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Preston Toyota of Easton

Easton, MD

Overview
Employees
Reviews
Vehicles
4.7
352 Reviews
At Preston Toyota of Easton, we bring Toyota excellence to Maryland’s Eastern Shore backed by the trusted Preston Automotive Group legacy. Rooted in six core values including Integrity, Teamwork, Attention to Detail, Personal Growth, Urgency, and Community, we deliver a customer-first experience from your first visit through every mile you drive. Enjoy our Preston For Life Promise with exclusive lifetime benefits, expert service, loyalty rewards, and support that extends long after your purchase.
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6730 Ocean Gateway

Easton, MD

21601

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Showing 352 reviews

October 13, 2025

service rep was very professional and courteous. the time waiting for service could be quicker. More

by capt53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
rachel
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Oct 13, 2025 -

Preston Toyota of Easton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Koons Easton Toyota. We look forward to having you as one of our valued customers for many more years to come!

October 13, 2025

I bring my Chevy Suburban here through a maintenance package I purchased with the vehicle when I bought it from another Koons dealership in Tysons Corner. Although the first couple of service appointmen More

by Kelly Kiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel (not sure her last name)
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Oct 13, 2025 -

Preston Toyota of Easton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Koons Easton Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

October 13, 2025

Great service and enjoyable to deal with. Service takes a little time but I do feel confident in the quality of the repairs More

by shorebilly68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Musto, Bill Shull, John Chalupa, Charlie Cauffman, Loren Mayr
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Oct 13, 2025 -

Preston Toyota of Easton responded

Thank you for choosing Koons Easton Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 13, 2025

The service was great and not a long wait. I will be coming back again More

by audragordon47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Musto, Bill Shull, John Chalupa, Charlie Cauffman
Report | Print
Oct 13, 2025 -

Preston Toyota of Easton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Koons Easton Toyota. We look forward to having you as one of our valued customers for many more years to come!

October 11, 2025

I have been so pleased with Koons since purchasing my Rav 4. Everyone that I have met has been pleasant and very helpful! Keep up the good work. Thank you! More

by Hestermcneil3
Recommend Dealer
Yes
Employees Worked With
My car eaz
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Oct 11, 2025 -

Preston Toyota of Easton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Koons Easton Toyota, we look forward to having you as a valued customer for many years to come!

October 08, 2025

BILL, my sells person was great from the time we arrived to leaving with my new ride. He was very knowledgeable about the vehicle and patient with me through the whole process. Keith my finance person had a More

by Jamiecurry61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Thompson
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Oct 08, 2025 -

Preston Toyota of Easton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 12, 2025

Excellent service overall! Concern for customer needs was always noticed. Interface with staff was always allowed. More

by Elitecher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Coyne
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Sep 15, 2025 -

Preston Toyota of Easton responded

Thank you for choosing Koons Easton Toyota and for sharing your experience with our team! We look forward to assisting you again in the future.

September 04, 2025

The advisor was very pleasant and looked up service as we decided what was needed. The wait time was expressed and the job was done in about the expected wait. Check out was easy and quick and received a cop More

by dmcl.lecompte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not see her name
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Sep 04, 2025 -

Preston Toyota of Easton responded

We're pleased to hear that you had a smooth and efficient experience with our team. Thanks for choosing Koons Easton Toyota and we hope to see you again soon!

August 20, 2025

We had a great experience at Koons Toyota from our Salesman Mike Jacob’s right down to our service advisor Rachel. More

by dkmac57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jacobs
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Aug 22, 2025 -

Preston Toyota of Easton responded

We’re so glad you had a great experience with Mike and Rachel! Thank you from all of us at Koons Easton Toyota!

August 17, 2025

Rachel Coyne Asst Service Manager at Koons Easton Toyota was excellent to work with. She signed me in for my Prius oil change and answered all my questions with technical responses. After the service she sh More

by terre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel, Coyne Asst Service Manager
Report | Print
Aug 20, 2025 -

Preston Toyota of Easton responded

Thank you for sharing your experience with Rachel! We’re proud to have her on our team. We look forward to serving you and your 2017 Prius in the future. See you next time at Koons Easton Toyota!

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