy with the 2010 jeep liberty i purchased. Thank you very much Keith, jason and everyone at Preston Mazda. from shari and tony. More

Bad things do happen to good people. Prestons’ claim to “Finance your future, not your past” is legitimate in the sense that there are lenders willing to finance people that face financial hardship. All de “Finance your future, not your past” is legitimate in the sense that there are lenders willing to finance people that face financial hardship. All dealers have access to these lenders. The “Construction and Touchdown Sale TV Infomercials” leads you to believe that Preston is different offers great prices and has compassion for disadvantaged buyers offering “Top Dollar” for your trade and the ability to get even the most challenged credit financed. I agree that the staff is friendly and there are lenders but as we worked through the process it became more and more clear that making the sale and maximizing profit is actually “What Comes First”. As the process began you get the sense of being kept off balance as a number of people: sales agent, car appraiser, pre-finance and finance seem to be working to set you up for “The bad news”. I went in with the knowledge of what my trade was worth, what the car I was interested was worth and what I could expect for the terms of a loan and payment. All these people seemed to work in concert as they prepare you for “Their Deal”. I don’t know about you…but, I get really tired of car dealers telling you how worthless your trade is and how much you got screwed and how valuable their cars are as they are bending you over further and further… After my car was appraised I had to find my key which is a standard tactic to keep you from walking out while they work to break you down to their deal. As their deal was forming I was diverted away from the car I was interested in, moved towards a bigger loan and payment schedule, I would have to be willing to let them steal my trade, and put $1000.00 dollars down to offset the negative value (Dealer Profits) to consummate the deal. I couldn’t get out of their showroom fast enough and won’t return. When I bought the car I am driving from Fred Martin Ford in Austintown, they gave me a fair deal, got me a decent loan, and worked hard to show me the compassion and respect a person that just experienced a financial hardship deserves. Preston is just another big volume, high pressure, manipulative car dealer that keeps us all leery of walking into a dealership and wanting to buy a car. Buy your next car from Fred Martin Ford. More