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Preston Toyota of Easton

Easton, MD

Overview
Employees
Reviews
Vehicles
4.7
349 Reviews
At Preston Toyota of Easton, we bring Toyota excellence to Maryland’s Eastern Shore backed by the trusted Preston Automotive Group legacy. Rooted in six core values including Integrity, Teamwork, Attention to Detail, Personal Growth, Urgency, and Community, we deliver a customer-first experience from your first visit through every mile you drive. Enjoy our Preston For Life Promise with exclusive lifetime benefits, expert service, loyalty rewards, and support that extends long after your purchase.
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6730 Ocean Gateway

Easton, MD

21601

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Showing 349 reviews

March 12, 2026

The 1. 5 hour wait for a tire rotation and an oil change, without an explanation, was excessive. Also, the link to the service report did not work. Fortunate More

by mcnemeth55
Service Time
Recommend Dealer
No
Employees Worked With
Don't remember
Report | Print
March 12, 2026

I have always had a good relationship with Charlie Caufman and the service team on a Toyota Avalon and now my 2020 Toyota Camry Hybrid. The Avalon never left me stranded and the Camry had one incident More

by DAVID3476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Cauffman
Report | Print
Mar 12, 2026 -

Preston Toyota of Easton responded

Thank you for continuing to trust our service team with your Toyota Avalon and Camry Hybrid. We’re glad the recent issue on your Camry was handled quickly at no cost. We look forward to keeping your vehicles running smoothly.

March 12, 2026

Charlie & Rachel were terrific in helping me with 4 incidents of squirrels destroying elements of my engine compartment. More

by KATHERINEKAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Caufman & Rachel
Report | Print
March 11, 2026

Service was good. But felt the price was high. I do like the messaging updates on the status of the car More

by dianebridegroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel was very nice
Report | Print
Mar 11, 2026 -

Preston Toyota of Easton responded

Diane, thank you so much for your excellent review! We are so glad that Rachel and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Preston Toyota of Easton to be a positive one. Please don't hesitate to reach out if you need anything else.

March 11, 2026

It continues to be a wonderful service. Was just a little disappointed with the amount of time. More

by grason.jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance department was superior. Very pleasant.
Report | Print
Mar 11, 2026 -

Preston Toyota of Easton responded

Grason, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 11, 2026

There will be growing pains with the new owner and management, but time will tell. So far so good. More

by bill_ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Coyne, Amber Chandler
Report | Print
Mar 11, 2026 -

Preston Toyota of Easton responded

Your five-star rating means a lot as we navigate new ownership and management. We're glad your Toyota RAV4 Hybrid service has been smooth so far. We look forward to continuing to earn your confidence over time.

March 10, 2026

The team at Preston Toyota did an excellent job in showing me what vehicle I was interested in, answering every question I had, and working with me to get a deal done! More

by Michael.p.dimayo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Lee
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Mar 11, 2026 -

Preston Toyota of Easton responded

Congratulations on your new Toyota Tundra Hybrid. We’re glad Franklin and our team answered all your questions and helped complete the purchase. Thank you for sharing your positive experience.

March 09, 2026

This service was quick and efficient. The estimated wait time was accurate. I was happy with it. More

by Phorsey410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Mar 09, 2026 -

Preston Toyota of Easton responded

Thank you for letting us know your Toyota service was quick and efficient and that the wait matched our estimate. We’re glad you were happy with the experience and look forward to helping you again.

March 06, 2026

Excellent customer service . Rachel was very helpful and cheerful.The other staff members in service were also great to work with. More

by cwt118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachael
Report | Print
Mar 06, 2026 -

Preston Toyota of Easton responded

Thank you for the perfect rating. We’re thrilled our service team provided helpful and cheerful support for your Toyota Highlander Hybrid. We appreciate you choosing us and look forward to your next service visit.

March 06, 2026

Can’t say enough great things about this team. Everyone I encountered delivered a five star experience. Thanks so much! More

by overbygio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Blades
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Holbrook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franklin Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhyheem Faulk-Willia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Elm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2026 -

Preston Toyota of Easton responded

We’re delighted our team could provide a five star experience with your new Toyota. Thank you for sharing your feedback and we look forward to seeing you again.

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