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Preston Toyota of Easton
Easton, MD
584 Reviews
At Preston Toyota of Easton, we bring Toyota excellence to Maryland’s Eastern Shore backed by the trusted Preston Automotive Group legacy. Rooted in six core values including Integrity, Teamwork, Attention to Detail, Personal Growth, Urgency, and Community, we deliver a customer-first experience from your first visit through every mile you drive. Enjoy our Preston For Life Promise with exclusive lifetime benefits, expert service, loyalty rewards, and support that extends long after your purchase.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 2:00 PM
Thursday Closed
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 2:00 PM
Thursday Closed
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 584 reviews
August 10, 2026
I always get great service. The folks are friendly and efficient. In and out on time. Highly recommend them. Mike Grace The folks are friendly and efficient. In and out on time. Highly recommend them. Mike Grace More
by MGRACE9843
Verified CustomerEmployees Worked With
August 10, 2026
Love the msgs sent on the update of work being done. It's nice being kept in loop with the work being done. I enjoyed that the price given to me was on target. I enjoyed having a clean car that was w It's nice being kept in loop with the work being done. I enjoyed that the price given to me was on target. I enjoyed having a clean car that was washed. After having car for more than a week I love the ride. It seems to both of us that the ride is better. More
by slic.01
Employees Worked With
service dept. was excellent
August 08, 2026
Not friendly. appt scheduled, they say what are you here for. No hi. nothing. Service man didn't even know what is included in regular service, and they never want appt scheduled, they say what are you here for. No hi. nothing. Service man didn't even know what is included in regular service, and they never want to actually solve any issues. Screwed me out of my two free services by confirming and cancelling on my saying they were over booked then never honored when rescheduled. More
by gawbmw
Employees Worked With
matt
August 07, 2026
Koons and now Preston have always provided excellent service for the 7 years I have had this car. Rachel has always been my go to person for questions I have had. She has always been friendly, professio service for the 7 years I have had this car. Rachel has always been my go to person for questions I have had. She has always been friendly, professional and knowledgeable. The technicians are always competent in their work so I trust them. I would recommend Preston to others. I was concerned when they took over but now feel comfortable bring the Toyota there. More
by suemarva
Employees Worked With
Rachel Coyne and David Hiser
August 05, 2026
We had a Great Experience. The staff is very professional to work with. Highly recommend this dealership. The staff is very professional to work with. Highly recommend this dealership. More
by sharon58
Employees Worked With
August 04, 2026
They have Prompt service and good scheduling option with friendly customer service at clean facility friendly customer service at clean facility More
by mraroom
August 04, 2026
The staff was very professional and accommodating. The sales rep ( Chris Willis) provided great service along with being very attentive thru out the process. I couldn't be happier with the service. The sales rep ( Chris Willis) provided great service along with being very attentive thru out the process. I couldn't be happier with the service. More
by rtury
Employees Worked With
Chris Willis
August 03, 2026
I can't say enough good about Rachel! She is always so friendly, helpful and knowledgeable. I was able to get in and get out in a reasonable amount of time with all my questions answered She is always so friendly, helpful and knowledgeable. I was able to get in and get out in a reasonable amount of time with all my questions answered clearly. More
by dishz16
August 03, 2026
I'm pleased on the service performed by the mechanic(s) on my vehicle. For some reason, the overall service didn't go as well as the usual 5-star service provided by Preston Toyota of Easton. I was charged on my vehicle. For some reason, the overall service didn't go as well as the usual 5-star service provided by Preston Toyota of Easton. I was charged $125 for a "Diamond or VIP full detail" that was not asked for or performed, and the coupon for a free carwash was not honored (left the lot with a dirty car). Thankfully, Rachel noted the billing discrepancy and corrected it (I'm glad I did not pay online, which incurs a 3% charge for paying by credit card!). Once on the road, I noticed that the trip odometer had been zeroed-out and that the gas level quickly turned to 3 bars of fuel used, which I found odd considering that I left the vehicle with one bar of fuel used. Even though the recorded mileage in and out was the same, I can only assume that my vehicle was road tested following the brake fluid exchange, which I hope was the case. Lastly, the "thank you" note attached to the bill is not personalized: it's a copy, which, although is a tiny detail, it completely ruins the lack of sincerity for the blessed day and thanks the note intends to portray. I recommend leaving the note out (saves paper), or take 10 seconds to write the well wishes. I think that this service was a one-off; this dealership normally provides 5-star service, and I intend to return to it for future servicing of my 2 Toyotas. More
by mcnemeth55
Employees Worked With
Rachel Coyne
